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Manager Management

Reynoldsburg, Ohio, United States
April 07, 2019

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Founders Ct. Gahanna Ohio 43230: Phone: 614-***-****: Email:


Doctorate in Health Administration and Leadership

Master’s in Business Administration

Bachelors in Industrial Engineering and Management


Informatics/Information Technology

IMPAC Business Process Certification

Six Sigma


HIPAA Certified


I have several years of experience in results-oriented Project Coordination / Operations / Compliance / RAC Audit Control / Ethics & Confidentiality / Process and Organizational Change Management with proven experience in reporting, quality auditing, research, data Analytics & analysis and process improvement.


In-depth knowledge of Non-Government and Government Sponsored Enterprises, compliance, regulatory stress testing.

I monitored companywide compliance with SEC and Federal Reserve Board regulations

Improved the establishment's efficiency by contributing to the training guides and user manual as well as assist to build its knowledge reference base

I expanded the use of the intranet sites for our remote locations in a manner that standardized compliance processes and management of key regulations

With the company’s assets in several million, and working with about 500 clients, I helped in the last quarter audit to identify potential areas of vulnerability and gaps in compliance issues, I designed a Break severity chart that is adopted firm-wide and currently used to rate our third-party vendors as well as a designed a brake management process

I also wrote a lot of reports and edited the Best Practices Procedures as well as assured accuracy and security of client’s document and information; to ensure they are consistent with SEC and federal regulations.

I worked relentlessly with managers on all Line of Businesses across the firm to focus on due diligence and facilitated continual education and training as relationship were built across the board, and met the goal of fostering great communication and teamwork for efficiency.

With my solid background in application support to end-users, I did backup and Recovery for end-user data, managed logs, files and also implemented security policies at an organizational level with required governing stipulations and business modules.

I am Proficient in all critical security control, using Information Security Risk Frameworks laws

Experienced working on business intelligence and data warehousing related projects.

Proven track record of managing financial responsibility for budget/expense management

Experience performing Gap analysis As-Is/To-Be for large applications.

Adept knowledge of strategic planning, budgeting and forecasting.

Configuration/installation and general troubleshooting of hardware and software incidents and issues. Installations,

Experience within mortgage servicing, insurance industry supply chain management/quality management.


A Plus Health Care Services (Contract) 07/2012 to Present

Compliance/Program Manager

Provided leadership in a multi-faceted health care systems coordination, analyzing and management.

Designed a proactive risk management vision and direction.

Organized, directed and ensured the compliance of all plan managed care programs with all applicable State and Federal Regulatory bodies including Medicare/Medicaid Conditions of Participation.

Established and coordinated organization, HIPAA and compliance education and policy requirements.

Oversaw the effectiveness and compliance of delegated entities.

Developed communications and Organizational Change Management (OCM) strategy for stakeholder engagement.

Assisted with Provider contracting and education as related to Privacy and Compliance requirements.

Provided healthcare-related research and complex report documentation.

Used PROSCI's organizational change management methodology.

Ensured full compliance with federal, state and local government agencies funding guidelines.

Experienced in eligibility policy of HHS program as well as Providers and value-based contracting.

Knowledge of Medicaid/Medicaid Billing regulations and compliance requirements.

Authored professional correspondences to stakeholders, customers and vendors.

Experienced with reviewing and analyzing fee schedules as well as pricing and reimbursement methods.

Auditing experience that included Root Cause Analysis in healthcare service delivery.

Designed and delivered a series of training classes in healthcare quality service delivery related procedures.

Liaised with various vendors in acquiring needed program enhancement tools such as Electronic Health Record (EHR), Diagnostic, and Safety equipment.

Advanced Access and Excel Experience (Pivot tables, V look-ups).

Performed MS Project, Waterfall and Agile SDLC Application development of project startup and completion.

Experienced in Rational Requirement Composure (RRC).

Experienced in Rational Team Concept (RTC) and Rational Quality Management (RQM).

Monitored and implemented code compliance for local, state and national agencies such as The Joint Commission (TJC) and others.

Experience with government entitlement programs such as Medicaid, SNAP/TANF.

Provided a Quality Assurance review on all RCA as well as trained internal staff on RCA process and procedures.

Reviewed insurance policies including but were not limited to HMO’s, Medicaid/Medicare eligibility.

Developed safety procedures that eliminated over 43% of job-related accidents and injuries.

Cut organization overhead cost through efficient staff scheduling.

JP Morgan Chase

Program Risk/ Change Management Analyst: 08/2009 to 06/2017

Responsible for the strategy, track and management of effective use of technology infrastructure in order to optimize delivery and cost. Also executed the day to day duties of their function as assigned and required in a manner that would define and drive MIS requirements to support and improve the business processes as supported. Other functions included assisting management in diverse roles of design and maintenance, development, testing, integration, operation and support of the company's infrastructure services; as well as creating and updating original documentation for Audit and training purposes.

I also worked as a member of a team and assisted with ongoing risk assessments, control identification, testing, and continuous monitoring activities related to the systems and applications such as documenting test results, reporting, and interacting with all levels of management.

Versed in emergent software solutions and easily collaborated with multiple teams to integrate enterprise components in a way that would secure data, assets as well as enforced the firms' strategies to align with work priorities in order to build and maintain high quality secured and efficient technology.

Responsible for departmental continuous improvement methods and process implementation of new products.

Designed an Organizational change management framework and methodology increasing awareness and minimizing resistance to technology and processed change.

Managed program management and change management activities in alignment with Chase change strategy, methods, tools and program plans.

Maintained internal responsibility to ensure that all facets of applications development were performed according to established policies and procedures.

I have extensive knowledge and understanding of AML/KYC laws and regulations.

Experienced in Teradata and Oracle database management with skills in SQL.

Performed MS Project and SDLC Application development of project startup and completion.

Managed multiple projects simultaneously and understood project priorities of Chase client expectations.

Experienced in Clarity PPM in support of agile business services.

Proficient in Waterfall and Agile methodologies in performing various project startup and completion.

Auditing experience that included Root Cause Analysis in Mortgage Banking.

Facilitated process and policy decisions in support of the Project schedule.

Goodland Incorporated, Reynoldsburg, Ohio `

Project Manager / Process and Business Analyst: 03/2006 to 08/2009

Responsible for identifying large scale opportunities centered on cost reduction and process improvement.

Successfully forged and fostered a vibrant and productive relationship with the various business leadership in defining, prioritizing and achieving strategic objectives for the company and ensured that projects delivered met the approved business requirements and deadlines.

Managed all work stream strategic communications and change management coordination.

Provided leadership in partnering with technology to build the requirement for scripting and communicate business needs.

Experienced in the analysis, documentation of business requirements functional and non-functional.

Experienced performing Gap analysis As-Is/To-Be for large applications.

Experienced in managing budgets, business and financial acumen.

Coordinated, collated and disseminated vital information and set business expectations; by defining roles and responsibilities for all assigned projects and project teams.

Ensured that the compliance of these projects and developmental activities remain within audit and risk guidelines, during projects and at the completion of projects.

Performed MS project startup and completion of projects, using Waterfall and Agile methodologies as needed.

USADC, Washington, DC

Risk Management Analyst and Project Coordination: 04/2000 to 03/2006

Risk Management: As a leader with a keen vision and foresight, designed a proactive risk management vision and direction for many international business liaisons for some United States business interest with some African countries organizations.

Analyzed and quantified all probable risk for both business interests, profiled the risk and designed a model to identify the risks and curtailed them in a structure that would maximize value for the companies involved.

Developed and generated business and marketing opportunities, sourced investors for new and rejuvenated projects, designed feasibility studies and economic analysis for projects in the export/import of goods and services.

Coordinated and closely collaborated with heads of government, senior leaders, site leaders, process owners, team members, and clients in direct follow-up to the results and data collected for the decision-making process.

Provided expert reviews on raw materials purchase and onward shipment to various international organizations.

Ensured a closed loop process of monitoring and feedback to warrant that root causes were addressed on time.

Performed economic modelling; used actuarial methods to perform statistical analysis report on trends for various international investors in construction, health and educational services.

Set target, clarified goals and design strategies to achieve these goals as well as facilitated agreements that preserved the interest of all parties.

Air Tab, Reynoldsburg, OH

Vice President Operations: 10/1996 to 04/2000

Operations Management: fared various units and departments; worked with many exempt and non-exempt staff across the board to implement the establishment’s strategies, effectively mentored and developed staffs to enhance growth and increase productivity; created a systemization that condensed cycle times in workflow, upgraded quality in daily unit operation as well as managed budgets to reduce and eliminate operational loses.

Developed a concise reporting system for proper communiqué to internal and external business partners.

Responsible for budgets and billings as well as the overall communication and engagements with various client sizes.

Worked with supervisors, sales teams, other relevant stakeholders, and originated ideas and implemented new marketing initiatives that utilized the full marketing mix, and increased the ROI.

Provided leadership in time-honoured establishment’s logistic, controlled inventory and promoted personal accountability for resources without compromising the quality of work but increased productivity and service levels.

Designed a comprehensive auditing program that minimizes or eliminate risk and maximize profit margin for the organization.


Microsoft Office applications, Excel, Access, Powerpoint, Publisher, Project, Visio, SharePoint, and Workspace.

Database pp, MS Office, Outlook, Server 2003/2008, Active Directory, group policies, networking, local area networking, WAN, remote access software, VPN, anti-virus and personal firewall technologies, routers.

Proficient in Oracle Database Administration encompassing creation and configuration of Database Effective in managing Databases i.e. create an admin user account, backup and recovery and manage backup set and image copies, recover database to a previous point in time, flashback technology to recover your database, detect block corruption, control database resource usage with the resource manager, review database log files for diagnostic purposes, various database advisors and views to monitor, configure the Oracle net service, describe stored procedures and functions, manage schema objects etc.

Adept knowledge in application support to end-users, Backup and Recovery for end-user data and files. Knowledge of Volume management tools like VERITAS (now Symantec).

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