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Customer Service Sales

Location:
Lagos, Lagos, Nigeria
Posted:
December 16, 2018

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Resume:

OGOALAJI PEACE UFUOMA

House *, Henry okolie Close, Prayer Estate, Amuwo odofin Lagos

PHONE:080********, 070********

E – Mail: ac7zgg@r.postjobfree.com

OBJECTIVE:

To work diligently toward the attainment of organization targets and self advancement for the purpose of adding value to the organization

PROFILE

Peace is a sales/customer service personnel who has worked across various functions in different organizations. She has over 8years working experience spanning across developing sales plan for businesses; managing customer relations through effective and efficient services and establishing, developing and maintaining a strong customer base. She is a well-detailed and ambitious person. She has good oral and written communication skills and also has the ability to work as part of a team or independently with minimum supervision to meet desired goals.

SUMMARY OFSKILLS

oExcellent writing, communication and presentation skills.

oAbility to manage and coordinate people.

oHighly dynamic,target oriented and resourceful.

oWilling and highly open to new and dynamic opinions.

oAbility to work with little or no supervision.

oProficient in MSExcel,MSWord etc.

PERSONAL DATA:

Date of birth: 27th of November, 1981.

Sex: Female

Marital status: Married

Local government area: Uvwie

State of origin: Delta

EDUCATION: University of Nigeria, Nsukka 2008

BSC Sociology/Anthropology

TRAINING: Customer Service and Presentation Skills Training

WORK EXPERIENCES

Sales/Customer Service Officer - Airtel Networks Limited.

Dec, 2013 till date

Working with a team of 1 supervisor and 2 team members for the building and maintaining of airtel's customer base and ensuring customers are duly satisfied.

Responsibilities:

oSales of Airtel products and services

oEducating customers on Airtel products and services.

oRendering after sales support to customer to ensure products and services are effectively and efficiently used.

oAttending to customer’s queries and complaints on timely basis.

oFollow up calls on issue resolution

oCollection of payment and posting of payment into customer’s account

oDaily reporting of activities

oOrganizing sales jamboree to meet set targets

oBuilding and developing business relationship with customers.

oMaking decisions and delegating work to others in the absence of the manager

oCommunicating and prospecting for sales relationship with companies and potential clients.

oTimely checks and control of the inventory.

Pebon Worldwide Solutions( security Company)

POSITION: Marketing 2010-2012

RESPONSIBILITIES:

Sourcing for high profiled clients by means of preparing and distribution of proposals.

Management and supervision of relationship with clients

Regular check-up on clients to ensure complains are solved without delay.

Developing and introducing new methods of marketing.

To support the overall marketing objectives of company both internally and externally

To develop promotional opportunities and ideas from conception through to delivery

Preparing of daily report.

Hygeia(Hmo) Health Maintenance Organization

POSITION: Customer Service Officer/Marketing 2009

RESPONSIBILITIES:

Provide client support services in accurate and timely fashion

Maintain high level of professionalism and competence in every client interaction.

Build positive and productive relationship with clients

Make frequent client calls and visits to strengthen client relationship.

Analyze and resolve service issues promptly

Inform management about complex client issues and resolutions

Work in compliance with company policies and procedures

Identify and develop new business opportunities with client contact.

CERTIFICATIONS WITH DATE

Afrihub

COMPUTER SKILLS

Microsoft Proficiency

STRENGTHS

Ability to work under pressure to meet up with tight schedule

Good communication and administrative skill

Very good human relations.

Ability to manage change and work under pressure and a Master strategist.

Self motivated and target oriented

HOBBIES

Reading, Cooking, Relating with People and Sporting.

REFEREES (available on request)



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