IRENE DUNSAVAGE

***** ******* ****. *** #*** Fremont, Ca 94536 510-***-**** ac7zl2@r.postjobfree.com

Profile

I am an experienced Office Manager capable of exceeding goals and expectations with the highest level of customer service especially in challenging situations.

Education

Everest College

2009

Medical Administrative Assistant Diploma

Experience

Washington Hospital Healthcare System, CA

Confidential Clerk

Ability and flexibility to handle high volume, high standards of customer service in a high demand area of the Healthcare System

Communications on telephone with patients, medical offices, outside vendors, management and staff.

Worked closely with RN case managers in the daily activities of flow of patient care.

Obtained Prior authorizations with the needed insurances, utilized web portals and direct contact with referring providers.

Internal chart management

Healogics, Inc, CA Located inside Washington Hospital Outpatient Wound Center & Hyperbaric Medicine

Administrative Assistant

Same as above

ChiroSports USA, Union City, CA

April 2017 to Nov 18

April 2015-April 2017

Office Manager July 2009 to April 2015

Assist in the everyday management of the office, greeting patients, answering phones

Managed all activities of the front office such as scheduling appointments, delegating duties to proper personnel

Handled payments, verifying insurance coverage

Knowledgeable in all new Market Exchange Insurances

Light back office assisting and other office duties, includes but not limited to EMS, therapeutic ultrasound, active release technique stretches

Supervised and trained chiropractic interns and assistants on chiropractic office procedures

Excellent written and verbal and communications skills; ability to interact professionally with a variety of potential patients to clearly address the needs at hand

Record all transactions promptly, accurately and in compliance with accounts receivables

Ensure compliance with all internal controls and establish policies and procedures

Explain, advice in all Insurance Explanations of Benefits to patients and guarantors

Identify referral opportunities and make relevant referrals

U S Health Works, San Leandro, CA

April 2009 – May 2009

Medical Administrative Assistant

Assistant to the Workers Compensation Specialty Coordinator

Prepared and sent out doctor dictations to the transcriptionist

Obtained pre-authorizations from insurance carriers via verbal communication and/or fax letter

Qualifications & Skills

Certificate Of Completion for HIPAA & Medical Records Law: Meeting the Privacy & Security Regulations ( Cross Country Education 8/2014)

Accomplished project manager with profound problem solving skills, dealing with multiple assignment in short deadlines

Certificate of Completion In Advanced Insurance ( H.J. Ross Company 9/2014)

Certificate Of Completion for Chiropractic Insurance Coding, Billing, and Documentation ( Cross Country Education 3/2014)

Communicate in Spanish on a basic conversational level

Digital Portfolio, Academic & Professional References Available on Request

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