Manager Service

ANUP KUMAR TIWARY

Mobile: 009***********, 009***********.

E-Mail: ****.*********@*****.***

Address: - DUBAI, UAE.

IBM Certified by UK in IT.

Certified by Central Bank of UAE.

Certified in IT Barclays health banking London, UK and working as AVP with IBM.

Star performer awarded by Dubai, Abu Dhabi Government with Bank.

Certified in Islamic Credit Products in Banking & health with ITIL, Six Sigma and PMP with others.

Well versed by laws of Central bank of UAE.

Worked already with Central bank of UAE in health care as IT Manager.

Holds the credit of receiving Star Performer Award given by the Company as well as by the client DNRD (Dubai Naturalization Residence Department) to the Best Employees for the year 2015, 2016 & 2017 with Singapore, US, UK Clients.

Accredited with ISO Certificate from DNRD (Dubai Naturalization Residence Department) for participating in Auditing of Ek-egate & MOI Gateway Project to achieve ISO 27001 certificates for the organization DNRD (Dubai Naturalization Residence Department).

Accredited with ISO Certificate from DNRD (Dubai Naturalization Residence Department) for participating in Auditing of E-Border Project to achieve ISO 27001 certificates for the organization DNRD (Dubai Naturalization Residence Department).

I have been inducted into prestigious "Hall Of Fame" and received "Means Service" Award.

Received Bravo Award From Company.

Received Manager Performance Awards by DUBAI GOVERNMENT & BANK.

Work at Dubai International Airport.

Experienced in IT Software sector, Banking & Airline, Telecom, health, Oil & Gas professional with 11 yrs in reputed organizations with projects like US, UK, Singapore, Dubai, Abu Dhabi.

Responsible for the overall IT Functions of the banking health care & credit bureau including ERP solution & others.

Provide oversight for the design, development, operation, support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering & designing, operations, ERP and IT service support.

Experience of implementing omnichannel services platform for a large regional or global bank.

Experience of system architecture and integration design using microservices design pattern.

Experience in Automation, DevOps and cloud technologies.

Functional Knowledge on Customer Engagement / Experience on channels.

Senior stakeholder management, people management & process management.

To plan and implement a quality culture in terms of business impact analysis, determining technical interdependencies and govern the quality of deliverables from the Technology teams (Application & Infrastructure).

Handling 24/7 environment of bank in central bank of UAE & Barclays bank health system London, UK.

To lead, build, manage and achieve a healthy partnership with various business & support functions through regular stakeholder management, driving the resolution of technology bottlenecks in terms of issue / incident management, service requests and high value quick wins.

To ensure quality of system releases through a proper impact analysis / regression analysis process and a detailed test plan. The role will be responsible for complete release management with focus on inter dependencies, business impacts and any communication required pre/post release.

To be responsible for management of test environments across the application landscape and be the single point of contact for the IT application support & delivery team as well as for the Bank’s project management team to schedule testing, determine interdependencies, code conflicts, EOD run plans etc.

To lead and drive the service management relationship & deliveries with the critical system partners focusing on quality, cost optimization and timely delivery.

To manage and govern the Service Level Management across IT and helping to ensure there is a proactive, productive and efficient service for the business to leverage.

Manage projects from Initiation to Closure.

Project Development and Implementation:

Support in the design, development and implementation of Business Excellence projects/ initiatives and enhance their impact on the business community in general, in collaboration with other departments within to foster the culture and the best practice of business excellence and innovation in the region, and sustain Dubai’s as a leading role model.

Contribute to project related data collection with respect to feedback, and recommend refinements/enhancements to existing offering for consideration by management.

Program Planning and Execution:

Ensure efficient project management and execution plans to meet the objectives of the business excellence programs and goals.

Ensure an accurate budgeting and purchasing/sourcing to optimize project outcomes.

Technology Assurance:

- To lead and manage the quality of deliverables from the Technology teams (Application & Infrastructure) and align the outcomes with business expectations

- To perform a thorough impact analysis / regression analysis of system fixes / changes being testing and subsequently released into production.

- To manage the complete release management with focus on inters dependencies, business impacts and any communication required pre/post release

- To manage all the test environments (across the application landscape) we well as be the single point of contact for the IT application support & delivery team as well as for the Bank’s project management team to schedule testing, determine interdependencies, code conflicts, EOD run plans etc.

- To perform a review of the vendor provided test scope for a given fix / change and provide inputs to application support team in terms of possible impact areas which need to be factored for testing

- To lead and drive the service management relationship & deliveries with the critical system partners focusing on quality, cost optimization and timely delivery

- To work closely with testing partners in reviewing / scheduling tests as well as monitor their deliveries for optimal coverage and as per agreed timelines

- Manage / validate the testing budget line items from various projects against the allocated man days / billing done by the testing partner

- Manage the testing of hot fixes and BAU issues resolutions

- To participate and review the necessary activities to support the business in Business Continuity Management (BCM) and Disaster Recovery (DR) practices.

- To effectively maintain a balanced business unit in terms of Financial, Strategic, Customer Care, Operational, as well as an Organizational wellbeing perspective.

Business Assurance:

- To lead and manage the Business relationship through regular stakeholder management meetings to address technology bottlenecks in terms of issue / incident management, service requests and quick wins which would provide value.

- To manage and coordinate Service Level Management across IT, helping ensure there is a proactive, productive and efficient service for the business to leverage.

- Responsible to establish a sustaining relationship between the IT and business stakeholders so that the IT strategy is implemented, in-line with business needs

- To establish a service level management framework where service level targets are being defined, measured, reported and reviewed periodically with the business stakeholders

- Being the consolidation and contact point for business stakeholders to report challenges and critical issues / service requests being assessed and delivered by IT. In case, it is a new change which needs prioritization, it will be routed to change management team

- The role will be responsible for managing the business expectations regarding the required system fixes, parameter changes and system performance

- Measure and improve the business satisfaction levels through the periodic surveys and service review meetings.

Continual Service Improvement:

- To manage, schedule and review risk based assessment activities to help enhance internal controls.

- To review ITD activities that maintains and enhances operational manuals and system documentation in area of responsibility.

- To manage, schedule and review evaluation activities to continuously enhance the processes and procedures in area of responsibility to reduce incidents and help mitigate risks, through increased consistency in task execution.

- To lead and schedule activities to address identified audit and risk related observations.

Documentation:

- The incumbent should be an adapt document writer with superlative communication skills, allowing them to communicate at all levels of the business.

- The candidate should have strong management and negotiation skills which allow them to mitigate and take control of challenging forums.

- To approve, author, update, and review team level documentation to help ensure these artifacts meet quality criteria and kept up to date.

Financial (Management):

- To identify and pursuit of opportunities to reduce costs within IT, driving valid opportunities to the point of achieving tangible cost reduction.

- To analyze, compile and prepare financial data for senior management to help them make informed decision before committing to financial expenditure.

Initiatives:

- To manage, schedule, review and provide the required support to ongoing projects and assist the successful completion of allocated tasks within the specified timelines.

- To lead identification, bid and delivery activities that help ensure these are correctly documented, monitored and controlled throughout.

Service Support:

- To manage activities to help ensure reviews are correctly scheduled and conducted, for IT support capabilities covering resolution of incidents, queries and requests from various departments and business units.

Supplier (Management):

- To manage, monitor and review activities that monitor, log and review supplier activities on and off site to help ensure levels of service are maintained.

- To manage, review and approve activities to analyze, manage, and review the engagement with suppliers, helping to ensure the business obtains the expected value from these partnerships.

Training, Coaching & Mentoring:

- To coach and provide training to internal and external teams to help ensure they are competent in the utilization of products and services IT deliver to the business.

- To attend training and awareness sessions, sharing gained knowledge and positively contributing to IT’s knowledge and expertise.

Competencies:

Planning, Forecasting & Budgeting

People management.

Team management

Customer Engagement

Process management

Business liaison

Process optimization

Enterprise architecture

Disaster Recovery

Emerging technology

Infrastructure/operating platforms

Software testing

Software change management

Software configuration management

Application support and maintenance

Mobility and internet banking technologies

System monitoring and capacity planning

Datacenter & wireless technology

Cisco system & Servers

Industry & Market Knowledge

Negotiation & Influencing

Effective Communication

Contracts Management

Adaptability & Agility

Relationship Building

Organizational Skills

Analytical Thinking

Detailed Oriented

Conflict Resolution

Problem Solving

Decision Making

Excellence Focus

Critical Thinking

Stress Tolerance

ORGANISATIONAL EXPERIENCE

Currently Working with IBM Dubai, IT Specialist Manager.

Previous WORKED IN L & T Info Tech, IT Manager.

Previous WORKED IN QIB BANK, DOHA, as IT Manager.

Previous WORKED FOR NBAD BANK, DUBAI, AM.

Previous WORKED FOR ISYX TECHNOLOGY FZLCC, DUBAI, AM.

Previous Worked at Central bank of UAE ( emaratech ) as IT AM.

TRAININGS ATTENDED

Successfully attended trainings programmes on:

oIBM Web Sphere MQ V6.1, 7.0 GBM/IBM, Dubai UAE.

oIBM Web Sphere Message Broker V6.1, 7.0 GBM/IBM, Dubai UAE.

oWeb sphere MQ 6.0 & SDLC.

oIBM Web sphere SOA Appliance.

oITIL V3 Foundation training certificate(INTERNAL).

oBMP(Bridge Management Process).

oIBM WSRR & WAS.

oProject Manager Certified.

TECHNICAL SKILLS

Operating Systems Windows NT /2003, 07, XP, UNIX, AIX and LINUX, cloud & Cisco.

RDBMS Oracle 9i, Oracle 10g, MySQL

Development Tools MyEclipse5.0, Edit plus, DevOps

Languages Core Java and SQL

EAI/Messaging Tools Web Sphere MQ 6.0, 7.0, 7.5, 8v & Message Broker 6.0, 7.0, IIB 9 and

Vordel.

SOA Appliances Datacenter, Vordel, IBM Web Sphere, Data Power, ILOG, Microservices, Finacle, SAP.

Adapter Various WBI Adapter (MYSAP.com, JDBC, Java), JText

Scripting Languages Java Script and XML, Automation.

Web Technology J2EE, Servlet, JSP, Struts.

Application Server Web Logic 8.1, Tomcat 5.0, Tamino Server, T24.

Word MS OFFICE, WORD, VISIO, ETC.

ACADEMIC DETAILS

10th 1ST Division

12th 1ST Division

ENGG. B.Tech (1ST Division)

CERTIFIED BY IBM UK

IBM Certified System Administrator IBM Websphere MQ V7.0

IBM Certified Solution Designer IBM Websphere Message MQ V7.0

IBM Certified Solution Development IBM Websphere Message Broker V6.1

IBM Certified System Administrator Websphere Message Broker V6.1

IBM Certified in Enterprise Service Bus 7.0

IBM SOA Fundamental Certified.

IBM SOA Solution Design Certified.

Certified ITIL V3 Foundation (Internal).

Certified Six Sigma Yellow Belt.

SCJP5.0 Certified.

PERSONAL DETAILS

Date of Birth: 29th March 1987.

Marital Status: Married.

Nationality: Indian.

Driving License UAE, INDIA.

Languages Known: English, Hindi, Malayalam, (Arabic proficiency).

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