Manager

DONOVAN VIENNEAU

**** – *** Street • Edmonton, Alberta - T5T 4W7 • **********@*****.*** • 780-***-**** PROFESSIONAL SUMMARY

Dedicated, accountable operations manager, who is an effective leader that excels at using proven methods, cutting-edge technology to integrate successfully cost cuts, streamlines operations and increase productivity. I am assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic. I create a safe and helpful working environment for my staff to hold themselves accountable to create excellence.

WORK EXPERIENCE

Sugarlash PRO & LashPRO Academy Feb 2018 - Oct 2018 Chief Operations Officer (COO)

• Monitor employee productivity and optimize procedures to reduce costs

• Identified inefficiencies and made processes for improvement and accountability

• Effectively controlled costs and developed an operations budget

• Grew company market share by 30% in 6 months

• Developed a second educational in-take that increased revenues by 300% Good Earth Coffeehouse 2016 - 2018

Regional Manager

• Collaborating with senior executives to establish and execute a sales goal for the region

• Managing a sales team in order to maximize sales revenue

• Integrated annual, quarterly and monthly sales goals

• Assisting sales personnel in their techniques

• Developing specific plans to ensure growth both long and short-term

• Educating sales team with presentations of strategies, seminars and regular meetings

• Reviewing regional expenses and recommending improvements PANDORA Concept Stores 2011 - 2016

Chief Operations Officer (COO)

• Staff development and recruitment of over 250, assisted staffing in sales goals, opportunities through coaching & mentoring in a safe and helpful environment

• Increased revenues in all locations by 17% to 32% each year

• Reviewed sales reports and monitored KPIs for all staff and management - created sales planners / sales targets and accountabilities

• Recruitment / staff training / coaching

• Created all operation budgets: strategic plan / budgeting and cash flow

• Positions held in my tenure: General Manager – District Manager – Chief Operations Officer (COO) and Minority Owner

Brown-Forman Canada 2009 - 2011

Alberta Territory Manager

Strathcom Media 2003 - 2009

Vice President

• Positions held in my tenure: Tech Manager – Sales Manager – HR Manager – Project Manager – Vice President

MacEwan University 1997 - 2003

Chief Technical Trainer

• Positions held in my tenure: Technical Services Technician – Chief Technical Trainer EDUCATION

MacEwan University – Edmonton 1997 - 1999

Microcomputer Specialist

• Graduated Deans List and received several scholarships MacEwan University – Edmonton 1999 - 2003

Management Studies

• While working at MacEwan University I completed: Management Studies / Accounting / Project Management / Human Resources and Marketing

! Since 1999 I have completed hundreds of certifications / courses / licensing to continue my education

SKILLS

• Leadership & People Management

• Decision Making

• Reporting

• Deadline-Orientated

• Budget Development

• Critical Thinking & Problem Solving

• Planning & Organization

• Communication

• Persuasiveness & Adaptability

• Influencing & Leading

• Delegation & Negotiation

• Team Work (safe and helpful)

• Accountable

VOLUNTEER WORK

Volunteer & Participant 2011 - Present

CIBC Run for the Cure • Edmonton

Volunteer 2009 - Present

Stollery Children’s Hospital • Edmonton

AWARDS AND HONOURS

Global Sales Expert (Pandora) 2013

• Became the first Canadian to receive the (1) Pandora Sales Expert (2) Executive Sales Expert in North America (3) Global Sales Expert

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