Janice Mickens

Saint Louis, MO ***** 314-***-**** ac7zt0@r.postjobfree.com

Professional Experience

Trans States Holdings

INPUT/UPDATE TASKS

INPUT INFORMATION FROM WORK PACKAGES & HEAVY CHECKS 2015 – PRESENT

UPDATE INFORMATION FOR AIRCRAFT FROM BAR & OTHER DOCUMENTS

INTER INFORMATION FROM LOG PAGES INTO SYSTEM FOR AIRCRAFT UPDATES

McLin Enterprises (Hesed Limousine & Transportation Services) 2014 - 2016

ACCURATELY PROCESS CREDIT CARD PAYMENTS

ANSWER TELEPHONE AND CREATE PROFILES/RESERVATIONS FOR CLIENTS

CLIENT SERVICES

ANSWER TELEPHONE AND ACCURATELY PROCESS PAST DUE PAYMENTS FOR 2013 - 2013

FOR AMERICAN WATER CUSTOMERS

TELEMARKETING - WEST AT HOME 2012 – 2014

ANSWER INCOMING CALLS AND PLACE ORDERS, SOME SALES

AT&T – FORMERLY SBC – ST. LOUIS 1981 – 2012

CLAIMS REPRESENTATIVE – RISK MANAGEMENT 2004 - 2012

ACCURATE INPUT OF ALL CLAIMS RECEIVED BY PHONE, MAIL, FAX OR DISTRIBUTION BY BUREAU MANAGER’S

RESEARCH TO OBTAIN TECH TIME, MATERIALS, CONTRACTOR COSTING AND LOSS OF USE DATA ON CLAIMS

DAILY TELEPHONE CONTACT WITH INTERNAL AND EXTERNAL CLIENTS OF AT&T

MAINTAIN CURRENT DIARY LOG AT 100%

PREPARE BILL DEMANDS AND ITEMIZED BREAKDOWN OF CHARGES AS NEEDED TO SETTLE CLAIMS

PROCESSING OF ALL PERTINENT FORMS REQUIRED PRIOR TO BILLING

RESPONSIBLE FOR COLLECTIONS ON ALL CLAIMS $5K AND BELOW

SME CAMS SYSTEM

LICENSE RENEWALS - PROCUREMENT ACQUISITIONS 1999 - 2004

DOCUMENT THE PROCESS FOR ENSURING ALL FLEET OPERATION’S VEHICLES IN THE STATE OF MISSOURI AND KANSAS MAINTAIN CURRENT VEHICLE REGISTRATION

SEND REPORTS/FILES TO MANAGERS, VENDORS ADVISING OF REGISTRATION DUE DATES AND INSPECTION REQUIREMENTS

RECEIVE REGISTRATIONS, TABS, TITLES, LICENSE PLATES AND FORWARD TO APPROPRIATE PARTIES

COORDINATE WITH THE STATE LICENSING BUREAU FOR UPDATED INFORMATION

UPDATE REGISTRATION INFORMATION IN COMPANY DATABASE

CALL CENTER – PROCUREMENT 1997 – 1999

INITIATE NEW COMPANY VEHICLE ORDERS

INPUT NEW VEHICLE INFORMATION IN DATABASE

UPDATE REGISTRATION, AUTHORIZATION, STATUS AND ACCOUNT INFORMATION IN FLEET FOR 13 STATES

CONTACT VENDOR AND INVESTIGATE PROBLEMS

WORKS ON JOBS WHERE A HIGH DEGREE OF ACCURACY IS REQUIRED

WORKS INDEPENDENTLY WITH LITTLE TO NO SUPERVISION

MAINTAINS CHARTS, FILES AND RECORDS FOR VENDORS

SR. RECORDS CLERK – PROCUREMENT CONTRACTING 1995 – 1997

UPDATE CAPRI (COMPUTER ASSISTED PURCHASING RECEIVING AND INVOICING) DATABASE

OPERATE VISUAL DISPLAY TERMINAL TO ENTER DATA AND/OR OBTAIN INFORMATION

ANSWER TELEPHONE, ANSWER INQUIRES, TAKES MESSAGES AND RELAY CALLS

PREPARES MEMORANDUMS, REPORTS, ETC. THAT WILL BE REVIEWED BY OTHER EMPLOYEES

ARRANGE MEETINGS, CONFERENCE CALLS, CATERING, TRAVEL, ETC.

CONTACTS CUSTOMERS AND INVESTIGATES BILLING PROBLEMS

Janice Mickens

RESUME, Page Two

TRAVEL SPECIALIST – TRAVEL SERVICES 1981 – 1985

SCHEDULED, COORDINATED AND CONFIRMED TRAVEL ARRANGEMENTS WITH TRAVEL INDUSTRY VENDORS AND OTHER EMPLOYEES

ENTERED AND RETRIEVED INFORMATION TO OR FROM A MECHANIZED DATABASE VIA A CATHODE RAY TUBE (CRT)

COMPUTED RATES, TARIFF PROVISIONS, ROUTING AND OTHER COMPANY POLICY MATTERS TO CUSTOMERS

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

10 Key

SUMMARY SKILLS

DETAILED ORIENTED/ACCURACY

GENERAL OFFICE SKILLS

CUSTOMER SERVICE

COLLECTIONS

314-***-**** ac7zt0@r.postjobfree.com

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