Manager Store

Mamta Chakma

Mobile: 91-998*******, 798-***-****

Email Id : ************@*****.**.**

Seeking Managerial assignments in Spa & salon Operations with a growth-oriented organization in the Beauty Industry.

PROFESSIONAL SYNOPSIS

A dynamic & energetic professional with over 9 years of rich total work and 7years of experience in salon & spa Operations, Guest / Client Servicing across the Hospitality / Hotel Industry.

Presently associated with Truefitt and Hill Chandigarh ( oldest Barber Shop in the World) as a Store Manager.

Deft at handling day-to-day Spa and salon activities in co-ordination with internal / external departments for smooth operations.

Committed to a visionary, hands-on, innovative, results & guest-oriented approach.

Excellent convincing skills, interpersonal, communication, team building & management skills with extensive experience in recruitment, training & development of the workforce.

WORK EXPERIENCE

Tenure Company Name Designation

Nov 2015 – Dec 2017 Headmaster Salon Pvt ltd . HOD ( Spa & Beauty)

Feb2013 – Sept 2015 Pride KC Hotel & Spa Spa & Salon Manager

Jan 2011 – Feb 2013 Headmaster Salon Pvt. Ltd. Beauty Manager

May 2009– Oct 2011 Cleopatra Day Spa & Salon Saloon Manager

March 2008 - April 2009 India Habitat Center, New Delhi Guest Relation Executive

Feb 2007 – Feb 2008 V.E.T.A Vasundhara, UP Senior Counselor

CORE COMPETENCIES

Spa Operations

Handling Spa operations and following-up on the Spa bookings, payments and queries for ensuring smooth operations.

Preparing progress / performance reports and ensuring timely submission to the management.

Guest Relationship Management

Ensuring high quality services, resulting in optimum resource utilization for maximum Service quality.

Organizing sales promotion activities to build-up strong Customer Relationship with the existing clients & introduce them to prospective customer to tap/ explore greater market/ business volumes.

Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource utilization.

Strategizing policies & procedures in the operating systems to achieve greater Customer Service.

People Management / Training

Handling operational functions like pre-shifts staff briefings, creating duty roster, shift management.

Imparting appropriate training on Service Excellence and Teamwork to Spa and support service staff so as to attain Service Excellence & teamwork.

Conducting regular training programs for existing staff in the areas of “WOW” Guest Service and Operations also Identifying backups within the team.

QUALIFICATIONS

2010 -2013 Graduation in BA Program from Himachal University.

2006 – 2008 Diploma in Airlines, Hospitality and Travel Management from Frankfinn, Noida

INDUSTRIAL TRAINING

Worked as a Front Executive in Old Hospitality Pvt. Ltd, New Delhi.

PERSONAL DETAILS

Date of Birth : 23rd June 1987

Marital Status : Single :

Language Known : English, Hindi, Assamese

Mailing Address : #3162 Sec- 44 D,

Chandigarh

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