Administrative Professional

Laura Dobre

Email: ac8094@r.postjobfree.com

Cell: 403-***-****

LinkedIn: https://www.linkedin.com/in/lauradobre/

PROFILE

An administrative professional with excellent customer service skills and proven ability to master and integrate all aspects of business operations.

Comfortable working in fast-paced, high-pressured positions, capable of prioritizing, meeting deadlines and maintaining high quality standards.

EDUCATION

Spiru Haret University- Bucharest, Romania 1997-2001

Bachelors in Arts (Philology- Foreign Languages- French and Italian)

PROFESSIONAL EXPERIENCE

TELUS Mobility- Customer Service Excellence Dec 9, 2013- Mar 29, 2019

Administrative Assistant II

Responsibilities:

• Screened and responded to incoming correspondence.

• Prepared reports, schedules, minutes, spreadsheets, presentations.

• Managed and prioritized calendar scheduling.

• Coordinated travel arrangements.

• Coordinated meetings with internal and external people, including arranging any hospitality requirements, setting up and coordinate video and audio conferences

• Event planning including coordinating departmental meetings, other various projects, agendas, ensuring that all necessary equipment is available.

• Ensured that documents and presentation materials are prepared. Carried out specific projects and independently research, prioritized and followed up.

• Coordinated stationery ordering, fulfilled access, materials and equipment requests using TELUS specific systems.

• Budget reporting & tracking on a monthly basis.

• Time entry and maintenance of vacation schedule

• Expense report submission and administration in a timely and accurate manner while complying with our company policies on employee expenses.

• Celebrations, Town Halls, Workshops and Team Building events coordination (meals, prizes, invites)

• Proven record of successfully onboarding and training 3 Regional Administrative Assistants

• Assisting in additional duties as required.

TELUS Future Friendly Homes Jan 16, 2012- Dec 6, 2013

Loyalty & Retention Representative

Responsibilities:

• Provided customer service related to the loyalty and retention of clients through special campaigns and offering balanced solutions related to products, services or options in accordance with procedures, standards and practices

• Pro-actively contacted our residential subscribers in an effort to reinforce customer

value and loyalty and ensure customer needs are being met.

• Ensured that issues are addressed at the first point of contact whenever possible

and that the solution is tailored to accommodate the client's needs.

Brite Signs- Calgary, Alberta Oct 6, 2008 – Nov 1, 2011

Office Administrator

Responsibilities:

• Administered the strategic management and operational oversight in order to provide streamlined operations, reduced operating costs, and greater profitability.

• Interacted with clients to develop and maintain advertising strategies, product/event awareness, and product delivery while maintaining a professional, calm and courteous attitude.

• Established standardized procedures to ensure exceptional and consistent standards of document requirements for operations.

• Developed and maintained positive relationships with visitors, site personnel and suppliers.

KNOWLEDGE, SKILLS & PERSONAL ATTRIBUTES

• Administrative skills including computer skills in Word, Excel, PowerPoint, SAP, SharePoint, Google Suite.

• Languages (both spoken and written): English, French, Italian & Romanian (native language).

• Strong initiative, a “can do” attitude, ability to use discretion and to work well with others.

• Willingness to work in a role that requires high degree of flexibility in terms of rapidly changing priorities.

• High attention to detail.

• Excellent organizational skills with the ability to manage a number of varied tasks and responsibilities simultaneously.

• Excellent written and verbal communication skills demonstrated by the ability to work with people of diverse backgrounds.

• Able to work independently as well as a team environment

• Willingness to accept feedback and learn from it.

• Ability to handle confidential material and treat accordingly.

• Strong work ethic, willingness to grow and help others grow.

• Exceptionally mindful of integrity with strong adherence to corporate policies and procedures.

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