Customer Care Social Media

REGINALD-UGOH CHRISTABEL UCHECHI (NEE OBI)

ADDRESS: **/** ******* ******, *****, LAGOS STATE

PHONE NO(S): +234 (0-803*******, +234 (0-818******* E-MAIL: **********.****@*****.***. SKYPE: CHRISTABEL REGINALD-UGOH NATIONALITY: NIGERIAN STATE OF ORIGIN: IMO STATE

GENDER: FEMALE MARITAL STATUS: MARRIED

CAREER OBJECTIVE

To deliver skillful, superior and diligent service in a dynamic result oriented establishment that provides opportunity for professional career growth and self- development that is aimed at realizing organizational set objectives. PERSONAL PROFILE

Communication

Excellent interpersonal skill including ability to maintain effective relationships with partners and stakeholders; excellent communication and writing skills and good command of English Language.

Teamwork

Constructive in working with team members from diverse backgrounds, nationalities and cultures, creating an environment where diversity is valued and respected. Leadership

Capable of building partnerships, bringing stakeholders and beneficiaries to a common ground in pursuing the objectives any task/project. High level of determination and ability to carry out appointed tasks to the satisfaction of the organization; efficient, self- motivated, organized and proactive.

EDUCATION/QUALIFICATIONS

• 2006-2010 Federal University of Technology Owerri, Imo State. B.Tech Geology (Second Class Lower Division)

• 2009 Oak Computer Limited

Microsoft Office Suite

• 2003-2006 Federal Polytechnic Ado-Ekiti, Ekiti State. OND, Mineral Resources Engineering (Upper Credit)

• 1998-2001 Omole Grammar School Omole Estate Ikeja, Lagos State. Senior Secondary School Leaving Certificate

• 1991-1995 Carol Nursery & Primary School, Ikeja, Lagos State. First School Leaving Certificate

WORK EXPERIENCE

Nov. 2017-Present Matt O’ Bell Ltd

73 Allen Avenue, Ikeja, Lagos

Position OdooERP Functional Consultant/Project Management Assistant Duties include:

Interfacing between the project teams and the Clients.

Responsible for the overall successful initiation, planning, design, execution, monitoring, controlling and closure of project.

Managing risks throughout the lifetime of a project.

Applying change control processes where required

Reporting through agreed lines on project progress through reports and end-stage assessments

Design websites for Clients using Odoo platform

Assist Clients sign up on our SAAS platforms

Implementation of OdooERP for Clients

Conduct and supervise OdooERP training for Clients

Onboarding new staffs via internal trainings

Mar. 2017-Nov. 2017 Matt O’ Bell Ltd

73 Allen Avenue, Ikeja, Lagos

Position Digital Marketing Executive/Customer Care Personnel/Odoo Implementation Assistant

Duties Include:

Creating engaging and monitoring social media strategies and executing plans that cultivated audiences, increased web presence and enhanced brand awareness

Visit Clients for OdooERP Marketing and Implementation.

Get in touch with leads via emails and phone calls to introduce and market our brand

Follow up on opportunities realized from marketing

Visit Clients for DEMO presentations and follow up negotiations

Prepare OdooERP proposals and send to prospective Clients

Invite OdooERP resellers for meetings/trainings

Organise reseller’s meeting for the company

Work closely with various internal teams (developers, functional consultants, etc.) and the Managing Director for better performance

Receive calls from Clients and relate complaints/information to the appropriate department

Feb. 2015-Jan.2017 John Fakado & Co. (Barristers & Solicitors) 474 Trans Amadi Road, 2nd

Floor, T/Amadi Ind. L/out, PHC, Rivers

State

Position P.A to the Principal Counsel/Conf. Secretary/Admin. Officer Duties Include:

Preparing court and other official documents

keeping track of the firm's engagements/appointments

Organising travel and preparing the itinerary

General documentation of Client documents and records

Filing cases in courts and also serving court processes.

Sending letters to respective clients with adequate follow-up when necessary

Reminding lawyers of upcoming matters and their respective slated courts

Handling mails, invoicing and data storage

Taking care of lawyers’ welfare and disbursing money to them accordingly

Sourcing and ordering stationery and office equipment

Jun. 2013-Jan 2015 International Magazine Subscription Limited 15 Ohaeto Street, D/Line, Port Harcourt, Rivers State Position Confidential Secretary/Administrative Personnel Duties Include:

Preparing correspondence on the M.D's behalf

Taking minutes of meetings, keeping records, handling mails, invoicing and data storage

Ordering and maintaining stationery, magazines, journals and books

Liaising with fellow colleagues to dispatch our supplies to clients and also to meet our respective targets

Customer Care Services

Handling the petty cash accounts

Marketing functions

Making sure that the clients are given adequate satisfaction in order to achieve success

Mar. 2011-Mar.2013 P.P Building Component Limited Suite 97, Befs Plaza, Utako-Abuja, FCT.

Position Marketing Personnel (Marketing Department) Nov. 2011-Oct. 2012 Nasarawa Agricultural Development Programme NADP Complex Tudun Gada/Agyragu Road, Lafia, Nasarawa State Position National Youth Service Corps (Data Processing Officer) Duties Include:

Preparing of official documents for the organization

Preparing of quarterly and monthly reports, review meetings, bank reconciliation documents using Microsoft office applications.

Receiving and sending of emails to respective clients.

Assisting the entire ICT department to achieve efficiency

June 2009-Nov. 2009 Lagos State Material Testing Laboratory PWC Complex, Ojodu-Berger, Lagos State

Position Industrial Trainee (Soil Laboratory Department) Duties Include:

Various field and laboratory tests on soils including compaction test, atterberge test, grain size analysis, abrasion test, impact value test, CBR.

Concrete test e.g. compressive strength etc.

Steel tensile strength test.

Preparing of reports for clients

SKILLS/COMPETENCIES

Proven ability to carry out tasks within deadline.

Excellent drafting skills and ability to produce reports and papers on technical and strategic issues.

Ability to organize events (trainings, workshops, travels etc)

Good IT skills, ERP systems.

Ability to work in an international or multicultural environment.

Good team orientation.

Proficient in the use of Microsoft office tools

COMMUNITY SERVICE DURING NYSC

Undertook with fellow corp members in the development and construction of a

“Directional Chart” for the company.

PROJECTS EXECUTED/ONGOING

Coordinated and supervised OdooSME (OdooERP SAAS platform) Reseller training

Team lead in the implementation of OdooERP for SO&C, Lagos

Team lead in the implementation of OdooERP for Advanced Concrete Technology, Nigeria and its affiliate company

Team lead in the implementation of OdooERP for Layer 3 (ongoing)

Part of the team in the ongoing OdooERP implementation Interswitch clients PROFESSIONAL CERTIFICATIONS

• 2018 Project Management Certification (In view)

• 2012 Joint Professional Training & Support International (JPTS) Onshore, Offshore Contractors/Employee

Quality Health, Safety & Environment (QHSE Supervision)

• 2012 Joint Professional Training & Support International (JPTS) Onshore, Offshore Health, Safety & Environment

(HSE Competence Development Course)

INTERESTS

Listening to music, singing and reading

REFEREES

Barr. John Fakado (Principal Counsel)

John Fakado & Co. (Barristers & Solicitors)

474 Trans Amadi Road, 2nd

Floor, T/Amadi Ind. L/out,

Port Harcourt. **********@*****.***. 080********

Mr. Lukman Yussuf (Lead Functional Consultant)

Functional Department

Matt O’ Bell Ltd

73 Allen Avenue, Ikeja, Lagos State

***********@*****.***. 080********

Engr. Godson Osueke (Senior Lecturer)

Mechanical Engineering Department

Federal University of Technology, Owerri (FUTO), Imo State **********@*****.***. 080********

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