SHARON HERNDON-HAYWOOD

*** ********* *****, *******, ** 77090 832-***-**** ac7zin@r.postjobfree.com

PROFESSIONAL PROFILE

Task-focused and customer service oriented professional, exhibiting the keen ability to ensure patient medical records are processed and documentation requirements are compliant. Experienced with Microsoft Office Suite, and Anthea.

KEY QUALIFICATIONS

Health Information Management (HIM) Medical Coding ICD-9-CM ICD-10-CM CPT Medical Terminology

Electronic Health Records EMR / EHR Medical Records Management

Office Management Medical Office Procedures

Insurance Verification Master Patient Index Release of Information (ROI) Tracking / Data Analysis

Anatomy & Physiology HIPAA Compliance Imaging Record Technology Quality Assurance

Charting Filing Reimbursements Data Quality Scanning Interpersonal Professional Communications

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy

Associate of Science Degree – Health Information Technology, 2016

North Houston Family Medicine – Houston, TX 2016 – 2016

Externship (140 HOURS)

Used Kareo software and assisted with switching all of the patients demographic into the new Anthea.

Reviewed Explanation of Benefits with patients, updated medical records, and verified insurance.

Recognized and explained different insurance increases.

PROFESSIONAL EXPERIENCE

Amanda Senior Care 03/2018 – present

Professional Caretakers – Houston, TX 03/2012 – 03/2014

National Smart Health Care Services – Houston, TX 03/2011 – 03/2012

Caregiver

Offered direct and indirect care and provided for patients’ dependency needs such as nutrition, hygiene, safety, and physical and psychological comfort measures. Maintained confidentiality and proprietary.

Completed daily logs documenting patient condition and activities.

Answered phone, assisted clients with medicines, and helped with mobility /activities of daily living.

Centuri Insurance 07/2017-12/2017

CiOX Health – Houston, TX 05/2016 – 12/2016

Tomball Regional Hospital (CioX) 12/2016-03/2017

Medical Records Technician/Customer Service Rep

§Visits healthcare facilities to retrieve information from electronic medical records.

Scans and makes copies of records, uploads information and sends to CiOX’s main system.

Uses medical terminology and abides by HIPAA compliance guidelines.

DHL Global Forwarding – Houston, TX 10/2014 – 03/2015

Westpark Communications – Houston, TX 03/2014 – 09/2014

Customer Service

Answered incoming calls and made outgoing calls; managed information on vessels going out and coming in.

Processed cover sheets for representatives and checks for payments.

Researched where vessels were located and accurately calculated arrival times to destinations.

Provided individualized sales and customer service, and ensured that customers were assisted properly

Maintained a high level of confidentiality while accessing customer accounts.

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