Shanique Jackson

313-***-**** E: ac7zrv@r.postjobfree.com

***** ******** **, ****** *****, MI 48225

PROFESSIONAL SUMMARY

Responsible HR Associate with strong knowledge of office administration and common human resource operations. Known for having a deep understanding of customer service, data entry and file management. Highly skilled in organization, time management and confidentiality.

SKILLS

Time management strength

Multi-tasking skill

Detail-oriented

Computer literate

Basic administrative knowledge

Data Entry

Skilled problem solver

Cash register familiarity

Credit card transactions

Opening and closing procedures

Friendly demeanor

Motivated team player

Customer service-oriented

Strong work ethic

Personable

Active listening skills

Interpersonal ability

Excellent communication skills

WORK HISTORY

PERSONNEL AND OPERATIONS CLERK 07/2016 to CURRENT

Wayne County Juvenile Detention Facility Detroit, MI

Process FMLA usage forms and distributes copies to payroll and employees

File all employee medical documentation

Clear employees to work assignments with proper documentation.

Assist employees at Administration front desk with submittal of all personnel forms.

Input training hours into training excel logs.

Create, file, and update employee's /Personnel/Medical and Training Files.

Make copies and distribute training material.

Place sign-in sheets in the training room for the scheduled training.

Maintain organization of the Training File room.

Scan All Abuse Allegations and related documents into virtual file.

Date stamp and sign off on the approved Time-Off requests.

Conduct and Input the employees requested days into the staff shift schedule.

File the request forms in the vacation books and distribute the copies to the staff/supervisors and give the originals to Payroll.

File resident visiting logs for each month.

File disciplinary hearings deposition packets for residents.

Make Pod Management books upon request.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

FRONT DESK AGENT/ CHILD CARE ATTENDANT 07/2015 to 07/2016

LA Fitness Detroit, MI

Open and/or close the Gym as directed.

Greeted each member pleasantly while checking them in and verifying their membership.

Answered the phone and greeted callers enthusiastically while helping with their issues and concerns.

Register prospects and channel them to the membership department

Verified accuracy of financial data.

Handle membership payments, cancellations and freezes

Promote, register and collect all fees for: Group fitness classes.etc

Asked customers questions to meet special requests.

Keep desk and lobby neat and clean at all times

Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing).

Participate and entertain children with games or other approved activities.

Administer first aid to children in accordance with company policy

Perform all other duties assigned by supervisor

BANQUET SERVER 08/2015 to 12/2016

LGC Hospitality Royal Oak, MI

Setting up for events, carrying trays, serves guests and clean up at the event's conclusion.

Setting up by putting out tablecloths and place settings, arranging table placement and putting up a buffet.

focus on the job while staying on feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.

Good communication, being able to follow directions efficiently and meeting the physical demands of the job.

A positive attitude at all times.

Adhering to health and safety standards at all times, even when closing down at the end of the event, which may include breaking down the table set up and taking tablecloths and linens to the laundry.

DATA ENTRY CLERK (CONTRACTOR) 12/2013 to 02/2014

City of Detroit Department of Public Works Detroit, MI

Created work orders, Labels, and Answered Phones.

Created file folders for important documents on vehicles and operated the garage doors.

Produced monthly reports using advanced Excel spreadsheet functions.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

BENEFITS ADMINSTRATIVE ASSISTANT (CONTRACTOR) 08/2012 to 12/2013

City Of Detroit Benefits Administration Office Detroit, MI

Answered phone lines and returned voice-mail messages

Filed confidential/Personnel documents

Solved employee/retiree issues with insurance benefits such as: reinstating and terminating Contracts with insurance providers, adding and removing dependents from contracts,

Creating excel logs, Preparing and sending letters out to employees/Retirees etc.

CASHIER/FOOD PREPARER 06/2011 to 10/2013

Mrs. Fields, Eastland Mall Harper Woods, MI

Performed store opening, closing and shift change actions.

Established and maintained a positive work environment.

Provided superior customer service to cultivate guest satisfaction.

Operated and sanitized all equipment in a safe and proper manner.

Baked and decorated Pastry treats.

Made fresh flavorful smoothies and other beverages.

Arranged bakery displays to showcase goods in an attractive manner.

Kept cases and shelves clean and well stocked.

Set up advertising signs and displays on shelves, counters and tables.

Received and processed customer payments.

Verified cash drawer against the day's receipts.

STUDENT INTERN (SUMMER) 06/2010 to 09/2010

City of Detroit H/R Detroit, MI

Completed clerical tasks such as filing, copying and distributing mail.

Organized documents and routed to correct recipients.

Answered incoming telephone calls, took down messages and provided information.

Cataloged and managed department records and files for prompt and efficient retrieval.

Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.

EDUCATION

Bachelor of Arts Degree (Sociology Major, General Psychology Minor) PRESENT

Wayne State University

Associate of Arts Degree (Pre-Social Work) MAY 2014

Wayne County Community College

Detroit Academy of Arts and Science HS JUNE 2011

CERTIFICATIONS

CPR certified

Microsoft Excel 2007/2010 Beyond the basics with CareerTrack

Recipient Rights Annual with Detroit Wayne Mental Health Authority

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