Customer Service Front Office

EDUCATION

University of Colorado at Boulder, Boulder, CO

Bachelor of Arts Integrative Physiology – 2015

EXPERIENCE

Comfort Oral Surgery, Centennial, CO 2017-Present

Surgical Chair Side Assistant and Former Front Office Coordinator

An independent Oral Surgery practice operated through Comfort Dental. Dr. Eric Mack has worked in the dental field for over ten years with specialties in Orthodontics and Maxillofacial Oral Surgery.

Chair Side Responsibilities

·Assist Dr. Mack in various Oral Surgeries including local anesthesia and IV deep sedation oral surgery.

·Greet patients with courtesy and escort them back for surgery, explain surgery in detail to patient and third party responsible for patient post surgery, answer all surgery related questions, and hook patient up to monitoring system

·Administer pre-measured anesthesia during procedure

·Monitor patients vitals throughout entire procedure

·Remove IV bag after procedure, continue monitoring patient vitals post operatory, and escort patient to curb-side pick up

·Sterilization of all surgical instruments and operatory set up and tear down

·Coordinate, and assist surgical consultations

·Administer Panoramic and 3D X-Rays

·Enter all surgical procedures in Dentrix

·Order all surgical supplies and ensure laboratory is well stocked

·BLS, Radiology, and Dental Anesthesia course certified.

Front Office Responsibilities

·Answer high-volume incoming calls and respond to patient requests

·Coordinate with dental offices and acquire proper medical and referral documents

·Schedule patients for surgical consultations and procedures

·Review patients treatment plan with insurance coverage and properly explain benefits to patient during consultation

·Organize surgical consent packets and collect payments for services rendered

·Manage insurance claim and pre authorization submissions

·Ensure HIPPA policies are followed

·Proficient in Easy Dental, Dentrix, and Solution Reach programs

·Trained Front Office Staff

Clinical Scribes, Broomfield, CO 2017

Medical Scribe

A regional company that hires, trains, and manages reliable and highly trained medical scribes for physicians in clinics, urgent cares, emergency departments and hospitals.

·Follow the provider into patient rooms, witnesses the patient interview and the majority of the physical exam

·Documents the details in a patient's electronic medical record.

·Interpret the information that I hear and reorganize and rephrase details in a more eloquent and medically appropriate way.

National Jewish Health, Denver, CO-2016

DEOHS Clinical Program Assistant

A leading respiratory hospital in the nation. National Jewish Health combines comprehensive care, academic education and ground breaking research to develop treatments that help patient’s live productive lives.

·Coordinated scheduling of patients for clinical evaluation.

·Scheduling for clinical exams and diagnostic testing and consultation.

·Composed appropriate requisitions and distributed those appropriate departments.

·Worked closely with insurance companies to approve patients for office visits and testing.

·Filed, answered telephones, and retrieved medical records.

CBRE, Denver, CO – 2016

Administrative Assistant

A worldwide leader in real estate services. More than 70,000 professionals in over 60+ countries that provide premier tools, resources, and insight into the real estate business.

·Answered high-volume incoming calls and responded to customer requests.

·Greeted clients with courtesy and professionalism.

·Prepared and maintained confidential files and reports.

·Scheduled office showings and set up conference meetings.

·Managed facility and vendor relations including work orders and supplies.

Metropolitan Foot and Ankle Specialists, Aurora, CO - 2016

Assistant/Intern

Comprehensive medical and surgical treatment center for foot and ankle.

·Scheduled and confirmed appointments.

·Checked-in patients, collected co-pays, and verified insurance.

·Collected, coded, and coded patient records.

·Ordered orthodisc supplies.

·Assisted with patient care coordination.

Spinal Cord Injury Recovery Project, Denver, CO – 2015-2016

Adaptive Exercise Specialist Intern/Volunteer

A top Colorado adaptive exercise rehabilitation centers for people who have suffered a spinal cord injury. Provides rehabilitation programs designed to promote recovery and well-being for individuals affected by spinal cord injury.

·Setup patients on exercise equipment per physical therapist’s instructions.

·Monitored patient during one hour to full day appointments.

·Ensured quality patient care by providing exceptional customer service.

Professional NFL Cheerleader, Denver Broncos 2016-2018

SKILLS

·Customer Service

·Leadership

·Microsoft Office Suite

·Data Entry

·Problem Solving

·Communication

·Time Management

·Teamwork

·Organization

VOLUNTEER

·Alpha Phi Sorority

·Habitat for Humanity

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