Delquisha
Todd
CONTACT
Florida, US, FL 33837
ac7zr4@r.postjobfree.com
PROFESSIONAL EXPERIENCE
DISPATCHER @ PCI SECURITY
April 2018 - July 2018
• Answering Emergency calls from the general public and dispatching them accordingly.
• Updating Excel sheets for the next day schedule and google docs
• Open and close CAD's for officers
• Updating reports on a Police CAD reporting system,
• Basic customer skills to advanced a must in emergency situations.
• Issuing vehicle's to employee's-Unit check's every hour
• Email Reports to clients
• Be very organized, and maintain basic filing system
• Observing Various monitors for any type of suspicious or illegal activities ASSISTANT MANAGER @ EGO HAIR BAR
May 2017 - June 2018
• Checking inventory daily/spreadsheets-excel
• answering the phone and taking messages
• assisting other employees with sales
• payroll
• openeing and closing the store (keyholder)
• up sale current products
• bank deposits
• Online shipments
• Social media pages
• Cashier
• Stocking
CUSTOMER SERVICE AGENT @ SYKES
February 2017 - May 2017
• Answering inbound calls
• making changes to the customer account
• setting up payment arrangements
• sending technicians out to the customers location
• troubleshooting some of the customers cable boxes
• transferring to different departments
• working with 8-10 different systems
• making outbound calls to make sure customers are satisfied with the changes CUSTOMER SERVICE AGENT @ GC SERVICES
June 2016 - December 2016
• Answer inbound calls only
• Making changes to credit applications
• Helping retailers in the store correct the applications to be approved
• taking payments
• changing customers credit limit
• approving or denying faxes
• doing authentication questions for customers
EDUCATION
HIGH SCHOOL DIPLOMA @ HAINES CITY HIGH SCHOOL (3.5) August 2012 - June 2016
LANGUAGES
ENGLISH
Native Speaker