Customer Service Sales

OBJECTIVE

To obtain a challenging opportunity in a fast paced environment that offers career growth opportunities.

SUMMARY OF QUALIFICATIONS

Over 10 successful years providing Executive level and Management support to businesses and not for profit entities

Excellent Sales, Marketing and Customer Service skills

Articulate, friendly and warm personality with a passion for helping people

Goal oriented, with the ability to multitask in changing fast paced environments

An organized, problem solver with a high level of integrity

PROFESSIONAL ACCOMPLISHMENTS

ADMINISTRATIVE

Oversaw various activities in the areas of Administration, Finance, Operations, Logistics, Training, Sales and Marketing, Advertising and Human Resource

Managed over 100 staff and designed support structures and oversaw health and safety procedures, updating relevant manuals s well as training, evaluating, hiring and motivating staff

Entered and edited data, as well as, provided reports in a timely manner to the line manager and Board of Directors when required

Maintained strict confidentiality and non disclosure practices and procedures

Gained Sales and Marketing experience, utilizing various media including; electronic, web, news paper and billboards

Designed reports and presentation slides, as well as, managed the flow of internal and external correspondence and communication

Entered data, edited and provided reports in a timely manner to the line manager when required

Researched, revised and updated various office running policy documents on behalf of the Company as per required standards

Conducted product evaluations to improve product uptake and therefore achieved the desired profit margins consistent, as well as, selected, oversaw and monitored advertising agency activities

SALES AND CUSTOMER SERVICE

Consistently exceeded monthly and yearly sales targets which led to high profit margins and Company service contract extension and expansion. Received award for best Manager in 40 Countries, two years running.

Utilized adding and cash machines

Built a strong wide wholesale market base for products geographically to reduce distribution costs and increase product uptake

Supported the development and efficient distribution of a brand, including point of point purchase and merchandising materials to enhance product visibility

Maintained service partner and supplier information and oversee warehousing activities using FIFO, was in charge of making sure the warehouses were clean and safe

Trained and developed a cohesive, well trained, motivated, lean and effective sales team

Designed and conducted customer satisfaction surveys to support product and message improvement

Taking orders, serving customers and stocking in a complex environment with over 500 customers daily

Selected, oversaw and monitored advertising agency activities, including the creation of various sales messages, schedules and plans.

RELATIONSHIP MANAGEMENT AND COMMUNICATION

Organised workshops, conferences and made travel arrangements for participants

Educated key partners and groups at workshops and conferences on products, services and project goals and objectives to improve brand perception, recognition and acceptability and attract funding support

Maintained strong corporate image, while upholding the company’s goals and objectives

Resolved complex problems through clear communication, therefore reducing miscommunication and brand or Company misconceptions

As a trained Coach and with knowledge of the discipline of organisational behavior, successfully gained strong transferable people skills, including listening and providing solutions to complex communication problems

Career Coach experience

EDUCATION

BA.Social Sciences Degree (Hons), Makerere University, Uganda 1991

PROFESSIONAL DEVELOPMENT

Organisational Behavior Certificate, Herriot Watt, University of Edinburg, UK 2015

Certified Coach, stage 1, Mountbatten UK Ltd 2011

ICCC, Imagine a world with clear communications, To, Canada 2006

COSTI Workshop on Immigrants connecting to trade apprenticeship To, Canada 2005

Macro Economics Certificate, University of Toronto, To, Canada 2002

Global AIDS Conference, Harvard - Aids Institute, Boston, USA 2000

Young Adult Reproductive Health Workshop, Johannesburg, South Africa 1999

Strategic leadership Course, MSH Institute, Boston, USA 1999

WORK EXPERIENCE

Barista, Starbucks, Aramark Carlton University, Ottawa, Canada Present

Marketing and Fundraising, Infrastructure Partner Relations, World Leo, Canada 2016

Marketing Director, Globe Trade Commodities, Uganda 2015

Local Coordinator, Uganda, Frankfurt School of Finance & Management, Frankfurt 2013

Deputy Director, BeadforLife (BFL), Uganda 2011-13

Co Managing Director, KiBO Foundation - Canada 2007-2009

Program Director, BeadforLife, Uganda 2010-2011

Acting Program Director, Marie Stopes Uganda (MSU), Uganda 2006

Career Coach, Job Connect Program, Ministry of Training and Colleges, Canada 2004-2006

Country Director, Marie Stopes International (MSI), Uganda 1998 – 2001

Deputy Country Director /Marketing Manager (MSI), Uganda 1996 – 1998

Sales Agent, AAR Health Insurance Company, 1995

INTERESTS

Painting, running, hiking, traveling and reading

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