MORAPITIYA HEWAGE IRUSHI HANSIKA ARIYARATHNA

: +94-71-94-64-717 / +94-76-16-85-886

: No. 248, 1st Lane,

Werellawatta,

Yakkala.

Sri Lanka.

: ac7zzt@r.postjobfree.com

OBJECTIVE:

A focused, ambitious, successful person with experience looking for a challenging opportunity to contribute and practice skills that have been gained from work and education, to significantly add value to achieve assigned corporate objectives and goals, applying excellent critical thinking and problem resolving skills.

HIGHLIGHTS OF QUALIFICATION:

Outstanding front office clerical abilities including typing and answering phones

Familiar with all MS Office applications including Word and Excel

Sound ability to resolve client or guest issues in a timely courteous manner

Excellent relationship-building and communications skills

Strong time management skills

Ability to work varying shifts

SKILLS AND KNOWLEDGES:

Exceptional oral and written communication abilities in English Language.

Ability to interact with different cultures

Multi-tasking in efficient manner

Ability to work in a team, initiative, creativity, flexibility, mature personality, flexible, team player, customer service oriented

Friendly and has positive attitude

Ability to communicate effectively at all level

PROFESSIONAL EFFICIENCY:

Dedicated individual who ensures quality work and satisfaction as demonstrated through leadership and communication skills.

Disciplined and punctual of finishing the assigned job.

Efficient in handling allocated works independently.

Dedicated and responsible to work on weekends and for irregular hours.

EDUCATIONAL BACKGROUND:

Up to G.C.E (O/L) at Holy Cross College (Sri Lanka)

PERSONAL QUALIFICATIONS:

Certificate in English at British Council – Sri Lanka

Certificate in Front Office Operation at Asian International Hotel School – Sri Lanka Certificate in Computer Ms Office Applications at The Open University - Sri Lanka

OTHER PERSONAL QUALIFICATIONS:

Certificate in Graphic Designing at Wijeya Graphics – Sri Lanka

Certificate in Advanced Diploma for Hair Dressing and Beauty Therapy at Chalmway

International Hair and Beauty Institute – Sri Lanka

WORK EXPERIENCE:

3rd February 2017 till date – working as a Front Office Operator at Ceylon Roots Lanka (Pvt) ltd, Sri Lanka with the following duties and responsibilities:

Greeting and welcoming customers and the VIPs with a cheerful smile, approachable sympathetic, courteous and helpful depending on the time of the day.

Answering screening and forwarding incoming phone calls.

Provide basic and accurate information in-person and via phone/email.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Update calendars and schedule meetings.

Update shift diaries and report maintenance issues.

Year 2013 – 2015 worked at Auto Driving School, Sri Lanka as Front Office Executive under contract basis with the following duties and responsibilities:

Greeting and welcoming customers and the VIPs with a cheerful smile, approachable sympathetic, courteous and helpful depending on the time of the day.

Give quick and brief information about the company and its services.

Registration customers and handling payment through cash.

Knows cancellation procedure.

Check list of all the arrivals and departures.

Uses proper telephone etiquette.

Ensure the completion of customers’ registration card.

Supervise the office staff in a daily basis.

Prepare group pre-registration documents, as directed by the Managing Director.

Maintain the cleanliness and neatness of the front office desk area.

Always answer the front desk phone with three rings or less.

EXTRA ACTIVITIES:

I was an active member of media society and environment society in college.

I have Sri Lankan driving license for dual purpose vehicles.

SPECIAL ACTIVITIES:

Attending to social service programs in many districts in Sri Lanka to donate following aids to under privilege families, childrens and disable families too.

Donate artificial limbs, hand clutches, wheel chairs to disable persons…etc.

Donate valuable school books, shoes, clothes, scholarship…etc.

HOBBIES AND INTERESTS:

Socializing with family, friends and animals too.

I enjoy reading articles and books about personal development (news and documentaries too), and stay up-to-date with current trends and development in my interest.

I enjoying playing Badminton, Cricket, Carom, Board Games as well.

I enjoying Listening to music, travelling with family and friends...etc

PERSONAL DATA:

Date of Birth : 05 /07/1992

Nationality : Sri Lankan

Gender : Female

Civil Status : Single

School Attendant : Holy Cross College (Sri Lanka)

REFERENCES:

Mr. Jagath Pathirana

Managing Director,

Auto Driving School, Gampaha,

SriLanka.

: +94-332******

+94-712******

DECLARATION

I hereby state that the above written details are true to the best of my knowledge and belief.

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