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Service Sales

Location:
Coventry, England, United Kingdom
Posted:
December 17, 2018

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Resume:

RESUME

JOE FELIX FERNANDES

* ********** ******,

Cv3 1bu Coventry- uk.

MOBILE; +44-741*******

Email: ac7znq@r.postjobfree.com / ac7znq@r.postjobfree.com PROFESSIONAL OVERVIEW

• A result oriented professional with more than 20 years of experience in Service & Maintenance Operations, Spares Management & Customer Support Functions.

• At present, working with SELCO builder, Coventry as hiring equipment’s technician.

• worked with AMTEK-KINGS AUTOMOTIVE SYSTEM- Coventry as production operator on CNC machinery and parts inspection.

• Previously worked with McDermott inc, caterpillar-Perkins dealer and al-khorayef Petroleum Company as power generator workshop supervisor.

• Demonstrated abilities in addressing operational issues, resolving performance bottlenecks and achieving desired objectives also maintaining them in Microsoft on system.

• Experienced in maintenance/overhauls/operations of a wide spectrum of machines and equipment. Adept at preventive and breakdown maintenance of various machines as per OEM calibration from their computer program and load testing on load bank.

• Adept at mapping designing solutions & troubleshooting problems.

• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities also handling employee attendance, their record of work in excel sheet as history of work carried out. Possess a flexible & detail oriented attitude.

• Ability and experience to drive all type of heavy equipment’s, forklift, back loaders, wheel loader etc.

AREAS OF EXPOSURE/EXPERTISE

Service Operations

• Handling service operations with focus on ensuring on time repairs and modifications; adhering to systems and procedures, monitoring claims and warranty, finalizing AMCs etc.

• Ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for service delivery.

• Coordinating with the Principals for providing product performance reports.

• Managing pre delivery inspection & commissioning of machines and equipment.

• Rendering suggestions for streamlining service systems and developing new systems for enhancing efficiency.

Maintenance Operations

• Planning and effecting preventive maintenance schedules of various machines, conducting overhauls to increase machine up time and equipment reliability.

• Identifying performance bottlenecks and taking adequate measures to rectify faults.

• Evaluating reasons for obstruction/breakdowns and taking steps to rectify equipment’s through application of trouble shooting tools and spare parts planning.

• Executing cost saving and energy saving techniques/measures and modifications to achieve substantial reduction in O&M Expenditures and work within the budget Spare Management

• Assessing requirement of spares; indenting material; interfacing with Purchase Dept for on time procurement of technically approved indented material.

• Generating revenue by encouraging the sales of genuine Spares to clients.

• Coordinating for the inventory function of spares involving planning for storage and use of material so as to improve storage conditions and reduce expenses & wastage to minimum.

• Conducting Pre-delivery Inspection and Commissioning of CAT Generators for DISTA

(Direct Injection Series Turbocharged After cooled), DITA, DICTTA and AWAC (Air to Water to Air After cooled) Engines and also Generators equipped with EMCP (Electronic Module Control Panel 2 & 2 Plus & 3).

• Proficient in Scheduled Maintenance Checks for different Models cat (3300, 3400, 3500, 3600 Series Engines), Perkins, Olympian, Volvo, john Deere, Cummins generators etc.

• Efficient in Major Overhaul and Top End Overhaul of CAT, PERKINS, VOLVO, CUMMINS, JOHN DEERE & MACK Generators, Marine Generators and Marine Main Propulsion Engines.

• Distinguished efforts towards New DG Sales promoting CPCB (Central Pollution Control Board) Norms under Govt. Act and Emissions Development.

• Performing Engine, Component & System Testing ( Performance Monitoring System)

• Well versed with Warranty Affairs- Processing of Documents under proper evidences.

• Performing On-line Data Base System (DBS), Daily Job Log, On-line Travel, Quotations, Order Processing and Departmental Administration.

• Excellent Customer Relationship in several activities like AMC ( Annual Maintenance Contract),TM & R ( Total Maintenance & Repair),PM Contract (Preventive Maintenance),CSA ( Customer Support Agreement), Operation and Maintenance Contract(O & M),Technical Audit, Scheduled Oil Sampling (S.O.S),Custom Track Service etc.in the benefit of “Repair Before Failure”.

At present from 19th June 2017 till know working with selco builders in sales and heavy equipment hiring and maintance dept.

• Hand working on maintaining renting equipment’s, troubleshooting such as forklifts, vibrators, back loader, dumpers, cement mixer machines,generators,testing invertors,grinders,driller etc. testing electrical equipment’s on Clare tester.

• Maintaining log book and carrying out periodic service, such as changing engine oil/filters, fuel filters, hyd oil / filters, cleaning / replacing air filter and maintaince coolant mixture, carrying out valve lash, inspecting or changing mixture rotating bearing etc.

• Also worked in sales dept for guiding of selling tools, electrical cables equipment’s as per customer requirement.

• Ordering spare parts as required for work to carryout

• Entering and maintaining daily work carried in system

• Also carrying out inventory monthly and update in system 27th march 2017 to 18th June 2017, Amtek- kings automotive system ltd Coventry-uk, as production operator.

• Manufacturing parts, con-rod, oil sumps, camshaft covers axle drives etc for different make engines such as caterpillar, john deer, jaguar, range rover etc.

• Worked in con-rod / oil sump/camshaft dept. for manufacturing and checking bearing groove and inserting bearings, drilling on machine bolt holes and tapping them as per specification.

• Checking the quality of work as per specification and supplying to packing dept. 7th Feb 2005 to 17th march 2017, alkhorayef company for sales maintance and repair of oil production equipment’s, as generator workshop supervisor.

• Carrying out maintance, top end overhauling, major overhauling for caterpillar, Perkins, Olympian, Cummins, john Deere and Volvo generators make.

• Repairing and maintaining forklifts upto 15 ton of caterpillar and TCM make

• Load testing to the OEM specification of generators

• Trouble shooting and solving problems,modification if required

• Ordering parts

• Arranging manpower to specify jobs etc

• Carryout periodic maintance schedule and executing the jobs as per schedule

• Verifying the load and installing correct rated generator

• Maintaining the ware house to stock,fast moving and stock need to carryout April 1993 to December 2004, Tehama trading-(Dealers in Caterpillar Engines, Perkins, leister and Mack) as Sr.service engineer

• Conducting Pre-delivery Inspection and Commissioning of CAT Generators for DISTA

(Direct Injection Series Turbocharged After cooled), DITA, DICTTA and AWAC (Air to Water to Air After cooled) Engines and also Generators equipped with EMCP (Electronic Module Control Panel 2 & 2 Plus).

• Efficient in Major Overhaul and Top End Overhaul of all CAT Generators, Marine Generators and Marine Main Propulsion Engines, equipment’s, forklift, transmission system, compressors, complete repair of hydraulic system and pressure testing,hydraulic hammers, repairing of turbocharger, installing Mech seals to water pumps, testing of relief valves & valves calibrating etc. alignments of pumps, checking vibration with vibrating analyzer, generators testing after repair, worked on fuel pumps,nozzle,injectors testing and calibrating. Commissioning new engines, making parts list and ordering spare parts. Fully knowledge of caterpillar computer program SIS, ET, etc.

• Performing Engine, Component & System Testing ( Performance Monitoring System)

• Well versed with Warranty Affairs- Processing of Documents under proper evidences.

• Performing On-line Data Base System (DBS), Daily Job Log, On-line Travel, Quotations, Order Processing and Departmental Administration.

• Excellent Customer Relationship in several activities like AMC ( Annual Maintenance Contract),TM & R ( Total Maintenance & Repair),PM Contract (Preventive Maintenance),CSA ( Customer Support Agreement), Operation and Maintenance Contract(O & M),Technical Audit, Scheduled Oil Sampling (S.O.S),Custom Track Service etc.in the benefit of “Repair Before Failure”.

• During this period, carried out most of the jobs with oil field companies in Yemen, Canadian nexen, Yemen hunt, Nabors drilling,hodeidah port authority, Aden port mukalla port etc

• Also with embassies for trouble shooting, top end or major overhauling. Having apparition letters from them

• Impart on job training for customer and new recruit on disassembly assemble, function of components and accessories for diesel engines, generators and control panel. November 1991 to December 1992 worked with McDermott int. Dubai as Technician

• Worked as technician with McDermott international Dubai, for building of offshore platforms.

• Repair/Installing of new engines on platform alignments of engines with Drives, commissioning and troubleshooting engines of all make caterpillar, Detroit, Cummins, Perkins, Volvo etc.

• Also worked of barge deck for hyd. cranes, testing and adjusting water pressure relief valves,

July 1989 to September 1991 worked with m/s basilio rego’s heavy machinery. TRAINEE TECHICIAN

• Worked with basilio rego’s company in goa contractor for sesa goa mining company. Started mine carrier as a trainee technician by helping sr. technician in their jobs, cleaning parts, worked on transmissions, engines hydraulic system changing tracks, repairing tires. Mostly on all mining equipment’s.

• In 1989 promoted as technician, worked on caterpillar, general motor, Cummins, deutz, komatso, engines, wheel loader, dozer, dumper, motor grader etc, transmission, hydraulic system, tires, chain repair etc. overhaul, testing after repair. Ordering spare parts etc. Education;

• Secondary school certificate

• Diploma mechanical- diesel mech

• Computer diploma

Training Obtained

• Training on caterpillar engines 3200, 3300, 3400, 3500, 3600 series conducted by Tehama trading in Yemen.

• Training on failure analyzer at al-bahar caterpillar training center Dubai.

• Carried out training on vibrating analyzer and alignments with Tehama trading in Yemen

• DuPont safety training

• Leadership training

• Training on counter balance forklift, reach forklift and side loader (combi) in uk.

• HAE (Hire association Europe) servicetech module 1- electrical equipment’s.

• HAE (Hire association Europe) servicetech module 2- mechanical equipment’s

• HAE (Hire association Europe) service tech module 3- non-mechanical equipment’s.

• HAE (Hire association Europe) servicetech module 7- material hoist

• HAE- INSURANCE SERVICE certificate of competence

• Personal Memorandum

Date of birth : 31 May 1969

Nationality : PORTUGAL

Language known : English, Arabic,

Driving license : Kuwait, India, uk driving license and certified in house to drive reach,counter balance forklift and combi forklift

NI Number ; SS808547D



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