Manager Customer Service

Mr. SAMUEL OPPONG

P. O. Box AH ****, Kumasi

Mobile: 024*******/024*******

E-mail:*************@*****.***

* ***** ** ************* *** appreciable hospitality industry experience in Procurement and Supply Chain Management.

WORK EXPERIENCE

2016, Sept - Date

PEDUASE VALLEY RESORT

A 4 star hotel operating with 38 rooms, 1 multipurpose hall and 3 conference rooms with other external facilities.

PURCHASING MANAGER

(Other assigned duties: Acting COST CONTROLLER)

Key responsibilities include

Review purchase order claims and contracts for conformance to company to company policy.

Prepares and process requisitions and purchase orders for supplies and equipment.

Controls purchasing department budget.

Maintains records of goods ordered and received.

Locate vendors of materials, equipment or supplies and interview them in order to determined product availability and terms of supply.

Ensures continuity of supply of effective items to user departments.

Research into products quality, market trends, prices etc.

Arrangement of petty cash for emergency or spot purchases.

Inviting quotations from prospective suppliers for competiveness.

Purchase specification, requisition and purchase order.

Purchase of all required commodities for the hotel.

Periodically conduct market survey to know the prevailing market prices and make an informed decisions to management.

2012 - 2016, August

GOLDEN TULIP HOTEL( KUMASI)

A 4 star hotel operating with 168 rooms, with other external facilities. The vision of the hotel is to give to its' guests the best experience assented with traditional culture.

Purchasing Officer

(Other assigned duties: Goods Receiving Officer)

Key responsibilities include

Responsible for inviting, assessing and awarding recommended supplier for tenders, bids, quotations and proposals,

Responsible for writing purchase requisitions and orders.

Reconciling and resolving value discrepancies.

Prepares and maintain purchase records, reports and price list.

Maintaining accurate auditable records of all procurement process which results in high compliance.

I work with internal and external stakeholders to determine procurement needs in terms of quality and delivery requirement.

I liaise with account payable to ensure that suppliers are paid on time.

I plan and engage service managers to understand contract specifications and with suppliers to develop a profile of delivery capability which results in effective market engagement.

I comply with and maintain knowledge of applicable rules, legislation, regulation, standards and best practices by regulatory bodies.

In charge of organizing suppliers meetings every quarter to update them on purchasing and procurement policies by my organizations and sort their grievances as well.

Responsible for tracking deliveries and making sure company receives exactly what was ordered from suppliers.

Ensures that there is enough stock available to meet demand.

Goods Receiving Officer( Golden Tulip)

Assisting the cost controller on month end stock taking

Responsible for correct data entry of invoices into the accounting system.

I ensure that quantity of goods supplied matches or tallies with what is on the purchase order.

Reports any discrepancies in delivery being prices to the account payable officer,

Ensures proper delivery of stocks to the storekeepers.

Responsible for the reconciliation of goods received and bin cards.

Prepares the daily goods received notes and the daily returns of suppliers.

Responsible for the rejection of goods .

Achievements

Drafting and implementing standard operating procedures(SOPs) for the purchasing and stores department.

Introducing vouchers for beverage, stationary, dry food etc.

Best Employee for the month of September 2017.

January 2010, Women’s World Banking Ghana(Kumasi)

Credit Officer.

Key responsibilities include

Interviews prospective client, guides and assists the individual client in completing loan application forms

Performs pre-qualification assessment including visit to the client place of business, community background checking, analysis of financial conditions and financial risk within framework of the bank’s lending policies and recommend credit worthiness of client.

Communicate to the client the approval or denial of his/her loan, if approved, discuss the terms and conditions of the loans and ensures that they are clearly understood by the client prior to signing of the loan contract .

Facilitates the disbursement process and ensures that the client gets the approved loan.

Monitors credit performance of the client including status of payment and conditions of the client business.

Prepares weekly and monthly performance report for easy monitoring

Monitors loans utilization and business growth to ensure regular loans repayment and future loan application.

Conducts recovery of the loan repayment.

Collects past due or delinquent accounts based on the ageing report prepared by the credit department and according to the policies of the bank.

National Service 2009-2010,

Kwame Nkrumah University of Science and Technology(KNUST)

Procurement Department

Assigned Duties:

Receiving of goods into stores

Issuance of goods to various department

Reconciling of physical stocks with bin cards

Checking for accuracy and expiry dates of items before they go into stores.

Assist in the offloading of items

Updating of bin cards.

EDUCATION

2015 – University College Of Management Studies(UCOMS) – BSc. Business Administration, Procurement and Supply Chain Management Option

2005 -2009 Institute of Professional Studies Now UPS – Chartered Institute Of Marketing UK part 2

Computer Skills:

Microsoft Word

Advance Excel Spreadsheets – IPMC

Microsoft Access Data Base

Microsoft Power Point

Microsoft Outlook

Property Management Systems:

Accounting System: Sage Evolution

Inventory Management Systems: SAGE

Training Skills:

Trainer British Council Accra - Marketing career in perspective

Customer Service Management

PROFESSIONAL

AFFILIATIONS CHARTERD INSTITUTE OF MARKETING(UK )

PERSONAL

DETAILS DATE OF BIRTH - 29TH MAY, 1984

PLACE OF BIRTH - Dormaa Ahenkro

NATIONALITY - Ghanaian

RELIGION - Christianity

LOCAL DIALECTS - Twi

SEX - Male

MARITAL STATUS - Married

INTERESTS

Surfing the net

Listening to music

Reading

REFEREES

1. Mr. John Anane

Head of Audit

Kuapa Cocoa(Kumasi)

Mobile Phone Number: 026847613

2. Mr. Rahman Alabi Iyasu

Branch Manager( Women’s World Banking)

Kumasi

Mobile Phone Number: 020*******

Date: Sign:

Contact this candidate