Customer Service Manager

Marvin Lewis

**** ******* ***** ****

Memphis Tn 38115

Tel 901-***-****

Email *******@*****.***

Objective:

To secure a full time position with your company that will allow me to utilize all the skills,

Knowledge and teachings that I have acquired during my years as a supervisor working

With and managing people. A root cause problem solution provider who is skilled in

Developing consensus. Outstanding supervisory and leadership skills have served to

Motivate peers and subordinates, raising individual and team productivity, which has

Contributed directly to the bottom line.

Work Experience:

Games workshop 1/23/18

Present

Responsible for picking, packing and Shipping on the night shift. Monitor, track and schedule Pto for 25 employees and 1 lead.

System One/Hershey 2/21/16 to 1/17/17

Position: Onsite Manager

Responsible for providing our clients with skilled professionals as well as non-skilled to enhance the work force and improve productivity. Responsible for administering disciplinary action coach and counseling for two supervisors and 50 direct reports ( 120 – 150 indirect).

Newbreed Memphis Tn 04/2012 to 2/16/17

Position: Replenishment Supervisor

Responsible for stocking of product prior to being

picked or counted. Serving my internal and external customers daily with a high regard.

Also maintaining PTO for 20 plus employees daily.

Responsible for prepping for cycle counts weekly.

profiling product based on velocity and or volume in the building.

Assign a min and max as well as average pallet quantity to each new item that

comes into building.

Perform line audits 2 to 3 times weekly to ensure products are stored correctly.

Inventory clerk/Lead Responsible for accurately counting inventory and submitting

reports daily.

Cardinal Health Olive branch MS 05/1996 to

04/2012

Position: QIC/PSO Supervisor

Responsible for keeping an accurate account of inventory and maintaining a productive

workflow, while monitoring and controlling a combination of manual or automated task

necessary for storage and shipment of product. Responsible for 22 to 30 employees

daily.

Responsible for an accurate account of $17 million of merchandise.

Responsible for maintaining employees PTO and salaries.

Coordinate and supervise the daily activities of the business and support

technical or production staff in any assigned area.

Work closely with customer service and the customer to develop value added

solutions to ensure present and future goals are being met.

Make decisions, often difficult and or unpopular by carefully weighing the pros

and the cons and acting for the benefit of the business.

Support distribution programs and make recommendations effecting equipment,

and staffing.

Develops an annual operating budget. Manage a system of controls to ensure

that all service levels and operational performance goals are met within

prescribed cost, revenue, and profit parameters.

Support/Enforce safety procedures and awareness throughout the facility

Advo Inc Memphis Tn 05/1994 to

5/1996

Team leader

Responsible for making sure all newspaper adds were not duplicated.

Supervised 5 to 7 employees nightly.

Special skills, experiences, and certificates:

RF equipment experience (10 years)

WMS and SAP experience (8 years)

Certified train the trainer thru Crown for "PIT" Forklift sit down, reach, cherry

pickers counter balance and Drexel (13 years)

Inventory/cycle counting (10 years)

Certified Kaizen leader

Proficient with word and excel

Well versed in ADI time keeping and Kronos

WM Plus

Exceed

Five time chairman ward winner

Education:

Lincoln land CC Springfield IL, Business Management 1990 - 1992

References

Danny Ramage 662-***-**** Mario Dent 434-***-****

John Brenner 717-***-****

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