Sales Customer Service

Location:

Posted:

April 05, 2019

Marjorie Resto

*******@*****.***

EXPERIENCE

Wiesner Products Inc., New York 2014-2019

Production Coordinator/Sales Assistant Footwear and Hosiery dept.

Work closely with account executive and buyers on needs for all major accounts such as Family Dollar, Big Lots, Macys, Ross, Marmaxxx, Five Below.

Communicate with overseas factories daily on cost negotiations, orders, and factory production allocation.

Manage sample request process for customer orders

Responsible for all production sample comments and approvals

Manage inventory worksheets

Oversee process for order placement and fulfillment

Wiesner Products Inc., New York 2006-2014

Shipping Coordinator

Coordinate customer returns and provide return authorizations;

Monitor customer orders from start to finish and process them punctually;

Manage available inventory against customer orders;

Routing orders to ensure on time delivery;

Liaise with third party warehouse to ensure all customer orders are delivered within required timeframes;

Running reports daily to manage orders and provide analysis when required to the sales team.

S. Rothschild & Co. New York 1989-2006

Sales Assistant/Office Manager

Order entry using AS400 system;

Relay inventory, credit and style information to national sales force;

Perform customer service functions;

Expedite express mail shipments and messenger pickups;

Perform receptionist functions: answer telephones, distribute mail, greet customers etc.

Thimbles, New York 1987-1989

Price Change Supervisor

Report to controller of 57 chain stores;

Balance all price changes;

Created and distributed price change memos;

Analyzed and reconciled markdowns;

Calculated MOS by store and department

COMPUTER / LANGUAGE SKILLS

Proficient in Microsoft Office Word, Excel

English, Spanish speaking

EDUCATION

Kings Borough Community College

Reference furnished upon request