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Customer Service Quality

Location:
Redford, MI
Posted:
April 04, 2019

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Resume:

Sheinequa Steele

**** ********** **.

Dayton, Ohio 45414

937-***-****

ac80a3@r.postjobfree.com

Summary: Expanding my horizons in my career within the healthcare field.

Possessing a passion to help and care for others. More than ten years of

hands-on experience in customer service. Strong training skills. Skilled at

encouraging others and developing rapport. Organized and efficient. Highly

imaginative with many innovative ideas.

Experience: CSL Behring Dayton, Ohio

Reception Technician April, 2018 to Present Day

Maintains record of donor visits

Takes donors vitals when donor visits center to determine donor suitability to

donate plasma

Tests donor hematocrit and total protein to determine if donor is suitable to

donate

Performs annual training and recertification for CLIA and FDA regulations

Educates donor about risks of donating plasma

Educates donor on steps to take to ensure a successful donation

Tom Smith Industries Englewood, Ohio

Quality Support Associate August, 2015 to July, 2017

Inspect parts hourly to ensure quality parts are being produced by team

members

Using calipers and guages to ensure measurements and dimensions of parts are

accurate

Keeping an open line of communication with team members about new

procedures and distribution of parts

Updating work instructions when necessary

Documenting measurements and dimensions of parts to ensure quality parts are

constantly being produced

Documenting changes in measurements and dimensions and reporting those

changes to supervisors and machine specialists so that adjustments can be

made accordingly throughout shifts

Reporting all changes to direct supervisor

Nissin Precision North America Englewood, Ohio

Quality Inspector September, 2013 to August, 2015

Inspecting pre-made parts to ensure parts are not bent in shape and have no

excessive amounts of rust on them

Separating good parts from bad parts

Disposing bad parts properly

Speaking with quality on new ideas and procedures for packing parts for delivery

Using trimmers to cut excess material off of parts

Using calipers and guages, and scales to test weight and dimensions of parts

Education: West Carrollton High School

High School Diploma

August, 2002 to June, 2006

Professional References: Upon Request



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