ASUNCION B. CABALQUINTO

Address: # ** ***** ****** ** .******* 4 Quezon City

Contact numbers: 911-9536 / 092*-*******

Birth date: August 18, 1965

HIGHLIGHTS OF QUALIFICATIONS

** ***** ** **stomer service experience in various capacities

3 years of managerial / supervisory experience

Expertise in Sales, Training and Staff Development

Highly self-motivated with a strong sense of leadership

Good communication and interpersonal skills

PROFESSIONAL EXPERIENCES

2013 (April-October) Sales Support Associate/Assistant – Account Manager

Telus International Philippines

Telus House Araneta Center, Cubao, QC

Provide offshore virtual sales and administrative support to account managers and maintain professional and satisfied relationship to business customers.

Contact and/or respond to client queries regarding their telecom products and services; discuss clients’ business needs and provide solution-based recommendation.

Prepare written quotes and proposal within established guidelines.

Initiates the sales related paperwork and forms to facilitate the provisioning of service.

Liaise with different departments to discuss technical requirements in the development of competitive customized solutions and forward other related issue around implementation of the service.

Process and maintain a variety of files, records, correspondence, etc. for clients an assigned module base.

2009- 2010 Sales Supervisor

Manpower for Advertising Services Agency Inc. (M.A.S.A.)

E. Rodriguez,Quezon City

Account Handled : Procter & Gamble / OLAY brand

Conduct weekly meetings with Beauty consultants assigned in different Olay outlets

Regular visits of outlets and spot check on sales performance of the day

Assist the management to conduct trainings on a monthly and quarterly basis

Prepare daily/weekly/monthly sales report

Evaluate performance of each beauty consultants handled

Report promos/new sales activities of competitors

Establish rapport & goodwill among department stores heads handling Olay sales outlet

Motivate and encourage beauty sales consultants in reaching their targets and goals

2007- 2009 Business venture

Organic beauty & wellness product lines

Establish Distribution network

Create packaging and price list for unit and wholesale pricing scheme

Develop sales incentives and credit line for established distributor

Create collection and payment scheme for provincial accounts

Introduce new product lines every quarter

2005-2006 Salon Manager / Operations Supervisor

SALON A/ AMD ENTERPRISE

#17 LPL Bldg., Eisenhower St.,

Greenhills, San Juan, M.M.

Representative Skills and Accomplishments As:

Organized and put up the Salon.

Recruited and trained front line staff.

Monitored and supervised the Salon’s day to day operations ensuring effective and efficient handling of all customer.

Formulated Company Policies and SOP’s.

Motivated and guided the reception team in the attainment of the Salon’s monthly sales targets.

Handled client complaints and ensured prompt, fair, legal and satisfactory solutions and results to their problems and concerns.

2000-2002 Sales Manager

Marie France Bodyline International

Shaw Blvd. Branch

Ensured the attainment of the monthly center sales targets and the personal sales targets of all the sales consultants under my supervision.

Conducted consultations and encouraged clients to avail of follow-up treatments and maintenance programs.

Ensured efficient and prompt servicing of clients by supervising the administration of proper methods and procedures of all treatments done by nurse/therapist

Stressed the importance of ensuring success of all clients’ program of treatment through regular monitoring of their progress, giving necessary nutritional guidance and additional treatments when necessary.

Managed and evaluated the performance of all center personnel which includes physicians, nurses, therapist, sales consultant, receptionist, housekeeping, clerks and messengers

Handled client complains and ensured customer satisfaction by promptly addressing their needs and concerns.

Responsible for proper safekeeping of cash, cheques and credit card voucher payments.

Ensured overall cleanliness and upkeep of the center including all the equipments.

Coordinated with the advertising group and gave feedback on ad returns and responses.

Responsible for inventory control and budgeting.

1992-2000 Sales Consultant

Marie France Bodyline International

Quezon City Branch / Ortigas Branch

Assisted the center manager in attaining the monthly center sales target by conducting effective and efficient client consultation with a 50% minimum efficiency rating on client enrolment.

Encouraged clients to avail of additional or follow-up treatments and products.

Monitored and supervised clients progress and informed them regularly about their treatment’s development.

Supervised the administration of proper methods and procedures of all treatments.

1988-1992Receptionist/Telemarketer

Marie France Bodyline International

Ortigas Branch

Answered all telephone inquiries, and convert them into shows or actual consultation with a minimum of 50% efficiency.

Responsible in doing daily/monthly sales reports.

Filing of all treatment charts and assisted clients with their appointments.

Handled payments of cash, cheques and credit card vouchers.

Responsible in banking the center’s sales for the day.

Assisted in doing monthly advertising returns.

1986 Reservation Clerk/Tour Coordinator

(May-Dec.) Sunshine Run and Travel

Ermita, Manila

Coordinated tour packages within Luzon.

Booked and confirmed tour schedules and itineraries.

Issued and certified tickets for all confirmed and paying passengers.

Monitor all confirmed seats on a day to day basis.

Assisted and joined big tour groups to ensure full execution of agreed itineraries.

TRAINING AND SEMINARS ATTENDED

1. Regular Corporate Orientation

2. Corporate Image Enhancement

3. Regular Sales Training for Newly Hired Sales Consultant

4. Marie France Standardization Training I

5. Marie France Standardization Training II

6. Facial Care Standardization Training I

7. Facial Care Standardization Training II

8. Svenson International Standardization Training I

9. Svenson International Standardization Training II

10.Olay product orientation and sales training program under Procter

& Gamble Brand Management division

EDUCATION

Hotel and Restaurant Management

Graduated 1984, from St. Paul College

Aurora Blvd., Quezon City

Basic Secretarial & Personality Development

Cora Doloroso Career Center, Pasay Road, Makati

1984

REFERENCE

Available upon request

Contact this candidate