Administrative Assistant Customer Service
Resume:
Keva S Whitehead
Waukesha, WI *3188
********@*****.***
Summary
20+ year career using administrative skills for wide variety of employers. Well experienced in health insurance, advancing from clerk to receptionist, to customer service. Experienced working with customers to explain segue from HMO to PPO concept. Processed applications for both individuals and physicians
Skill Set
Proficient computer/office skills. Handle data with 100% confidentiality and integrity. Excellent interpersonal skills with both internal and external customers. Increased positive customer comments and improved overall staff performance by 60%. Reduced turnover by 15%.Trained office and maintenance staff. Attention to detail and company policy. Familiar with collecting rents and bank deposits. Purchased and maintained office and maintenance supplies within budget. Prepare documents, correspondence, drafts, memos, emails, newsletter and weekly reports to upper management. Hired staff, approved timecards ad vacation Hired contractors for special projects. Scheduled meetings and planned events. Maintained client filing system.
Work Experience
Horizon Management Group LaCrosse, WI 4/2013- 8/2018
Property Manager
Liaison between Milwaukee based owners (non-profit) and LaCrosse based
for--profit management group
Oversee operations for apartment complex housing seniors, disabled, cognitively impaired and those with TBI
Determine and certify eligibility based on government regulations
Directed and coordinate activities of 4 staff and contracted personnel
Hire new staff, perform annual evaluations
Direct collection of monthly assessments, rental fees, and deposits
Pay insurance premiums, mortgage, taxes and operating expenses
Investigate complaints, disturbances and violations; resolve any conflicts
Connect and collaborate with community resources to educate staff and families
Maintain contacts with insurance carriers, fire and police departments and other agencies to ensure protection and compliance with codes and regulations.
Market vacant space to prospective tenants through leasing agents, advertising and other methods.
Plan, schedule and coordinate general maintenance, repairs, remodeling and/or construction projects for commercial and rental properties
Homes for Independent Living Oconomowoc, WI 2/2006-3/2008
Administrative Assistant
Organization owned and operated CBRF facilities for senior and disabled
Compose and distribute meeting notes, routine correspondence, and reports.
Prepare presentation information for expenses, statistical data, and monthly reports
Create and maintain information in databases
Establish work procedures or schedules for daily clerical staff of 4
Greet visitors, handle inquiries and direct to appropriate person to meet their needs
Maintain scheduling and event calendars
Recruit, interview, hire and train new employees
Coach employees in handling difficulty or complex issues; assist in resolution conflicts, complaints, or disputes
Make recommendations to management regarding staffing decisions or procedural changes
Monitor provisions of labor-management agreements and impact on departmental operations
Consult with site managers or other personnel to resolve issues of equipment performance, output quality, or work schedules
Job eliminated while on maternity leave
Earlier Work History
Kelly Services Milwaukee, WI 2008-2012
Humana Health Green Bay, WI 1993-2005
Certifications, Licenses, Awards
COS,CBRF, OSHA, Fire Safety
Education
Kennedy Technical College Chicago, IL Associate Degree did not complete
EKG technician
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