V. RAGHAVENDRA SRINIVAS

Contact: +91-779*******, 779-***-****/ E-Mail: ac7zws@r.postjobfree.com

Customer Sales Director-(New Business & Base accounts)-LMS & E-Learning

1.SumTotal Systems (Skillsoft)

Dec-2016 till date

Responsibilities:

Developing and managing relationships within the SMB segment focusing on customers in India.

To identify and develop relationships to grow opportunities and new business with prospective customers

Working closely to manage existing Client accounts and identify and develop new

opportunities for Renewals & Upgrade

Successfully negotiate contracts with customers utilizing strong commercial acumen to maximize the success of the business

Involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period.

Working knowledge of Salesforce

Achievements –

Achieved Sales target includes New Business/Renewals & Upgrades-$99,854 during FY17

Achieved Sales target includes New Business/Renewals & Upgrades-$100,687 during FY18

Inside Sales Senior Consultant-New Business

Oct-2015 to Dec-2016

Responsibilities:

Identifies opportunities with potential customer accounts.

Raise Company, Solutions and Products Awareness within the Market place through variety of Platforms including In-Person Meetings, E-Mailers, Print Copies, Demos, etc.

Identify New Markets, Attract New Clients and Seek out New Business Opportunities.

Respond quickly and efficiently to all the Sales enquiries and work towards close of sale.

Creating solution Decks

Prepare Proposals - Should oversee all aspects of proposal preparation, ensuring quality, are submitted in a timely manner.

Working with delivery team to get the right solution in place and the costing.

Develop and maintain relationships with new buying accounts.

Utilize professional selling expertise and business acumen to meet and exceed sales targets within a broad geographic sales territory.

Prepares sales forecast Works with the sales organization in the development of account research, assignments, and analysis Responsible for managing deadlines, assigning responsibilities, and monitoring and summarizing progress of account penetration.

Ensure the Volume Licensing solution meets customer needs by creating & proposing Volume Licensing solutions to Skillsoft customers. Act as a Volume Licensing Director for the sales office to find the optimal licensing solution.

Analysing Clients process and decide the right solution.

matching work process with current requirements

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying and responding to their needs in a timely and efficient manner Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact.

Innovative Thinking – Embraces and champions new ideas and encourages others to be likewise.

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.

Relies on extensive experience and judgment to plan and accomplish goals.

Effective communicator and works well with others.

Excellent telesales skills and ability to communicate effectively over the phone.

Possesses strong written and oral communication skills and thrives in a team environment.

Information Gathering and Market Research.

Deliver quality information and research products to the respective stakeholders.

Database management: - Generating & maintaining standard protocols, materials, and tools for enabling the team to improve efficiency in servicing stakeholders.

Create Marketing newsletters and manage distribution list and reports.

SENIOR PROFESSIONAL - SUBJECT MATTER EXPERT

OPERATIONS, SME, PROCESS IMPROVEMENT & RISK MANAGEMENT - FINANCIAL SERVICES / BANKING INDUSTRY

A Result-Oriented Professional offering nearly 12 years of Rich Experience in Spearheading Successful Process Operations and Developing Procedures & Service Standards for business excellence while working with Reputed Organisations majorly in the BPO Industry; presently associated with ADP Private Ltd. as Sr. Analyst (G2-L2) (Team Lead) in 401K Retirement Services Process

PROFILE SUMMARY

Demonstrated excellence in monitoring the overall functioning of processes, evaluating improvement areas & taking adequate measures for driving process improvement strategies, ensuring maximum operational efficiency

Gained expertise in Retirement Services – Sales & Implementation, NBC (New Business Conversions, Reconciliations, Payroll Implementation & Operations), Banking, etc. Domains

A Keen Planner with proven abilities in Operations Management entailing setting priorities, developing work schedules & monitoring progress towards organisational goals; expertise in preparing various MIS/ Reports for providing relevant & timely information

Skilled in striking strategic coordination with all involved departments within the organisation; effectively coordinated with BU Counterparts (Senior Leaders, Managers & Subject Matter Experts) through periodic touch points

Proficiency in assessing risks associated with various functions/projects/initiatives, implementing fraud prevention procedures and suggesting solutions to mitigate risk

A Customer-Centric professional focussed on providing excellent services by effective query resolution; excels in understanding & coordinating client’s needs / enhancements, customization, software-related issues and providing solutions as per delivery schedules

Accurate & precise in all work related assignments with ability to contribute to corporate goals; possess effective communication, problem solving & analytical skills

An Effective Leader with distinguished abilities in managing teams to work in sync with the corporate set parameters & motivating them for achieving the business goals

NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

Proactively assisted Internal Business Partners & Technical Teams to define & refine business strategy and support process improvements; merit of suggesting 17 Process Improvement Ideas 8 of which were quiet significant leading to time & cost savings

Efficiently directed operations’ performance & managed competing priorities and projects; utilised business/ strategic objectives for establishing performance parameters for team

Steered efforts towards developing a high performing organization through Operational Efficiency, Developing Center of Excellence, Innovation & Thought Leadership which resulted in providing a sustainable & competitive advantage to the business

Led Associates across multiple shifts to achieve seamless world class service delivery while meeting employer of choice goals & objectives; effectively liaised across functions in ADP India to enable the necessary resources for the team’s ongoing success

Worked in close coordination with the BU on Ezpay to Run Migration Project for 18 months; successfully completed migration of 5456 Ezpay Plans to Run Platform with 100% accuracy

Notable success in coordinating various programs, services & initiatives to ensure that all operational activities are integrated in line with the overall mission, goals & policies of the organization

AWARDS & LAURELS

Holds the distinction of being recognised with numerous Awards & Appreciations like:

oBest Team Award for 2010, 2011 & 2013 and Runner-up for 2014

oBest Associate Engagement Scores for the previous 2 years as well as 9 BU Appreciations

o7 Referral Awards in 7 Years for contributing towards Highest Referrals to HR

WORK EXPERIENCE

Since Oct’06 till Oct-2015: ADP Private Ltd., as Sr. Analyst (G2-L2) ( Lead) in Retirement Services

A leading BPO engaged in providing Software Development & Information Technology Enabled, Customer Support, Payroll Processing, Retirement Services and Brokerage Services

Key Result Areas:

Developing & directing day-to-day Operations of the team in India with a team of 7 Process Associates, Sr. Associates & Analysts; understanding the business strategy and aligning the same for:

oService Delivery Management, Associate Engagement, Business Unit Engagement, & Post Implementation Support

oTalent Management (Acquisition, Development & Retention and Rotation/Succession Planning)

Managing the New Business Conversions/Payroll Implementation Process - primary part of ADP's Retirement Services; guiding the team acting as the main point of contact for client after sales, to move the 401(k) Assets to ADP Systems from prior Record Keeper:

oHandling enormous volume of data conversions and setting up the plan or participant details on the SunGard Omni Systems & Main Frame System with required accuracy, focus and timeliness

oPreventing any error in data conversion as it will lead to a huge financial gain /loss, similarly delay in the conversion would impact the EnO Scores

oWorking on a lot of Automated Tools like Transaction Builders & VB Macros to ensure high levels of accuracy and efficiency to deliver the plan to client within the specified timelines

oMerging the plans from Test to Production Areas, Fund Mapping and Trust to Trust Conversions

oGenerating need based MIS & other reports for purpose of submission to management & assist in strategic decision making

Establishing the appropriate structure & responsibilities for attaining business objectives; constantly evaluating results to determine if performance objectives are being met, adjusting the same accordingly and raising the bar as required

Mapping business requirements & coordinating in the smooth functioning of process operations in line with the pre-set guidelines; facilitating process reviews & audits for ensuring strict adherence to statutory compliances/ defined guidelines

Managing service delivery operations for rendering and achieving quality services; ensuring a high-quality customer experience, while adhering to the SLAs and TAT; attending to customer complaints & issues and ensuring quick resolution of the same

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members; facilitating need-based training programs to enhance their operational efficiency

Highlights:

Steered initiatives towards suggesting innovative process improvement measures to control and avoid any financial loss during the day-to-day operations

Sep’04 to Sep’06: Ivy Comptech Pvt. Ltd., Hyderabad as Senior Associate - Risk Management

A leading BPO providing Software Development, IT Enabled, Customer Support, Payment Processing & Back Office Operations Services

Highlights:

Served in the Customer Care Department, which was the first line of contact across all Departments of the company; involved in:

oInteracting with customers on telephone, providing prompt solutions while ensuring strict adherence to procedures

oResolving customer’s queries involving preventing any online fraud, minimizing the financial loss and ensuring customers receive the very best of the services in the shortest possible time

Played a key role in efficiently handling a gamut of functions like:

oInvestigating the Online Players Accounts at the very nascent stage and to identify specific problem(s) and rectifying the same

oPreventing any kind of fraudulent activities on the Website and ensuring that the game is played in a fair manner

oMaintaining the Website integrity and the sanctity of the game

oMaking outbound calls to verify the information submitted by the Players and ensuring that the transaction is smooth

Gained expertise in working on Egain, which was an E-Mail based contact where Players send their documents, which were then verified, send to them and responded back through e-mails giving appropriate solutions

Proactively took escalation calls which was routed to 2nd level to resolve queries and gave one time resolution on that account

INITIAL WORK EXPERIENCE

Dec’03 to Aug’04: CAP MARK Overseas Data Processing (India) Pvt. Ltd. (General Motors), Hyderabad as Inspections Coordinator

Worked in close coordination with MRI, which involved a lot of decision-making and formatting by investigating the Inspections Reports, going through the Rent Roll, Market Data, etc. and arriving at the property’s hold in the market

ACADEMICS

B.Com. from Osmania University, Andhra Pradesh

PERSONAL DETAILS

Languages Known: English, Telugu, Hindi, Kannada & Marathi

Address: Flat-3, Lakshmi Bhavan Apartments, Street - 1. RK Nagar, Malkajgiri, Hyderabad-500047, Andhra Pradesh, India

Location Preference: Hyderabad

Subject Matter Expertise:

Strategy Planning

Financial Analysis

Operations Management

Service Delivery

Continuous Improvement

New Innovations

Quality Assurance

Project Execution

Risk Management

Budgeting/ Cost Savings

SLAs & TAT Adherence

Client Relationship Management

Resource Optimization

Statutory Compliances

Team Management

Operational Skills:

Data Processing, Conversion & Management

Fraud Prevention

Employee Engagement,

Business Unit Engagement

Post Implementation Support

Talent Management (Acquisition, Development & Retention and Rotation/Succession Planning)

Process Migration/Automation

Liaison & Coordination

MIS Reporting

IT SKILLS

MS - Office 97, 2000, Web-Designing and E-Commerce

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