Manager Office
Resume:
Curriculum Vitae of Lerato Kgwele
Full Names
Lerato Bodiba
Surname
Kgwele
ID Number
820-***-**** 085
Nationality
South African
Cellphone number
+27-82-749-**** (office and after hours)
******.*******@*****.***
License
Code B (08)
Marital Status
Single
Physical and postal
address
2062 Kunene Drive, Waterfall Country Village,1686
PostNet Suite #142
Private Bag X81
Halfway House
1685
EDUCATION AND TRAINING
Secondary education
Period 2004
Qualification
Senior Certificate
School
Citicol Secondary School
Subjects
Afrikaans, English, Setswana, Business Economics,
Economics, Accounting
Tertiary education (completed)
Period
2005
Qualification
Call Centre and Computer Certificate
Institution
Cornerstone -HR
Subjects
Phone Etiquette
Generating Rapport
Preparation
Effective Listening
Speaking Clearly – Tone of Voice
Controlling the Call
Period
In Progress
Qualification
Diploma in Business Management & Office Administration
Institution
Varsity College
Subjects
Bookkeeping
Marketing & Sales
Principles of Human Resource Management (Module 1-5)
Administration & communication
WORK EXPERIENCE
Period
April 2018 – December 2018
Organisation
Dr Kitchin Incorporated
Position
Administrator
Responsibilities
Schedule and mange day-to-day administration of the practice.
Create strategies in running administration based upon the needs of patients.
Assist in preparing medical reports, medical histories and other documentation.
Provide support to the personnel admitting patients into the hospital.
Prepare inventories and place orders for any medical supplies.
Provide support to staff looking after billings
Maintain database, logs, schedules and medical records and update in a timely manner.
Create performance measures, analyze, evaluate and report to the management.
Period
January 2017 – June 2017 (6 months Contract)
Organisation
Mokhetle Incorporated
Position
Office Manager
Responsibilities
Organising meetings and managing databases
Booking transport and accommodation
Organising company events or conferences
Ordering stationery and furniture
Dealing with correspondence, complaints and queries
Preparing letters, presentations and reports
Supervising and monitoring the work of administrative staff
Managing office budgets
Liaising with staff, suppliers and clients
Implementing and maintaining procedures/office administrative systems
Organising induction programmes for new employees
Ensuring that health and safety policies are up to date
Attending meetings with senior management (taking minutes)
Assisting the organisation's HR function by keeping personnel records up to date,
Period
March 2009 – January 2013
Organisation
Air Traffic and Navigation Services (ATNS)
Position
Fault Reporting Centre Operator
Responsibilities
Answering phones and transferring to relevant departments.
Assisting clients with different aviation queries
Attending to all administration matters.
Assisting with rooster management.
Attending to all outside station matters and made sure all deadlines are met.
Telephone management.
Period
July 2008 – February 2009 (Contract)
Organisation
Alexander Forbes Insurance CO.
Position
Personal Assistant to the Managing Director
Responsibilities
Answering the Managing Directors diverted phone calls and fielding the query to the correct department Liaising with clients professionally and competently – both verbally and through written communication
Monitoring the Managing Director’s e-mails in his absence
Preparing correspondence on behalf of the Managing Director
Managing the Managing Director’s diary and assisting with his time management
Assisting with the planning and organising of events – in conjunction with the Marketing Department
Drawing up of agendas and taking minutes during meetings
Conducting research on behalf of the Managing Director into matters of interest to him
Organising travel arrangements, itineraries and planning of meetings
General assistance to all directors in matters which call for it – such as arrangements of meetings and dinner
Project Management
Managing four other PA Subordinates
Period
February 2007 – May 2007 (4 Months Contract)
Organisation
Department of Land Affairs
Position
Senior Secretary to the Chief Director
Responsibilities
Maintaining the Chief Director’s day to day diary and assisting with arrangements of meetings and appointments
Providing effective secretarial support services to the Chief Director
Managing correspondence including e-mails
Liaising with the agencies in organising travel and accommodation for the Chief Director
Receiving and distribute documents. Capture and control incoming and outgoing documents
Screening phone calls and handling enquiries
Assisting to prepare agenda for meetings and take minutes
Preparing refreshments for the office of Chief Director
Receiving guests and accompany them
Drafting acknowledgements letters for the Provincial Manager’s consideration and signature
Liaising with the Department’s officials on matters relating to the Chief Director
Overseeing logistics matters e.g accounts, contracts and petty cash
Ordering of stationary
Maintaining electronics and hard copy files
Operating and ensuring that office equipment, e.g. fax machines and photocopier are in good working order
Recording the engagements of the Chief Director
Compiling realistic schedule of appointments
SKILLS AND COMPETENCIES
Computer skills
MSOffice (MsWord, Excel, PowerPoint) -
advanced level
Internet
REFERENCE
1.Mrs Boitumelo Kitchin
Practice Manager - DR Kitchin Incorporated
2.Mr Edgeworth Mokhetle
Director - Mokhetle Incorporated
3.Mr Justice Baloyi
Manager: Air Traffic and Navigation Services
4.Mr Gari Dombo
Managing Director - Alexander Forbes Insurance Company
5.Mr Vusi Mahlangu
Director- Department of Land Affairs
Contact this candidate