Manager Data
Resume:
KATHY
PIOTROWSKI
**********.*****@*****.***
**** ****** ******** *****, **** Forest, NC 27587
SKILLS
Agile/SCRUM, Waterfall, and RAD
Project Management
ERP software
Mentoring and coaching
Team leadership
MS Dynamics CRM/D365 SME
Solution Architect
Data Migration/Integration/ETL
Process Automation
EDUCATION
Southern New Hampshire University
Hooksett, NH
Computer Information Systems
PROFESSIONAL SUMMARY
Innovative Dynamics 365 Subject Matter Expert/Functional Architect proficient in project planning, scheduling and oversight. Expert in solution design and business process improvement. Ready to offer 15+ years' experience and apply skills for an impactful result.
WORK HISTORY
CAPTRUST Financial Advisors - Senior Associate
Raleigh, NC • 01/2017 - Current
Build Management deployment through multiple environments.
Participated in Agile and Scrum ceremonies including daily stand-ups, sprint refinement, sprint planning.
Developed custom workflows, database entities and application development in Dynamics 365.
Create technical project specifications and supporting documentation.
Adhered to change management requirements for application and system implementations.
Managed third party extensions such as marketing automation.
Project management of internal releases and upgrades.
Mentored colleagues on D365 development projects.
Assigned tasks, reviewed performance and devised improvement plans or corrections.
Collaborated with stakeholders to gather requirements and develop scope.
Produced documentation, status reports and presentations.
Southern New Hampshire University - Director, Business Support Systems
Manchester, NH • 01/2012 - 05/2017
Lead Architect and developer for new cloud instance of Dynamics CRM
Developed, documented, presented and recommended design solutions and alternatives.
Prepared estimates of cost, effort and duration for project milestones, tasks and activities.
Defined change management processes for application and system implementations.
Consulted, mentored and directed team members for effective solutions.
Oversaw the resolution of complex technical development and support issues
Designed and developed a custom Admissions software solution for the Online Learning business segment
Designed and developed a custom Advising solution for the Online Learning business segment
Performed business analysis to determine business requirements
Assigned projects to and directed work of off-shore resources
Participated in Agile and Scrum ceremonies including daily stand-ups, sprint refinement, sprint planning
Developed complex integrations using Scribe Insight, T-SQL and SSIS
Verified data integrity and accuracy.
Kaspersky Lab Americas, IT - Senior Manager, Business Support Systems
Woburn, MA • 03/2009 - 12/2011
Technical and Business Lead of the Business Intelligence group.
Participated in global business planning for business systems and applications.
Custom integration development using Scribe Insight and CRM to achieve marketing and business goals.
Performed business analysis to determine business requirements.
Created technical project plans, flowcharts and specifications.
Lead architect for on-premise MS Dynamics CRM instance
Project Management of new implementations and upgrades of business support systems
SQL Tuning and performance monitoring
Interacted with business stake holders to acquire business requirements and create technical design specifications.
Trained all levels of internal and external staff on efficient use of implemented business applications.
Served as Subject Matter Expert and Center of Competency for KL global community.
Implemented global MS Dynamics CRM solutions in multiple countries.
Primary data architect for Data Migration, Integration and ETL processes
Altran USA, IT - Datawarehouse Administrator
Nashua, NH • 06/2008 - 12/2008
Technical lead in the development of reporting models that define relationships between tables in the data warehouse and simplify the report development process.
Database design, data modeling and data publishing.
Interact with the other departments to understand and identify data needs and requirements and work with other members of the IT organization to deliver warehouse and reporting solutions to address those needs.
Developed and implemented, with data level security, a user interface to serve multiple subsidiaries and departments.
Developed and implemented data portals and dashboards for custom report delivery.
GeoInsight,Inc - Information Systems Manager
Manchester, NH • 01/2006 - 01/2008
Strategic information systems infrastructure planning and budgeting.
Disaster recovery planning for multi-site environment.
Developing and maintaining corporate web presence
SQL Server Database administration and maintenance.
ERP application support and training.
Developed IT and security policies to protect valuable data assets
Developed and managed vendor relationships
Implemented an IT asset management tracking system
Project management and oversight of progress towards goals
Scribe Software - Technical Support Consultant
Bedford, NH • 05/2005 - 08/2006
Performed third level technical support for Scribe integration products to resellers and customers.
Created and managed automated processes for product delivery and support notifications.
Provided Product Development team with quality assurance testing on new Scribe software releases, templates and product updates.
Performed paid consulting services to certified resellers assisting with legacy CRM data migrations.
Delivered training to partners earning certified status on Scribe products.
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