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Manager Customer Service

Location:
Makati, Metro Manila, Philippines
Posted:
April 08, 2019

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Resume:

**** ****** **.

South Cembo, Makati City

Philippines

ac8083@r.postjobfree.com

+63 (0-917-*******

Filipino Citizen

Objective

To obtain a position that will enable me to use my strong management and organizational skills, previous work experiences, educational background, ability to work well with people and to what I am very well qualified to do.

Work Experience

1team

Operations Manager

06 August 2018 – 31 January 2019

Oversees fleet management, dispatching, and repair and maintenance across all terminal nationwide

Ensures adequate parts supply for all terminal for normal wear and tear and fast moving parts to avoid delays on vehicle repair

Monitor terminal upkeep; ensure safety and cleanliness meets company standards

Ensure successful implementation of mandated systems and processes

Propose and implement system and process improvements to enhance overall efficiency and effectiveness

Coordinate with other departments to ensure that adequate training and technical support is provided

Plan and monitor inventory; ensure timely supply of parts and equipment

Work closely with internal and external entities in the planning, setup, and launch of new terminal

Develop rapport with terminal leaders and on-ground personnel

Investigate vehicle, personnel, and terminal issues as needed

Monitor location of vehicles using GPS.

Automotive Management Services

Operations Manager – Saudi Arabia

23 Mar 2017 – 25 January 2018

Oversees all administrative issues and mobile maintenance operations.

Fleet maintenance on armored and non-armored vehicles under the Ministry of Interior (MOI), a joint venture

Designs and implements effective systems to enhance the supply of parts to sites and customers

Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project Rover C. Cabrera

Directs Maintenance Supervisor in planning routes, scheduling of mobile maintenance team to be deployed on client's facilities all over Saudi Arabia

Monitor the whereabouts of MMT using vehicle tracker system

(MyxTelematics)

Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.

Ensures a clean and orderly workshop to promote a safe working environment

Ensures that all Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.

Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.

Liaise with all the department managers at the site for any concerns and issues.

Handles visa application including monitoring as to the scheduled renewal

Handles flight for all vacationing staff including business trips

Anticipate computer and networking problems and implement preventive measures.

Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification

Performs technical assistance on hardware, software and local area network connectivity problems and components

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Exercise authority in the absence of Country Manager Automotive Management Services

Operations Manager – Liberia, Africa

7 June 2013 – 22 Mar 2017

Manages day-to-day operations in the Service Center.

Manages vehicle service contracts for Scheduled & Non-scheduled for various customers like UN, Arcellor Mittal (one of the biggest steel & mining company in Liberia), LGU and private individuals

Designs and implements effective systems to enhance the supply of parts to sites and customers

Handles Sales Department on Scania Truck and Grupel GENSET sales

Handles installation and configuration of Tracking Device (MyxTelematics) for all Grupel GENSET

Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project

Conducts customer satisfaction survey to various customers to ensure quality and growth goals are achieved in line with commitment for continuous improvement

Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.

Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.

Ensures a clean and orderly workshop to promote a safe working environment

Ensures that all Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.

Liaise with all the department managers at the site for any concerns and issues.

Handles Airport Visa application for newly hired employees

Handles application for Work Permit and Residence Visa including monitoring as to the scheduled renewal

Handles flight for all vacationing staff including business trips

Acts as relief for Service Advisors, Parts and Deputy Parts Manager, Logistics Controller, Admin Manager and QC Manager and is therefore responsible to all tasks and responsibilities normally associated with these positions.

Anticipate computer and networking problems and implement preventive measures

Performs technical assistance on hardware, software and local area network connectivity problems and components

Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Exercise authority in the absence of General Manager Automotive Management Services

Operations Manager – Afghanistan

01 Mar 2008 – 29 Feb 2012

Manages day-to-day operations in the Service Center.

Manages vehicle service contracts for Scheduled, Non-scheduled and Comprehensive to more than 3,000 vehicles for various customers like US Army, NATO Forces, Afghan National Army & Police, Foreign Embassies, NGO & LGU

Designs and implements effective systems to enhance the supply of parts to sites and customers

Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project

Directs logistics in planning routes, scheduling deliveries and tracking materials or products and oversees the maintenance and repair of equipment and vehicles used in transportation duties.

Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.

Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.

Ensures a clean and orderly workshop to promote a safe working environment

Ensures that all Service, Admin, Parts, IT and QC Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.

Liaise with all the department managers at the site for any concerns and issues.

Approves request letter for visa and working permit of all International Staff and monitors expiry date.

Handles flight for all vacationing staff including business trips

Acts as relief for Service Advisors, Parts and Deputy Parts Manager, Logistics Controller, Admin Manager and QC Manager and is therefore responsible to all task and responsibilities associated with these positions.

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Anticipate computer and networking problems and implement preventive measures

Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification

Exercise authority in the absence of General Manager Ceramic Plaza Inc.–(Makati City, Philippines)

MIS Officer II

17 July 2002 – 26 Feb 2008

Ensuring that adequate security is in place to protect systems from viruses or hackers and implementing appropriate user security policies.

Ensuring that technical infrastructure projects and new software roll outs are completed on time and in the most efficient manner.

Performs checking of physical status IT related equipment (preventive maintenance) in Windows network environment including server and workstation.

Responsible for the efficiency of the Support Department and the Technicians working within it.

Responsible in checking installed software in Windows network environment.

Responsible for technical assistance on hardware, software and local area network connectivity problems, and component configuration.

Responsible in upgrading of software and hardware components as necessary.

Responsible in computer hardware and software inventory. Accounting Functions:

Responsible for sales monitoring of all branches

Responsible in checking daily cash report, sales invoice, deposit slips, provisional receipts and official receipts submitted by the branches

Responsible in coordinating with store officers and cashiers for discrepancies in the sales report and deposit

Conducts training to the store cashiers if needed Innodata Philippines, Inc. (Makati City, Philippines) Final Processing Personnel/Computer Operator

12 Jan 2001 - 08 Nov 2001

In-charge in formatting and editing of legal documents from our clients abroad.

Responsible in encoding as well as in proofreading of legal documents.

Troubleshoots basic computer errors both hardware and software side

Coordinates with Team Leader for any additional task. Accent Micro Products Inc.(Pasig City, Philippines) Technical Support Staff

07 Jun 1999 - 18 Aug 2000

Responsible in computer assembly, repairing/troubleshooting of defective computer hardware/software.

Responsible for the maintenance of all computer hardware/software within the company premises.

Performs network installation including cabling.

Communicate with customers for any computer issues and concerns.

Reports to the Technical Support Manager

Does fieldwork

Professional Skills

Fleet and Workshop Management

Administrative and Human Resources work/function

Contract management

Inventory management

QC Tools and Assets Management

Computers and PC Networking

Company systems - ORION, HELIOS (ERP Systems) & FASTRAX (Service, Parts, Workshop & Accounting System)

Travel Flight Bookings

Windows Operating System (Windows Server2003, Windows 7 & 10, Vista, Windows XP, Windows 98SE etc.); Proxy Server for Internet Service and Security

Word Processing (Word, Excel spreadsheets, PowerPoint etc.)

Network Equipments, Peripherals and Printers (VPNs, Routers, Cables, Proxy, Network Printers etc.)

Technical knowledge of various Electronic Parts Catalogues (EPC) - Toyota, Ford, GM, Mitsubishi, Mercedes Benz and Nissan; knowledgeable in updating EPC

Warehouse Logistics and Facilities Management

Educational Background

College of the Immaculate Conception

Philippines

SY 1995 - 1999

Course: Bachelor of Science in Computer Science

Pio Del Pilar Educational Institution

Makati City, Philippines

SY 1995 - 1999

South CemboElementary School

Makati City, Philippines

SY 1985 – 1991

Training & Seminar

Network Administration in Windows NT 4.0

Meralco Foundation Institute

September 11- 28, 2000

Pasig City, Philippines

Leadership Training

Ceramic Plaza Incorporated

October 19 – 21, 2003

Makati City, Philippines

Software Piracy

Business Software Alliance, Glorietta Mall

June 20 – 21, 2006

Makati City, Philippines

Personal Data

Date of Birth : 14 May 1978

Place of Birth : Isabela, Basilan

Civil Status : Married

Nationality : Filipino

Gender : Male

Religion : Roman Catholic

Language Spoken : Filipino and English

Character Reference

Available upon request



Contact this candidate