Office Manager, Administration, Dental

BRITTANY HILLARD

**** * *** ****** *** Tempe, AZ 85281 C: 480-***-**** *******.********@*****.*** Professional Summary

A highly skilled, diverse, and adaptable professional who consistently exceeds employer expectations. Goal-oriented professional, seeking a position where my experience will play an integral role in obtaining a job with an organization that honors hard work, ethics and integrity. Excellent organizational and interpersonal skills, a multi-tasked person who can communicate and work effectively in a team and/or solo.

Professional Experience

Office Manager-August 2016 to Present

Mercado Dental Care-Scottsdale, AZ

● Responsible for day-to-day office operations

● Coach and develop team members

● Review P&L’s, patient report, and YOY financials with Dr.

● Order front office and clinical supplies

● HR duties including payroll, hiring and termination of employees Specialty Office Manager -Nov 2012 to Aug 2016

Southwest Dental Group/Gentle Dental - Tempe, AZ

● Oversee the Oral Surgery, Periodontal, Endodontic, and Ortho Specialty offices

● Manage employee time and staff calendar

● Provide doctor with monthly financial reports and review P&L’s

● Train new staff in Orthodontics, Endodontics, Periodontics, Oral Surgery, and TMJ

Sr. Customer Service Representative - Jul 2009 to Mar 2012 Iqor - Tempe, AZ

● Take incoming customer service calls for MetroPCS

● Assist customers with cell phone billing and technical issues

● Handle escalated calls and resolve issues

Education

Phoenix College – Associates of Art w/ Certificate in Management and Organizational Leadership Academy of Nail Skin & Hair – Billings, MT

Powder River Co. High School – Broadus, MT

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