JOLENE BETTIS

**** * * ***** *** San Diego, CA **109 619-***-****

ac7zx9@r.postjobfree.com https://www.linkedin.com/in/jolene-bettis-32712791 Motivated individual with experience in service and leadership, striving to deliver the best experience and to delight everyone I come in contact with.

EXPERIENCE

OCTOBER 2017 – PRESENT

RESIDENT [ON SITE] MANAGER, SAN DIEGO PROPERTY MANAGEMENT Ensure complex is at maximum occupancy: 48 units

Collect and process rent, parking, and utility payments Handle any delinquencies and evictions

Enforce property rules with tenants

Ensure property is clean and safe

Inspect storage areas/parking/laundry to make sure all is in top condition, report and coordinate any necessary maintenance to maintenance department. Advertise vacant units, screen potential applicants, process credit scores, serve legal notices through CAR.ORG JANUARY 2017 – PRESENT

EXECUTIVE ADMINISTRATOR, BLUEWATER VACATION HOMES

Exemplary customer service for all guest and owner inquiries Provide all guests with an exceptional experience

Respond to all guest inquiries, requests, and reviews Point of contact for all guests and vendors

Project manager

Create Airbnb listings for all homes Implement more efficient business practices Process all invoices through LiveTrust, using DropBox and Quickbooks Handle all Accounts Payable and Receivable

Prepare end of month statements for individual Properties Provide support to: Owners, Property Manager, Director of Communications, and Accountant Implement efficient practices in operations, accounting, guest and owner relations Coordinate maintenance, cleaning, and guest requests for 100+ homes SEPTEMBER 2015-JANUARY 2017

OPERATIONS/GUEST SERVICES MANAGER, COURTYARD & FAIRFIELD BY MARRIOTT CAMPUS PROPERTIES: HISTORIC OLD TOWN SAN DIEGO Oversaw dual property of 275 and 124 rooms

Guest relations during full remodel of property

Responsible for the hiring, training, accountability, scheduling and covering of Associates Processed ADP payroll and enforced CA regulations for all employees every two weeks Lead with excellence in Marriott brand standards

Stocked, ordered, priced, and inventoried convenience market 2

Handled all Accounts Payable and Receivable

Oversee the operations of housekeeping and engineering Assist housekeeping in quality assurance or rooms and public areas MOD during PM dinner shifts of restaurant, TIPS card Walkthrough rooms to inspect quality and cleanliness Proficient in FOSSE and Marriott brand standards

Handled all property HR duties

Up held Marriott brand standards and service excellence through renovation of hotel OCTOBER 2013-SEPTEMBER 2015

ACCOUNTING MANAGER, THE DANA ON MISSION BAY: BARTELL HOTELS Reconciles daily property cash and credit card transactions Handled Accounts Receivable & Payable, processes travel agent commissions, verify group payments Administers inventories property wide: Housekeeping-Linen/Liquor Responsible for all Marina Tenants and correlating charges Property Human Resource liaison

Process ADP payroll and distribute biweekly commissions Data entry and 10-key experience

Proficient in: MS Word, MS Excel, MS Outlook, MS Power Point, OPERA (PMS), MICROS (POS) Prepared documentation for many different Audits <City, land lease, EEO, etc.> Member of special task oriented committees <Rewards & recognition, Supervisor’s> Responsible for all Marina Tenants and correlating charges

SEPTEMBER 2012-OCTOBER 2013

SUPERVISOR OF GUEST SERVICES, THE DANA ON MISSION BAY: BARTELL HOTELS MOD for 275 rooms, banquet space, two restaurants, and marina on Bayfront property Directly responsible for approximately 10-20 employees Trained all Front Desk Agent and ensured five-star service is upheld Relief Night Auditor

Assign incoming arrivals to corresponding room

JULY 11-SEPTEMBER 2012

GUEST SERVICES AGENT, THE DANA ON MISSION BAY: BARTELL HOTELS Handled all guest inquiries with the upmost diligence and care Simultaneously completed tasks containing to: PBX operations, Reservations, and Front Desk Authorize payment method for guests: stay plus incidentals Verify reservation routing

Smoothly checked in guests while vividly answering questions about San Diego Doubled as Lobby Concierge Resolved Guest issues and complaints without assistance from a supervisor

JANUARY 2015-MAY 2016

DIRECTOR OF FIRST IMPRESSIONS, ECO CHATEAU

Greet guests, confirm and book services

Upsell and seek out membership sales

Responsible for all review blasts and responses through social media [yelp, midbody] Worked without supervision; responsible for opening and closing duties 3

JANUARY 2007-JULY 2012

SERVER/FOH, BONGIOVANNI’S FAMILY ITALIAN RESTURANT Began as hostess cashier; was cross trained to be busser, food runner, bar back, and server Served parties large and small, including parties of 50+ patron Responsible for opening and closing duties; including cashing out servers and balancing manual register

EDUCATION

MAY 2011

ASSOCIATES, GROSSMONT COLLEGE

Took General Education courses towards obtaining Associates Degree JUNE 2009

DILOMA, EL CAPITAN HIGH SCHOOL

AP student athlete

SKILLS

• Leadership

• Accounting

• Customer Service

• Time management

• Operations

ACTIVITIES

Following my love for my hometown, San Diego, I have found myself striving for excellence in the Hospitality Industry of America's finest city. I continue to strive for efficiency and develop deep connections as I serve the people who live and visit our fine city. My journey started as a Guest Service Agent in the heart of Mission Bay, where I quickly absorbed more responsibilities and quickly rose to a leadership role; where my skills were recognized, and I was entrusted to teach those skills to my fellow employees. Nothing has given me more pride than leading by an exemplary example. I seized an opportunity in the Accounting department, I jumped at the opportunity to learn a new aspect of the industry.

Throughout my career I have pushed myself and my peers to deliver exceptional service and operate with efficiency and look forward to what challenge is next.

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