DAISYMAE A. GONZALES

052*******

ac808e@r.postjobfree.com

Dubai Investment Park 1

Habtoor Grand Resort and Spa Hotel Accommodation

Applying for any position fitted for my qualification.

OBJECTIVE:

Seeking for a challenging and rewarding career in Hotel and Restaurant Management Industry that will utilize my skills, competence, and knowledge in the Hospitality Business. A job which will give me satisfaction and convenient professional growth.

PERSONAL INFORMATION:

Age: 34 yrs. old

Nationality: Filipino

Height: 5”2”

Weight: 75 kg

Civil Status: Married

Passport No: P7268634A

EDUCATIONAL BACKGROUND:

Bachelor of Science in Hotel and Restaurant Management

North Negros College

CORE QUALIFICATIONS:

Excellent communication skills.

Flexible and efficient to work in front line position and in varying shifts.

Diligent and willing to undergo training.

Proactive, passionate, and forward thinker.

Team player with excellent guest service skills.

Basic knowledge in OPERA & MICROS, Hotel Management Computer System.

WORK EXPERIENCE:

ROOMSERVICE ORDER TAKER

Grand Habtoor Hotel Resort and Spa

Marriott Autograph Collection

October 25, 2016 until present

IRD Order Taker Duties and Responsibilities:

Responsible for answering all telephone calls and prioritizing the said calls.

Should have very good telephone etiquettes.

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.

Should be able to provide recommendations and suggestions to guests upon request.

Display excellent conversation skills and selling techniques at all times.

Pay attention to guest orders, and know the menu thoroughly.

Write down all information’s clearly. Highlight special requests.

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.

Report positive and constructive guest feedback to the manager.

Promptly handle guest queries, complaints and all issues in a professional manner.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Ensure proper handover is given to the next shift and also to the IRD manager.

CASHIER IRD (INROOM DINING)

Grand Habtoor Hotel Resort and Spa

Marriott Autograph Collection

October 25, 2016 until present

Handling all the cash transaction of an organization or outlet.

Receive payment by cash, cheques, and credit card.

Checking daily cash accounts.

Providing training and assistance to new joined cashier.

Maintaining monthly, weekly and daily report of transactions.

SALES CREW

MANOLETTE BAKESHOP, GOLDSPELT COMPANY

October 2008 to June 2010

CADIZ CITY NEGROS OCCIDENTAL, PHILIPPINES

Key Responsibilities:

Ensure high levels of customer satisfaction trough excellent sales service.

Assess customers’ needs and provide assistance and information on product features.

Welcome customers to the stores and answer their queries.

Follow and achieve departments sales goals on monthly, quarterly and yearly basis.

FRONT DESK

BC PENSHION HOUSE, CORP.

Villena St. Cadiz City, Negros Occidental

(May 2014-May 2016)

Front Desk Duties and Responsibilities:

Welcomes visitors by greeting them, in person or on the telephone.

Answering or referring inquiries.

Directs visitors by maintaining employee and department directories.

Giving instructions.

Maintains security by following procedures.

Monitoring logbook.

Issuing visitor badges.

PUBLIC OFFICIAL

CADIZ CITY NEGROS OCCIDENTAL, PHILIPPINES

1998-2015

Key Responsibilities:

Maintenance of Law and Order.

Protection of lives and properties.

Promote Democracy and Social Justice.

Provision of Social Welfare Services.

Promotion of Economic Development.

Protection of Human Rights.

Maintenance of External Relations.

TRAININGS:

Practicumer

FOOD AND BEVERAGE

La Carmella de Boracay, Station2,

Balabag, Boracay Island, White Beach Path Boracay

800 Hours February 2014 - April 2014

Practicumer

FRONT DESK and HOUSEKEEPING

Northland Resort Hotel

200 Hours January 2013 – March 2013

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

CHARACTER REFERENCE

Available upon request.

Contact this candidate