Sales Customer Service
Resume:
Brian A. Tayco
New York, NY 10029
*****.*********@*****.***
PROFESSIONAL SUMMARY:
Accomplished Customer Service Professional with a successful track record within the service industry, adding to the successful operations of Copy, Print and Mail Centers. Organized with the ability to multi-task, observe and quickly adapt to all areas of operations.
Professional Experience
IST Management 10/2015 – Present
New York Life Insurance Co.
Service Specialist, New York, NY
●Responsible for overall performance and satisfaction of clients for the Service Departments and adherence to the procedures put in place by the client.
●Assist in all areas of the operation - Copy, Mail, Fulfillment – in my belief that cross training in today’s work environment is a must.
●Provide quality control over all completed work
●Assist in the development and adherence of all service procedures within the department.
●Interact with the client on all levels.
●Preparation and distribution of all incoming USPS mail along with all accountable mail.
●Email communications with management pertaining to daily activity within the mail center.
●Inventory control
●Daily accounting of funds usage within mail center.
Duane Reade
Shift Manager, New York, NY 8/2012 – 10/2015
●Responsible for the training, performance, scheduling, salary and expense administration.
●Make certain that correct personnel are at client sites so that all tasks not core to their business will not be a burden to said client.
●Devised duties and responsibilities for each service clerk.
●Performed cash handling within the duration of the shift.
●Answered phones pertaining to customer service questions and corporate correspondence.
●Scanned in truck deliveries, and accounted for lost or damaged items in transit, using AS400 system
●Posted and ordered vendor products.
●Inventory Control.
Deals Stores
Sales Associate, New York, NY 3/2012 – 8/2012
●Executed and created promotional activities to increase store sales.
●Performed cashier sales and basic cash handling.
●Answered phones and delivered messages to the store manager and assistant managers.
●Record and respond to changes in product sales.
●Assisted in unpacking truck deliveries. Eg. Arranged products in aisles organizing overstock in backroom.
●Construction and rearrangement of store aisles, in order to improve sales and productivity.
●Packed out products and cleaned aisles during the course of a shift.
Professional Skills
●Proficient performing copier and printer maintenance.
●Proficient in Microsoft office.
●Strong interpersonal skills, including conflict management.
Education
CUNY Hunter College– Bachelor of Arts Media Analysis May 2012
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