JOHN ZEDICK, MBA, CMQ/OE

***** ********* ***, *** *******, TX 78253

H 210-***-**** ac7zya@r.postjobfree.com C 404-***-****

https://www.linkedin.com/in/john-zedick-2b74449/

Core Competencies: Consultant Services, Performance Excellence, Financial Improvement, Quality, Lean Projects, Continuous Improvement, Safety, Customer Satisfaction, Change Management, Leadership Development, Strategic Planning System, Management Systems, Performance Measurement, Process Management, Security Management, Team Facilitation, Innovation, ISO 9001, AS9100, Baldrige, Risk Management, Accrediting/Regulatory, Management Assessment, Audit, Survey, Assessment, Compliance, Training & Education.

PROFESSIONAL EXPERIENCE

2008 to Current, NEWLIFE HEALTHCARE

Principal & Senior Consultant

Senior Consulting Services in performance excellence, quality, assessment, audit, leadership, strategic planning, management systems, customer focus, patient safety, clinical and process improvement, infection prevention, analytics, performance measures, objectives and goal setting, security, accountability, risk management, scorecards, ISO 9001-2008, Lean, Baldrige assessment & application. Provide expertise to help transform organizations as those listed below:

NIX HEALTH, San Antonio, TX

Director of Quality, Responsibilities included: Infection Prevention, Risk Management, Education, Management Systems and Performance Improvement.

SECURITY SCORECARD, New York, NY

Team Lead

Cyber Security Standards Assessment, Identified the standard requirements related to cyber risk from the following standards: HIPAA, OCC, FRB, NIST Framework, NIST 800, ISO 27001-2013, SANS Top 20, SIG, FINRA, COBIT and PCI DSS. Information requirements were compiled and compared, and related to specific events/incidents that have occurred in the past.

CMS (Certification Management Services), Heber City, UT

Healthcare Test Development Expert

Assisted in the creation of certified exams for a U.S. online university that is expanding its management programs. Also assisted with the creation of a certified international Entrepreneurial Business Exam for high school students.

ICH (ISO Consultants for Healthcare), New Madison, Ohio

Consultant/Trainer/Surveyor

Provides training, consulting, team facilitation, and project management for implementation and deployment of ISO 9001-2008 Quality Management Systems. Includes Voice of the Customer, Management Review, Internal Audit, Risk Management, Supply Chain Value and Logistics.

DNV (Det Norske Veritas), Hovik, Norway – local office Milford, Ohio

Surveyor/Auditor

Conduct Accreditation surveys and CA follow-up for DNV at hospitals located in the U.S. for compliance to CMS requirements, Conditions for Participation, NIAHO standards, and ISO 9001 criteria.

WellStar Kennestone Hospital, Marietta, GA

Director, Quality & Safety

Responsible for Quality, Patient Safety, Risk Management, Management Systems and Regulatory Compliance.

Ashtabula County Medical Center, Ashtabula, OH

Chief Quality Officer, Administration

Responsible for Quality, Patient Safety, Risk Management, Regulatory Compliance and associated Management Systems.

2006 to 2007 GWINNETT HEALTH SYSTEM, Lawrenceville, GA

Vice President, Quality, Administration

Supervised 24 associates: Directors supervised: Clinical Performance Improvement, Performance Measurement - Population Management/Analysis, Patient Safety, Regulatory Compliance, Lean Processes, Customer Satisfaction, and the Manager of Infection Prevention.

2001 – 2005 ST. ROSE DOMINICAN HOSPITALS, Henderson, NV

Director, Quality Management Systems

Supervised 18 employees including Risk Management, Privacy, Regulatory Compliance and Patient Safety. HIPAA Compliance Manager.

2000 to 2001 ROLLS-ROYCE NORTH AMERICA, Indianapolis, IN

Director, Quality & Business Improvement, North America

Executive direction for all quality, lean, and performance improvement activities. Directed internal and external audits & management assessment. Directed management of program-wide reviews of technical, engineering, and scientific aspects related to quality management systems. Control and coordination - self-assessment, regulatory compliance includes AS9100 and ISO 14000, Environmental, Health & Safety.

Developed, implemented, and deployed the first successful USA Audit Team, designed and developed all policies and procedures to ensure reliability

1997 to 2000 SCIENCE APPLICATIONS INTERNATIONAL CORP, North Las Vegas, NV

Senior Quality Specialist

Environmental restoration, NQA1 Audit

Assisted with overall quality, performance improvement, & risk assessment program activities.

Provided oversight and coordination of the program-wide self-assessment, regulatory compliance, and Integrated Safety Management System.

1985 to 1997 WACKENHUT SERVICES INCORPORATED, North Las Vegas, NV

Quality Assurance Specialist

Nuclear testing security, NQA1, and ISO Audit.

Designed and developed the company’s very first mission, vision, strategic plan and quality policy.

Results achieved include one complete year without any deficiencies identified through audit and assessment.

EDUCATION & CERTIFICATIONS

1996 MBA, California Pacific University, Escondido, CA.

1983 BSBA, Robert Morris University, Coraopolis, PA, Major – Management Information Systems.

1995 Juran Team Facilitator trained

2013 Lean and Six Sigma Black Belt Trained – Georgia State University, Atlanta GA.

Board Certified in Healthcare Management (FACHE); Fellow of the American College of Healthcare Executives

SAIC Project Management I & II

Certified Manager of Quality/Operational Excellence (CMQ/OE) – American Society for Quality – Fellow

ISO 9001-2015 Internal Auditor & Risk Based Thinking – Exemplar Global – Plexus, Blue Synergy

AUDIT-SURVEY-ASSESSMENT EXPERIENCE

ISO 9001-2015 Exemplar Global Certified Internal Auditor

ISO 9001 Lead Auditor/Surveyor – NIAHO - National Integrated Accreditation Healthcare Organizations – 4+ Years

Lead Assessor Nuclear Quality Assurance (NQA-1) WSI – 20+ Years

Former Certified Quality Auditor (CQA) ASQ – 6 Years

Former ISO 9000 Internal Auditor Registration, ICRA, UK – 6 Years

Former Malcolm Baldrige Examiner (NIST) USA – 4+ Years

Former US Presidents Quality Award (OPM) USA – 5 + Years

Former Department of Energy Quality Award (DOE) USA – 5 + Years

Former Nevada State APEX Quality Award USA – 12 + Years

PROFESSIONAL AFFILIATIONS, HONORS, PUBLICATIONS

American College of Health Care Executives, Member/Fellow

American Society for Quality, Member/Fellow

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