Administrative Assistant Customer Service

LYNN SAMBORSKY, BGS

Telephone: 819-***-****) Email: *************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

An innovative, customer focused Administrator and Customer Service Professional with 10 + experience in a variety of fast paced environments.

Excellent customer service and client retention – great customer satisfaction.

Strength in analyzing and improving business processes and administrative methods – improved month end processes by eliminating unproductive reports and inefficient time management.

Effective in maintaining productivity and team communication by using trained management skills to help provide team building exercises and cooperative efforts.

An effective communicator, mentor, trainer and collaborator, who works well as an integral member of any working team.

French - moderate spoken fluency. –

Reliability and secret clearance certificates

PROFESSIONAL WORK

Administrative Assistant March 2019 – March 2019

TagHR Psc.gc -11A1 – Portage III-Sophia Khan - One month contracts

Reconciling taxi chits with actual expenses in Excel spreadsheets. Creating database.

Calculating, preparing and issuing documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems using Excel.

Coding, totaling, entering, verifying and reconciling transactions such as accounts payable and receivable, invoices

Providing general clerical support, including data inputting, processing and updating; routing correspondence

Performing document and file management functions, including e-filing

Photocopying, faxing, scanning documents

Processing accounts payable data

Referring client inquiries to the appropriate person

Matching invoices to contractual documents (for example purchase orders, call-ups)

Assisting in the maintenance of stationery and supply records

Filing and retrieving material in Excel

Real Property Management December 2017 – February 2019

Executive Administrative Assistant

Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly

Generate memos, manage emails and reports when appropriate. Management reports done in excel.

Respond to telephone enquiries and transfer calls.

Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines

Maintain office supplies by checking inventory and order items (tracking done in Word)

Respond to questions and requests for information

Coordinate AGM meetings. Meeting agenda and correspondence done in Word.

Liaise with prospective tenants and owners

Call vendor and get quotes

Proof reading and editing letters and reports.

Prepare cheques, enter invoices, complete bank reconciliations and complete financial reports using AppFolio.

Administration Assistant/Resident Manager June 2016 – December 2017

Firm Capital (maternity replacement)

Organize and schedule appointments in Outlook

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports done in Excel.

Develop and maintain a filing system

Maintain contact lists – done in Excel format

Manage workflow by assigning tasks to other employees daily, ensuring that deadlines are met, and work is completed correctly

Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines

Collect rents. Account ledger reconciliations in Yardi

Make sure AR’s are up to date. Accounts payable processing and reporting done in Yardi.

Issue collection letters (N4) or outstanding balance letters done in Yardi

Issue N1 and N5

Create applications/leases done in Word.

Liaise with tenants and management

Ensure units are ready for occupancy

Issue warning letters concerning unlawful behavior done in Word

Manager Team of Superintendents

Order vendor materials, i.e. flooring, glass etc.

Administrative Assistant August 2016 – April 2017

Integral Property Management (contract position)

Worked under pressure, repetitive tasks, large workload and tight deadlines.

Assisted in managing a portfolio of 512 condos.

Answered direct multiple lines in a busy environment.

Managed and coded invoices to ensure all have been received and paid in ShiftSuite.

Created a deposit Excel spreadsheet to ensure all cheques received have been entered and brought to the bank.

Received condo fees, as well as fees for garage FOBs, etc., wrote receipts and sent cheques to the bank.

Filed all paid invoices to the correct tower’s filling system.

Liaised with owners / tenants and assist on owner / tenant account matters.

Created notices for tenants’ awareness such as monthly fire inspection, balcony inspection, and water inspection in Word.

Received and managed quotes on items that need repairs.

Handled emergencies i.e. Fire Alarms going off, Pool maintenance etc.

Wrote letters concerning issues arising from non-compliance of rules and by-laws.

Maintained and made any changes to the owner/tenant personal information sheet in

ShiftSuite.

Scheduled move in dates for all three superintendents and the party room.

Entered all banking information in Shift Suite.

AR aging of accounts. Ensured all condo fees and special assessments were paid.

MOVING BACK TO QUEBEC TO BE WITH MY DAUGHTER April – August 2016

Customer Service Representative / AR/AP Clerk March 2016

Boardwalk Rental Properties (contract position)

Do all administrative tasks, answer phone, correspondence, accounting tasks in Excel and Word

Handled customer complaints with tact.

Oversaw and managed accounting processes for over 800 tenants in three different residential complexes.

Maintained leases for 800 tenants in Word.

Rental collection and organized maintenance requests.

Timekeeping and served as a liaison between the real estate team and tenants.

Revenue Accounting Clerk (contract position) December 2015 - January 2016

For Commercial Property Management Company

CONTRACTING FOR AGENCY – Account Temps

Used CTI (Yardi) – invoicing.

Provided vendor management control.

Handled property tax coordination.

Completed journal entries for property taxes.

Responsible for WCB management.

Communicated with Fixed Assets Managers concerning property assessments.

Dealt with Property Administrators concerning all incoming payments due.

Administrative Assistant (contract position) January 2015 to October 2015

For Engineering Company

CONTRACTING FOR AGENCY

Executive Administrative Assistant doing RFP’s and updating engineering documents.

Greeted clients and answered a multiline phone system.

Worked under pressure, repetitive tasks, large workload and tight deadlines.

Brought down account receivables by 10% though successful contact with clients.

Using Sage have done payables/receivables.

Created all invoices.

Resolved employee expense account and ‘Open’ invoicing problems.

Successfully concluded VISA reconciliations, certificates of payment, Cenovus and Devon reports and HR entries.

Executive Administrative Assistant doing RFP’s and updating engineering documents in Word.

Property Administrator August 2013 to November 2014

WRE DEVELOPMENT LTD.

Maintain and circulate all lists including: portfolio lists, tenant lists, emergency contact lists, site plans, floor plans, etc. in Word.

Have effectively implemented new processes which brought about a 10% growth in efficiency during month end.

Handled customer complaints with tact which brought about a high level of customer satisfaction.

Worked with Property Manager to prepare for residents’ meetings.

Participate in tenant retention promotional activities, including Christmas Breakfasts etc.

Made bank deposits, controlled petty cash with 100% accuracy in Septra.

Maintained parking records in Excel and on-call book. Assign parking spaces to residences.

Reply to inquiries and receive applications forms, process applications and move-in and move-out charges.

Oversaw and managed accounting processes for over 1500 tenants in five different residential complexes.

Prepared background materials such as financial and reference checks for incoming new tenants.

Was able to get the monthly rents in within a 7-day period, which was an improvement of 3 days.

Served as a liaison between the real estate management team and tenants.

Executive Administrative Assistant March 2010 to June 2013

WP TELECTRONICS (ALTA.) LTD.

Worked with clients on various issues of concern and reported customer satisfaction levels of 90%.

Assist in preparing, compiling, assembling, and ensuring the accuracy and quality of all monthly report(s) done in Excel.

Managed Calendars for president of the company in Outlook.

Created and maintained an electronic and hard copy filing system for all projects.

Helped coordinate hiring of new employees.

Edited and created correspondence for the president of WPT using Word.

Disseminated correspondence and helped interpret how clients wanted their invoicing.

Processed travel expenses and invoices for over 30 employees.

Have taught ‘WHMIS and Flagging’ and coordinated monthly Occupational Health and Safety Meetings.

Supervised small team of installers which resulted in a great team effort.

Helped develop CORE Manual.

Created an orientation manual and provided orientation training for new incoming employees.

Organized company meetings and events such as conferences and parties.

Filed WCB claims.

Created all invoices

Provided all administrative and customer support for the two Owners of the company using Word and Excel.

Have recruited and developed employee satisfaction which increased employee productivity by 15%.

Project Administrator (contract position) Sept 2009 to February 2010

UNIVERSITY OF CALGARY

Called over 300 potential immigrant doctors to provide feedback on the M-Cap Program.

Provided complete financial budgetary control over the Longitudinal Study using Excel.

Maintained their database and scheduled resources.

Made travel arrangements and booked conferences.

Kept all calendars up to date to align all meetings and research conversations. In Outlook

Project Coordinator/Planworx Administrator April 2005 to June 2009

SHAW COMMUNICATIONS

Trained over 200 employees in Planworx software.

Provided financial support to Project Managers using Excel with Pivot Tables.

Created Business Reports using Planworx.

Helped design Planworx as this was a $250,000 system which needed was retrofitted to Shaw.

Maintained the Planworx database.

Took minutes of meetings using Word.

EDUCATION

Bachelor of General Studies

Athabasca University

Calgary, Alberta

COMMUNITY ACTIVITIES

Volunteer at church community functions

PERSONAL INTERESTS

Running, essentrics, reading, swimming and walking

Contact this candidate