Program Manager Sales

Mark Pineau –Enterprise IT Program /Project Management, PMP, MBA, PEng

Delivering IT Program Management Transformation, Order, Structure & Value from Chaos & Complexity So Leadership Can Sleep at Night

New York, NY ****.*.******@*****.*** 404-***-****

https://www.linkedin.com/in/mark-pineau-42284713/

Available for Relocation

EXPERTISE AREAS

International Consulting & IT Leadership

Strategic Planning & Tactical Delivery.

Process mapping and optimization.

Proven Best Practices Business Transformation Delivery

PMO Set Up and Governance

Diplomatic Communications and Relationship Building

On Time & On Budget Delivery

Application Deployment and Outsourcing

Organizational Change

Management

WORK EXPERIENCE & ACCOMPLISHMENTS

Schooner Consulting, Director IT Services (2014-Present)

An Independent Consulting Service providing leadership, PMO set up and managing the Program and Project delivery (scope, architecture cost estimates, constraints, timescales and resource requirements) while improving organizational/operational effectiveness and efficiency by defining, delivering, and supporting strategic plans around software, hardware, data management and telecommunications. Major customers have included City of New York, PepsiCo, and Wolters Kluwer. Examples of services are as follows:

City of New York, Department of Social Services (DSS), New York, NY (Feb 2018-Feb 2019)

Department of Social Services (DSS) is the City of New York’s largest department with over 17,000 employees and is tasked with providing IT Solutions to City and Federal Social Services Programs such as Housing and Rental Subsidies, Food Stamps, Homeless Shelters and Domestic Violence Services. It was recently formed through the merger of two major agencies.

Sr. Program Manager, contractor, for the delivery of Gartner Group Audit findings and IT Program Management Services to oversee the delivery of IT and Architecture programs and projects using JIRA and Agile methodology. Developed PMO to help define the strategic IT direction consistent with Enterprise IT strategy, architecture, development and security standards and business-IT principles.

Successfully delivered strategy and tactics, to deliver a large Program Management (PMO) transformation, for IT Projects, Programs and Portfolios, after Deputy Major audit that noted out of control spending, lack of transparency and budget overruns of 100%.

Introduction of Service Now as the PMO and Service Management principal management tool.

Oversaw the DSS IT portfolios/program of 25 active projects including new 34+ IVR upgrade ( software and hardware/infrastructure/data), using Agile delivery, with total budget of over $100M, to plan, manage and report out on various corner stone projects of the Commissioner and City Hall including introduction of Major’s transport subsidy program, Fair Fares.

Introduced standardized processes design around Agile and Waterfall, Governance and Project approval, Change Management and a Communication Plan, including Status Reporting with “burn rate” to Executive Levels /Deputy Major meetings.

Global Foundries, https://www.globalfoundries.com/, Malta, NY (Oct 2017-Feb 2018)

Global Foundries, created by divestiture of manufacturing arm of Advanced Micro Devices (AMD), & further expanded through acquisition of IBM Microelectronics.

Sales: $5.5B. Staff: 18,000. Managed 4 direct, 10 indirect.

Sr. Program Manager, contractor, lead the program of projects integrating IBM facilities into GF network, IT infrastructure, and operations facilitating step down off of IBM systems; scope includes design, build & integration of Greenfield infrastructure technology.

Managed Program with multiple infrastructure and data projects across 3 different factories, managing plans, resources, risk, interdependencies & minimizing transfer costs while leveraging Agile principles.

Developed Program Management (PMO) structure policy for IT Infrastructure, working with PMs as delivery interface, realigned $MM in schedule delays back onto an aggressive schedule.

Maintained accountability to senior executives in Corporate Services to support Program Governance, and managed/tracked/reported value delivery, risks and dependencies across projects.

Balanced the simultaneous IT Infrastructure workload, across 3 US factories, avoiding $1.5MM per month operational disruptions & continued production.

Wolters Kluwer, NY. http://wolterskluwer.com/, New York, New York. (June 2014-Apr 2017)

Wolters Kluwer, serves legal, business, tax, finance, audit, risk, compliance, & healthcare markets.

Sales: $4.2B, Staff: 15,000+. Managed 6.

Senior Program Manager, Contractor, following acquisition of 2 global legal software programs, served as Senior Program Manager, Integration Program Management Office (IPMO).

Collaborated with the C Level & major stakeholders, created an investment and integration strategy to develop IT/Business relationship and deliver business critical functionality .

Assessment of Outsourcing strategy for key enterprise applications.

Through Portfolio Management, identified, planned and implemented projects for the technical & operational integration, of 2 global companies, including infrastructure planning and a Salesforce to NetSuite migration.

Set up the Integration Program Management Office (IPMO) using best practices and well-defined processes, delivered an integrated functional, technical & operational organization in 15 months, allowing the company to attain 75% market dominance.

PepsiCo, New York, Dallas and Chicago

World Wide Beverage and Food Distributor, Global (IT) Business Services Division

Program Director Transformation (Feb 2014-Jun 2014)

Reporting to the VP BIS, successfully and efficiently managed a $20M Global Transition program for the Business Information Services (BIS) arm of PepsiCo.. With am emphasis on CRM and Supply Chain systems, created a new streamlined IT Services Division in terms of organization and technology.

Quickly and effectively established a new Global Program Management Office (GPMO) for PepsiCo Global Operations delivering PMO standards. Policies and Procedures across the organization, the delivery of common management software ( IBM Accelerator), the use of Key Success Factors (KPIs), benchmarks and deliverable standards.

Ericsson, Stockholm, Sweden. https://www.ericsson.com 2011 - 2014

Ericsson, multinational networking, telecommunications equipment & services company.

Sales: $26B, Staff: 109,000. Managed 25.

Global Program Manager, reporting to Global VP Consulting, Systems & Integration Delivery, developed new global Ericsson project, program consulting & services from pre-sales to delivery. Led global delivery teams developing strategy & delivery methodology. Led complex upgrade of a 12 country WAN, 2.5G to 3G & 4G.

Reorganized Ericssons’ Caribbean Network modernization Program Office, optimization, back into a 15% profitable position, avoiding $5MM in penalties.

In depth IT sourcing experience building SLAs and partner relationships.

Supported sales/proposals and developed solutions internally and with 3rd party partners.

Tactically created up selling opportunities of $20MM as a trusted advisor with customer

Safeguarded favored vendor status with a global top 10 client, Cable & Wireless.

Aricent, Santa Clara, CA. https://www.aricent.com 2005 - 2011

Aricent, management consulting and global software company headquartered in Santa Clara, CA.

Sales: Private. Staff: 12,000. Managed 31.

Director of Delivery Services, oversaw & led Telecom Program Management - Customer Care, Fulfilment, Assurance & Managed Services, responsible for efficient delivery of multiple programs & projects.

Led IT Program Delivery in Europe, supported $250MM in Sales including outsourcing projects, Sourcing and partner development.

Worked with onshore and offshore services to ensure operational efficiencies.

Led delivery of a Greenfield $10MM Wi-Max Internet and CRM in Asia.

Provider Partnership Program for 3rd world countries.

Directed & managed India, Pakistan & China teams.

EDUCATION & CREDENTIALS

MBA, Richard Ivey School of Business, University of West. Ontario, London Canada.

Bachelor of Engineering, University of the Royal Military College of Canada, Kingston, Canada.

PROFESSIONAL DEVELOPMENT

Professional Engineering Certification (PEng), Professional Engineers of Ontario (PEO)

ITIL Foundations Certification, Information Technology Infrastructure Library, UK Govt

Program Management Professional (PMP)

Work Authorization: Permanent Resident, Green Card

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