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Customer Service Social Media

Location:
Davenport, Florida, United States
Posted:
December 17, 2018

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Resume:

Delquisha

Todd

CONTACT

*** ******* **., *********,

Florida, US, FL 33837

ac7zr4@r.postjobfree.com

407-***-****

PROFESSIONAL EXPERIENCE

DISPATCHER @ PCI SECURITY

April 2018 - July 2018

• Answering Emergency calls from the general public and dispatching them accordingly.

• Updating Excel sheets for the next day schedule and google docs

• Open and close CAD's for officers

• Updating reports on a Police CAD reporting system,

• Basic customer skills to advanced a must in emergency situations.

• Issuing vehicle's to employee's-Unit check's every hour

• Email Reports to clients

• Be very organized, and maintain basic filing system

• Observing Various monitors for any type of suspicious or illegal activities ASSISTANT MANAGER @ EGO HAIR BAR

May 2017 - June 2018

• Checking inventory daily/spreadsheets-excel

• answering the phone and taking messages

• assisting other employees with sales

• payroll

• openeing and closing the store (keyholder)

• up sale current products

• bank deposits

• Online shipments

• Social media pages

• Cashier

• Stocking

CUSTOMER SERVICE AGENT @ SYKES

February 2017 - May 2017

• Answering inbound calls

• making changes to the customer account

• setting up payment arrangements

• sending technicians out to the customers location

• troubleshooting some of the customers cable boxes

• transferring to different departments

• working with 8-10 different systems

• making outbound calls to make sure customers are satisfied with the changes CUSTOMER SERVICE AGENT @ GC SERVICES

June 2016 - December 2016

• Answer inbound calls only

• Making changes to credit applications

• Helping retailers in the store correct the applications to be approved

• taking payments

• changing customers credit limit

• approving or denying faxes

• doing authentication questions for customers

EDUCATION

HIGH SCHOOL DIPLOMA @ HAINES CITY HIGH SCHOOL (3.5) August 2012 - June 2016

LANGUAGES

ENGLISH

Native Speaker



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