DAWN HART

*** *. ***** ******, ******, KS ***** 816-***-**** ac8037@r.postjobfree.com

Bachelor of Science in Business Management Missouri Western State University, St. Joseph, MO (2006) Master of Science in Leadership Grand Canyon University, Phoenix, AZ (est. graduation 2019) PROFESSIONAL EXPERIENCE

ACRONOMY LEADERSHIP CONSULTING

Founder and Consultant November 2017-Current

Provide consulting services to businesses and leaders advising on:

Strategic planning

Leadership development

Standard Operating Procedures

Culture

Performance training

Developing first-time leaders

ULTA BEAUTY

Operations Supervisor September 2016-November 2017

Managed day-to-day Human Resource operations including forecasting, talent acquisition, onboarding, employee relations, performance management, and all outbound operations

Leader of 50+ employees, overseeing the processing of goods throughout Ulta’s Distribution Center

Provided support to employees in various HR-related topics such as FMLA, performance coaching up to and including termination, and various complaints that may arise

Implemented strategic objectives to support goals, budget, and customer service initiatives, resulting in a 9% increase performance rate KPI through contentious improvement plans

Provided career guidance through development training and performance tracking, including coaching and succession planning

Provided focused leadership specifically tailored to company culture via assessments and mentoring

Implemented effective cross-functional communication while acting as the change management leader

Held accountable for communication to department leaders, such as changes in plans and/or responsibilities, necessary actions to be taken, and priorities to resolve issues to accomplish goals SCHOLASTIC INC.

Operations Manager November 2014-April 2016

Responsible for the supervision, training, and development of effective teams, ensuring that all daily job functions are completed efficiently

Managed day-to-day Human Resource operations including forecasting, talent acquisition, onboarding, employee relations, performance management, and all outbound operations

Ensured planning, monitoring, and coaching of employees while hearing and resolving employee grievances; counseling employees and supervisors

Accountable for the daily operations of over 250 employees, with full accountability of the distribution of over 300,000 books daily at Scholastic’s Distribution Center

Spearheaded the implementation of best practices and HR policies that impacted the workforce

Directed the team responsible for the hiring, on-boarding, forecasting, and training new employees

Served as a change agent to build programs in order to improve culture and diversity within Scholastic

Collaborated with Sr. Management and Directors to administer strategic planning and forecasting initiatives, and develop processes to improve outputs

Developed and conducted employee onboarding training & development initiatives Operations Supervisor September 2014-November 2014 and April 2016-July 2016

Trained and demonstrated work tasks to facilitate the onboarding of new hire employees, as well as spearheaded career growth among existing employees at Scholastic’s Distribution Center

Reviewed production schedules and staffing, as well as recommended and implemented personnel actions, such as hiring, terminating, and conducted performance evaluations SUNFLOWER GROUP

National Field Operations Manager March 2013-December 2013

Oversaw management and supervision of Tallgrass Talent Group, including strategic planning initiatives of the Human Resources recruiting team, including responsibility for the hiring of over 5,000 employees

P&L responsibilities, driving growth initiatives to increase Tallgrass Talent Group’s $9.3M revenue

Lead a team of 5 supervisors and 17 coordinators who were responsible for staffing, training and customer service of Tallgrass Talent Group

Developed and executed the entirety of Tallgrass’s marketing campaigns, including large-scale special event openings of SuperTargets and Fry’s Food Stores

Instituted and updated corporate policies and procedures in order to comply with employment laws

Establish quality protocols, designed new hire and campaign management training programs, while enhancing external and internal communications

Regional Manager January 2011-March 2013

Managed daily operations of live marketing campaigns for large retailers, such as SuperTarget and HEB

Analyzed data to determine cost effectiveness of various promotion campaigns across the United States

Led staffing coordinators who managed in-store promotional events, providing tactical marketing support for Sunflower Group and Sunflower Staffing

Worked closely with account managers to complete Ad Hoc projects, including the development of a new customer relationship management program

Account Manager January 2009-January 2011

Liaison between the Sunflower Group, Sunflower Staffing, and client groups, such as Target

Supervised the hiring of 500 staff members for in-store events located throughout Arizona

Subject Matter Expert for high-profile events, including large corporate grand openings and VIP walks

Provided marketing consultative services for various companies, including Gallo Wines Program Team Manager May 2007-January 2009

Liaison during merger of staffing companies, which ensured a smooth integration while maintaining managerial responsibilities for all Sunflower Group’s agencies marketing campaigns

Developed New Product Movers’ job process flow to meet national standards

Led and developed a quality control program which placed highly-trained staff in stores across the United States

AREAS OF EXPERTISE

Humans Resources

Training and Leadership Development

Development of Policies

Strategic Planning and Leadership

Organizational and Development

Project Planning/Execution

Full-Cycle Recruitment

Change Management

TQM/Continuous Improvement

Cross-Functional Team Leadership

P&L Management

Operation Infrastructure

Financial Plan Development

Problem Solving

Performance Management

Operations Management

Process Development Leadership

Training & Mentor

VOLUNTEER/COMMUNITY

CMFCAA Mentor

New Leadership Coach

Red Cross –Disaster Action Team

Team Rubicon

Junior Achievement

United Way

Corporate Challenge

401k Board Member

Boxer Luv Rescue

People Helping Paws

Charity Runs

Various Alpha Sigma Alpha Chairs

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