Manager Front Desk
Resume:
DAISYMAE A. GONZALES
***********************@*****.***
Dubai Investment Park 1
Habtoor Grand Resort and Spa Hotel Accommodation
Applying for any position fitted for my qualification.
OBJECTIVE:
Seeking for a challenging and rewarding career in Hotel and Restaurant Management Industry that will utilize my skills, competence, and knowledge in the Hospitality Business. A job which will give me satisfaction and convenient professional growth.
PERSONAL INFORMATION:
Age: 34 yrs. old
Nationality: Filipino
Height: 5”2”
Weight: 75 kg
Civil Status: Married
Passport No: P7268634A
EDUCATIONAL BACKGROUND:
Bachelor of Science in Hotel and Restaurant Management
North Negros College
CORE QUALIFICATIONS:
Excellent communication skills.
Flexible and efficient to work in front line position and in varying shifts.
Diligent and willing to undergo training.
Proactive, passionate, and forward thinker.
Team player with excellent guest service skills.
Basic knowledge in OPERA & MICROS, Hotel Management Computer System.
WORK EXPERIENCE:
ROOMSERVICE ORDER TAKER
Grand Habtoor Hotel Resort and Spa
Marriott Autograph Collection
October 25, 2016 until present
IRD Order Taker Duties and Responsibilities:
Responsible for answering all telephone calls and prioritizing the said calls.
Should have very good telephone etiquettes.
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
Should be able to provide recommendations and suggestions to guests upon request.
Display excellent conversation skills and selling techniques at all times.
Pay attention to guest orders, and know the menu thoroughly.
Write down all information’s clearly. Highlight special requests.
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shift and also to the IRD manager.
CASHIER IRD (INROOM DINING)
Grand Habtoor Hotel Resort and Spa
Marriott Autograph Collection
October 25, 2016 until present
Handling all the cash transaction of an organization or outlet.
Receive payment by cash, cheques, and credit card.
Checking daily cash accounts.
Providing training and assistance to new joined cashier.
Maintaining monthly, weekly and daily report of transactions.
SALES CREW
MANOLETTE BAKESHOP, GOLDSPELT COMPANY
October 2008 to June 2010
CADIZ CITY NEGROS OCCIDENTAL, PHILIPPINES
Key Responsibilities:
Ensure high levels of customer satisfaction trough excellent sales service.
Assess customers’ needs and provide assistance and information on product features.
Welcome customers to the stores and answer their queries.
Follow and achieve departments sales goals on monthly, quarterly and yearly basis.
FRONT DESK
BC PENSHION HOUSE, CORP.
Villena St. Cadiz City, Negros Occidental
(May 2014-May 2016)
Front Desk Duties and Responsibilities:
Welcomes visitors by greeting them, in person or on the telephone.
Answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Giving instructions.
Maintains security by following procedures.
Monitoring logbook.
Issuing visitor badges.
PUBLIC OFFICIAL
CADIZ CITY NEGROS OCCIDENTAL, PHILIPPINES
1998-2015
Key Responsibilities:
Maintenance of Law and Order.
Protection of lives and properties.
Promote Democracy and Social Justice.
Provision of Social Welfare Services.
Promotion of Economic Development.
Protection of Human Rights.
Maintenance of External Relations.
TRAININGS:
Practicumer
FOOD AND BEVERAGE
La Carmella de Boracay, Station2,
Balabag, Boracay Island, White Beach Path Boracay
800 Hours February 2014 - April 2014
Practicumer
FRONT DESK and HOUSEKEEPING
Northland Resort Hotel
200 Hours January 2013 – March 2013
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
CHARACTER REFERENCE
Available upon request.
Contact this candidate