Customer Service Manager

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VIKASH RANJAN

Email: **************@*****.***

Mobile: +91-701*******

OBJECTIVE

An aspiring professional with experience in Banking industry post graduate in finance looking to leverage my interests in the field of Service industry. SUMMARY 1

Senior Analyst at Royal Bank of Scotland.

Ensuring the delivery of seamless credit stewardship.

Delivery and fulfillment for existing and new business, including credit stressed, by processing of all requests as per defined TAT and accuracy levels.

Contributing to the implementation of the Portfolio Management operating model which will act as a Centre of Excellence for CPB.

Identify and escalate the suspicious report during the reviewing process.

Being determined to lead principles to ensure that efficiency and effectiveness are maximized.

Assist and identifying the compliance risk and ensures that proper controls, procedures and processes are in place to mitigate any potential risks. WORK EXPERIENCE 1

Royal Bank of Scotland

In Credit -Portfolio Management, Sep 2017 to March 2018

Ensuring customer satisfaction through timely work delivery and quality.

Experience of relevant legal policies, regulatory and statutory obligations.

Experience of conducting financial analysis and understanding of risk management disciplines.

Experience of regular monitor of accounts and deepen the relationship by Working on client deadlines and expectations

Identify problem cases and recommend appropriate courses of action to minimize risk to RBS or pass to the complex team for review.

Analyzing Cash flow in the business, International payments and Credit responsibilities, assessment of credit limit.

Experience of maintaining business loans specially in restructured. SUMMARY 2

Assistant Manager at Axis Bank Ltd.

Areas of expertise: KYC of new account (as per AML compliance),Customer handling, Cash Remittance Management, Petty Cash Management.

Ensure branch operational integrity: communication and compliance in all branch policies and procedures.

Provide consistent quality customer service to both internal and external customers that meet or exceeds established standards. 2

WORK EXPERIENCE 2

Axis Bank Ltd -Operations, Jan 2016t o August 2017

Responsible for proper KYC i.e. Identification and verification of corporate/retail banking division customers.

Resolution of customer queries/complaints.

Supervising all Non-Cash transactions like DD/MC, fund transfer etc.

Take care of entire CASH MANAGEMENT SERVICE cycle.

Review Branch reports like End of day (EOD) cash position report, Instruments issued and Locker In charge.

Monitoring of dummy accounts and suspense accounts.

Maintain relationship by cross selling products to customer. ACHIEVEMENTS

Got two time appreciation from CPB Head.

Active Member of college fest activity 2014-16.

Establishment of new branch of Axis Bank Ltd. At Sector- 9, gurugram. SKILLS

CDD, Enthusiastic, Innovative and Responsible.

MS- CRM,Equifax, MS –Office and Operating Systems

Cross selling and relationship management.

EDUCATION

PGDM [Finance and Marketing], IMS Ghaziabad, 2016

B.C.A University Of Poona, 2013

12TH, NIOS Board, 2008

10TH, CBSE Board, 2006

SUMMER INTERNSHIP PROJECT

Gujarat Cooperative Milk Marketing Federation Ltd, 8 weeks, May 2015 - July 2015 in the area of Marketing Research .Gujarat in Broader outlook on Franchise of Apo ( Amul Preferred Outlet) and to increase sales promotion of Amu through Apo (Delhi NCR Region).

PERSONAL DETAILS

Date of Birth: 27/02/1991

Address: 1st Floor, B-46, Block -C, Near Raipur Auto Sand, South Delhi,Delhi, 110074.

Languages Known: Can speak, read and write- English and Hindi.

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