Manager Customer Service
Resume:
South Cembo, Makati City
Philippines
*********@*****.***
+63 (0-917-*******
Filipino Citizen
Objective
To obtain a position that will enable me to use my strong management and organizational skills, previous work experiences, educational background, ability to work well with people and to what I am very well qualified to do.
Work Experience
1team
Operations Manager
06 August 2018 – 31 January 2019
Oversees fleet management, dispatching, and repair and maintenance across all terminal nationwide
Ensures adequate parts supply for all terminal for normal wear and tear and fast moving parts to avoid delays on vehicle repair
Monitor terminal upkeep; ensure safety and cleanliness meets company standards
Ensure successful implementation of mandated systems and processes
Propose and implement system and process improvements to enhance overall efficiency and effectiveness
Coordinate with other departments to ensure that adequate training and technical support is provided
Plan and monitor inventory; ensure timely supply of parts and equipment
Work closely with internal and external entities in the planning, setup, and launch of new terminal
Develop rapport with terminal leaders and on-ground personnel
Investigate vehicle, personnel, and terminal issues as needed
Monitor location of vehicles using GPS.
Automotive Management Services
Operations Manager – Saudi Arabia
23 Mar 2017 – 25 January 2018
Oversees all administrative issues and mobile maintenance operations.
Fleet maintenance on armored and non-armored vehicles under the Ministry of Interior (MOI), a joint venture
Designs and implements effective systems to enhance the supply of parts to sites and customers
Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project Rover C. Cabrera
Directs Maintenance Supervisor in planning routes, scheduling of mobile maintenance team to be deployed on client's facilities all over Saudi Arabia
Monitor the whereabouts of MMT using vehicle tracker system
(MyxTelematics)
Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.
Ensures a clean and orderly workshop to promote a safe working environment
Ensures that all Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.
Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.
Liaise with all the department managers at the site for any concerns and issues.
Handles visa application including monitoring as to the scheduled renewal
Handles flight for all vacationing staff including business trips
Anticipate computer and networking problems and implement preventive measures.
Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification
Performs technical assistance on hardware, software and local area network connectivity problems and components
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Exercise authority in the absence of Country Manager Automotive Management Services
Operations Manager – Liberia, Africa
7 June 2013 – 22 Mar 2017
Manages day-to-day operations in the Service Center.
Manages vehicle service contracts for Scheduled & Non-scheduled for various customers like UN, Arcellor Mittal (one of the biggest steel & mining company in Liberia), LGU and private individuals
Designs and implements effective systems to enhance the supply of parts to sites and customers
Handles Sales Department on Scania Truck and Grupel GENSET sales
Handles installation and configuration of Tracking Device (MyxTelematics) for all Grupel GENSET
Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project
Conducts customer satisfaction survey to various customers to ensure quality and growth goals are achieved in line with commitment for continuous improvement
Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.
Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.
Ensures a clean and orderly workshop to promote a safe working environment
Ensures that all Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.
Liaise with all the department managers at the site for any concerns and issues.
Handles Airport Visa application for newly hired employees
Handles application for Work Permit and Residence Visa including monitoring as to the scheduled renewal
Handles flight for all vacationing staff including business trips
Acts as relief for Service Advisors, Parts and Deputy Parts Manager, Logistics Controller, Admin Manager and QC Manager and is therefore responsible to all tasks and responsibilities normally associated with these positions.
Anticipate computer and networking problems and implement preventive measures
Performs technical assistance on hardware, software and local area network connectivity problems and components
Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Exercise authority in the absence of General Manager Automotive Management Services
Operations Manager – Afghanistan
01 Mar 2008 – 29 Feb 2012
Manages day-to-day operations in the Service Center.
Manages vehicle service contracts for Scheduled, Non-scheduled and Comprehensive to more than 3,000 vehicles for various customers like US Army, NATO Forces, Afghan National Army & Police, Foreign Embassies, NGO & LGU
Designs and implements effective systems to enhance the supply of parts to sites and customers
Directs shipping and receiving efforts to ensure the adequate and timely supply of parts and materials throughout the project
Directs logistics in planning routes, scheduling deliveries and tracking materials or products and oversees the maintenance and repair of equipment and vehicles used in transportation duties.
Ensures the successful implementation of a Quality Control Program to ensure adherence to the following plans and associated SOPs: HEALTH AND SAFETY, HAZMAT CONTROL, QUALITY CONTROL and TRAINING.
Ensures the accurate record of the site’s parts, tools and IT inventory on company systems, such as, but not limited to Orion, TAMS, HRAS etc.
Ensures a clean and orderly workshop to promote a safe working environment
Ensures that all Service, Admin, Parts, IT and QC Departments have adequate technical support and training to help achieve outstanding customer service and operational excellence.
Liaise with all the department managers at the site for any concerns and issues.
Approves request letter for visa and working permit of all International Staff and monitors expiry date.
Handles flight for all vacationing staff including business trips
Acts as relief for Service Advisors, Parts and Deputy Parts Manager, Logistics Controller, Admin Manager and QC Manager and is therefore responsible to all task and responsibilities associated with these positions.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Anticipate computer and networking problems and implement preventive measures
Coordinates with IT Team in Dubai Head Office for system issues and concern, logging into Help Desk for rectification
Exercise authority in the absence of General Manager Ceramic Plaza Inc.–(Makati City, Philippines)
MIS Officer II
17 July 2002 – 26 Feb 2008
Ensuring that adequate security is in place to protect systems from viruses or hackers and implementing appropriate user security policies.
Ensuring that technical infrastructure projects and new software roll outs are completed on time and in the most efficient manner.
Performs checking of physical status IT related equipment (preventive maintenance) in Windows network environment including server and workstation.
Responsible for the efficiency of the Support Department and the Technicians working within it.
Responsible in checking installed software in Windows network environment.
Responsible for technical assistance on hardware, software and local area network connectivity problems, and component configuration.
Responsible in upgrading of software and hardware components as necessary.
Responsible in computer hardware and software inventory. Accounting Functions:
Responsible for sales monitoring of all branches
Responsible in checking daily cash report, sales invoice, deposit slips, provisional receipts and official receipts submitted by the branches
Responsible in coordinating with store officers and cashiers for discrepancies in the sales report and deposit
Conducts training to the store cashiers if needed Innodata Philippines, Inc. (Makati City, Philippines) Final Processing Personnel/Computer Operator
12 Jan 2001 - 08 Nov 2001
In-charge in formatting and editing of legal documents from our clients abroad.
Responsible in encoding as well as in proofreading of legal documents.
Troubleshoots basic computer errors both hardware and software side
Coordinates with Team Leader for any additional task. Accent Micro Products Inc.(Pasig City, Philippines) Technical Support Staff
07 Jun 1999 - 18 Aug 2000
Responsible in computer assembly, repairing/troubleshooting of defective computer hardware/software.
Responsible for the maintenance of all computer hardware/software within the company premises.
Performs network installation including cabling.
Communicate with customers for any computer issues and concerns.
Reports to the Technical Support Manager
Does fieldwork
Professional Skills
Fleet and Workshop Management
Administrative and Human Resources work/function
Contract management
Inventory management
QC Tools and Assets Management
Computers and PC Networking
Company systems - ORION, HELIOS (ERP Systems) & FASTRAX (Service, Parts, Workshop & Accounting System)
Travel Flight Bookings
Windows Operating System (Windows Server2003, Windows 7 & 10, Vista, Windows XP, Windows 98SE etc.); Proxy Server for Internet Service and Security
Word Processing (Word, Excel spreadsheets, PowerPoint etc.)
Network Equipments, Peripherals and Printers (VPNs, Routers, Cables, Proxy, Network Printers etc.)
Technical knowledge of various Electronic Parts Catalogues (EPC) - Toyota, Ford, GM, Mitsubishi, Mercedes Benz and Nissan; knowledgeable in updating EPC
Warehouse Logistics and Facilities Management
Educational Background
College of the Immaculate Conception
Philippines
SY 1995 - 1999
Course: Bachelor of Science in Computer Science
Pio Del Pilar Educational Institution
Makati City, Philippines
SY 1995 - 1999
South CemboElementary School
Makati City, Philippines
SY 1985 – 1991
Training & Seminar
Network Administration in Windows NT 4.0
Meralco Foundation Institute
September 11- 28, 2000
Pasig City, Philippines
Leadership Training
Ceramic Plaza Incorporated
October 19 – 21, 2003
Makati City, Philippines
Software Piracy
Business Software Alliance, Glorietta Mall
June 20 – 21, 2006
Makati City, Philippines
Personal Data
Date of Birth : 14 May 1978
Place of Birth : Isabela, Basilan
Civil Status : Married
Nationality : Filipino
Gender : Male
Religion : Roman Catholic
Language Spoken : Filipino and English
Character Reference
Available upon request
Contact this candidate