Customer Service Quality
Resume:
Sheinequa Steele
Dayton, Ohio 45414
**************@*****.***
Summary: Expanding my horizons in my career within the healthcare field.
Possessing a passion to help and care for others. More than ten years of
hands-on experience in customer service. Strong training skills. Skilled at
encouraging others and developing rapport. Organized and efficient. Highly
imaginative with many innovative ideas.
Experience: CSL Behring Dayton, Ohio
Reception Technician April, 2018 to Present Day
Maintains record of donor visits
Takes donors vitals when donor visits center to determine donor suitability to
donate plasma
Tests donor hematocrit and total protein to determine if donor is suitable to
donate
Performs annual training and recertification for CLIA and FDA regulations
Educates donor about risks of donating plasma
Educates donor on steps to take to ensure a successful donation
Tom Smith Industries Englewood, Ohio
Quality Support Associate August, 2015 to July, 2017
Inspect parts hourly to ensure quality parts are being produced by team
members
Using calipers and guages to ensure measurements and dimensions of parts are
accurate
Keeping an open line of communication with team members about new
procedures and distribution of parts
Updating work instructions when necessary
Documenting measurements and dimensions of parts to ensure quality parts are
constantly being produced
Documenting changes in measurements and dimensions and reporting those
changes to supervisors and machine specialists so that adjustments can be
made accordingly throughout shifts
Reporting all changes to direct supervisor
Nissin Precision North America Englewood, Ohio
Quality Inspector September, 2013 to August, 2015
Inspecting pre-made parts to ensure parts are not bent in shape and have no
excessive amounts of rust on them
Separating good parts from bad parts
Disposing bad parts properly
Speaking with quality on new ideas and procedures for packing parts for delivery
Using trimmers to cut excess material off of parts
Using calipers and guages, and scales to test weight and dimensions of parts
Education: West Carrollton High School
High School Diploma
August, 2002 to June, 2006
Professional References: Upon Request
Contact this candidate