Hope Hartz

Edmond, OK ***** ac7zvq@r.postjobfree.com - 405-***-****

A hospitality accounts receivable specialist, who is focused and consistent, with two and a half years of specialization in management, four years of customer service, and two years of accounts receivables. Able to learn any program quickly and proficiently. Represents each establishment with an organized professional demeanor. Accomplished and eager, as well, with a solid history of achievements and continued involvement in the community. Motivated leader with strong organizational abilities. Areas of expertise include customer service, problem solving, detail-oriented, accounts receivable, and hospitality.

WORK EXPERIENCE:

Accounts Receivables Specialist

Renaissance Waterford Oklahoma City - Oklahoma City, OK - January 2016 to Present

Completes daily report through excel, imports data into M3.

Allocates payments within city ledger.

Posts ACH and reimbursements to offset accounts.

Works closely with management to ensure all associates within the systems are properly trained.

Uses and creates excel spreadsheets to make the position more organized and detailed.

Aligns and adjusts month end tax exemption account.

Sends daily invoices to direct bill account contacts, collects payment as needed. Logs any and all interactions in the accounts file for communication purposes.

Deals with guest account issues, errors, and complaints, adjusts billing as needed.

Manages accounts ranging from $100 to $250,000.

Front Office Manager

Renaissance Waterford Oklahoma City - Oklahoma City, OK - May 2015 to January 2016

Manager of twelve associates and new hires.

Trains incoming agents.

Strong in PMS, Marsha, VING, Kronos, and Marriott systems.

Resolves all issues and oversees staff interaction.

Continuously monitors phone etiquette provided to customers, while maintaining professionalism and boosting moral of team.

Responsible for $1000.00 each shift, audits counts each shift.

Takes on several projects, completes them in a timely matter to managements liking. Second Assistant Manager

Cato - Edmond, OK - June 2014 to May 2015

Assess; obtain what each customer wants or needs.

Describes merchandise and explains use, operation, and care of merchandise to customers.

Answers questions regarding the store and its merchandise.

Compute sales prices.

Maintains knowledge of current sales, promotions, policies, and security practices.

Maintains records related to sales.

Jewelry Counter Clerk, Cashier

Kmart - Clinton, OK - June 2013 to August 2013

Processes receipts, refunds, credits, or change due to customers.

Assists customers by providing information and resolving their complaints.

Audits cash till each shift. Sorts, counts, and wraps money as needed. Hope Hartz

Edmond, OK 73012 ac7zvq@r.postjobfree.com - 405-***-****

Establish or identify price of goods, services or admission, and estimate bills using calculators, cash registers, or optical price scanners.

Assist with duties in other areas, knowledgeable in each department.

Supervise others and provide on-the-job training. Cashier

Taco Casa - Norman, OK - September 2012 to April 2013

Processes receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers' questions, and provides desired information.

General cleaning

EDUCATION:

Basics

University of Central Oklahoma - Edmond, OK 2014 - August 2014 to December 2016 Completed 55 hours

Accounting

Rose State College - Midwest City, OK 73110 - August 2018 to Present High School Diploma

Norman High School - Norman, OK August 2010 to May 2014 SKILLS:

Skills include customer service, reading comprehension, mathematics, negotiation tactics, active listening, instructing a group of four up to twelve, trains promptly, reteaches all knowledge to others, public safety and security, english language, critical thinking, computers and electronics, judgment and decision making, learning strategies, time management, telecommunications coordination, clerical bookkeeping, account management, collections, and customer driven communication.

AWARDS:

Associate of the Month

September 2015

Associate of the Month

December 2016

Associate of the Month

June 2017

Associate of the Month

April 2018

ADDITIONAL INFORMATION

Community Service:

Volunteer, Mobile Market with the Food Bank, 2018

Volunteer, Humane Society, 2017

Hosted Fashion Show for Breast Cancer Awareness Association, 2015 Volunteer, The Big Little Event with Love OKC, 2014 Pee Wee Soccer, Assistant Coach, 2012

Volunteer, DECA, 2010-2012

Volunteer, Washington Irving Recreation Center, 2008-2009

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