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Quality Assurance Lead

Philadelphia, Pennsylvania, United States
December 16, 2018

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Highly motivated, detail oriented business technology professional with over 25 years experience defining, documenting and testing business requirements in multiple industries. Customer-focused, highly organized self-starter with demonstrated ability in producing high level accuracy in business analysis, application and technical testing, writing extensive sql queries for database validation and assisting development in white box testing. Exceptional interpersonal skills, resourceful, creative problem-solver dedicated to quality deliverables, strong work ethics and adjusting to changing environments and tight deadlines in a waterfall or agile methodology.


Barclays, Wilmington, DE

CE-SOLUTIONS, Kennett Square, PA

QE Lead March 2017 to Present

Work on the End to End Testing team for Digital Services for Barclay Card US. The End to End team tests the integration across all verticals from the Customer Experience standpoint.

Participate in project meetings to understand scope of project, call out any requirement in question or gaps and assist in scheduling of ETE test resources.

Work closely with Risk, Project Managers, Business Units and development to determine gaps across all verticals and develop test plans and test scenarios to cover those gaps.

Act as Subject Matter Expert across verticals to assist and clarify requirements/user stories for testers.

Produce test plans for Production testing (PVT) for stakeholders to test in production to ensure builds and software functions as expected.

Assist testers in validation of user stories and runs; report status and collaborate with teams to address any discrepancies found while testing.

Produce multiple reports to upper management on execution status’ on my projects and Sprint Regression Testing.

Coordinate PVT Testing, obtain test accounts, report status and work with project management to ensure project success.

Monitor QA environment releases, track down and communicate on teams status’ and issues, report out to upper management and Digital Services as well as setting up folder structure in QC for next sprints.

Experienced in testing web, mobile Android/IOS and IVR on different browsers and versions in an agile/SCRUM environment.

Experienced in JIRA, Rally, Quality Center, Test Director, TSYS green screens, Confluence, Digital Services credit card applications. SQL Developer. Currently using Cucumber and modifying scripts for our purposes.



UAT Business Analyst / QA Lead July 2017 to December 2017

Assigned to Wealth Management’s Strategic Mutual Fund Platform Integration project to migrate the US Private Bank MF processing from a direct integration with fund companies to JPMC’s SCPP platform.

Worked with business owners on requirement updates and performed data validation and reconciliation on 2 work streams (Account Conversion & Position Migration and Account Opening and Maintenance) through multiple downstream applications using UIs, database queries and validating XML messages while working closely with business SMEs and Project Management.

Wrote and executed user stories to perform UAT acceptance testing and regression in an agile environment.

Experienced in JIRA, DBTester/SQL Server, Splunk, SOAPUI and XML.



UI QA Analyst May 2017 to June 2017

Responsible for UI testing Wealth Managements User Experience web-based application.

Analyzed, reviewed and updated requirements with BA’s in cases where application was not following written requirements.

Experienced using Rally utilizing user stories, executing and tracking deliverables and defects in an agile environment.

UAT Business Analyst /Senior QA Analyst October 2012 to February 2017

Worked with Business SME’s to review and document business requirements, keep repositories updated and insure products meet business requirements.

Responsible for validating client custom reports, statements, extracts and files for TSU-IMS Client Custom dept.

Assisted other departments in UAT testing and provide final sign offs.

Highly efficient in validating discrepancies and inconsistencies in data, formatting, calculations etc. to ensure optimum quality of deliverables.

On stand-by for all production issues involving Client Custom reports and statements.

Worked with client apps such as Investran, Investier, ECR and Insight to set up and validate data to test business scenarios.

Responsible for verifying Crystal Reports and loading them to test and production environments.

Worked closely with developers to ensure requirements are understood and developed as required.

Provide detailed release information to eDelivery and CTS teams on daily releases to production and verified when completed.

Perform Investran refreshes and pre/post tasks including user credentials/logins when requested.

Work with Mobius to ensure reports are distributed to dashboards and clients successfully.

Train new hires on all aspects of the QA department.

Participate in daily SCRUM meetings to review sprints and status of current deliverables.

Experienced in JIRA, Visual Source Safe, Crystal Reports/SSRS, Monarch, SQL Server, SharePoint, Confluence, Tortoise, SVN, Magic Tickets (BMC Service Desk Express), Mobius, SQL Server Reporting Services (SSRS)

DE LANGE LANDEN, Wayne, PA July 2012 to October 2012


BA/Test Coordinator

Responsible for coordinating the UAT test efforts for the CSI Project.

Scheduled and facilitated requirement gathering for test scenarios required by the business.

Scheduled and facilitated review of automated test scripts that were executed during unit testing.

Worked closely with project leads and development to understand the infrastructure and assist in identifying test scenarios/conditions for stability and performance.

Developed test cases from business requirements and executed using SOAPUI.

Wrote test plans, test cases and tracked defects in Quality Center.

Reported on UAT progress and issues to upper management.

Proficient in Quality Center, SQL Server, SOAPUI, XML

PJM INTERCONNECTION, Norristown, PA October 2007 to July 2012

YOH CONSULTING, Philadelphia, PA

Senior BA/QA Analyst

The AC2 project was a multi-year effort to develop and implement a second control center to effectively manage the high-voltage electric grid and the wholesale electricity market serving 13 states. The AC2 project was to move PJM’s systems and capabilities to new levels of security and resiliency utilizing SOA and Enterprise Service Bus (ESB) architecture that went into production fall of 2011. I was assigned to several projects within PJM utilizing SOA and ESB service endpoint testing within an agile methodology.

IT Operations: Gathered requirements and developed Statement of Purpose (SOPs) for AC2 BSPs to be used for system support by ITOC.

IT Operations: Monitored the Enterprise Service Bus (ESB) and Tivoli for unit, product, integration, post-production and initial production phases. Results from monitoring produced defects that were submitted to development for analysis or code fixes and support material for ITOC.

Business Service Process (BSP) testing: Developed and implemented test scripts, test execution for unit, product and integration test phases by using stored procedures, triggers and Oracle database validation. Appointed SCRUM Master for this project.

SA Architecture: Developed and implemented test scripts, test execution for product and regression phases of HAM Logging.

SA Architecture: Analyzed technical documentation, developed functional test scripts and executed in product, regression and integration test phases for the Claim Check Service. Worked closely with development and assisted in unit testing utilizing ESB service endpoints. Analyze business requirements, wrote user stories, developed and executed test scripts in product, regression and production test phases on multiple browsers using the SCRUM methodology. Worked closely with the vendor and development to identify discrepancies in requirements and code deliverables.

UEV, IEP, R&R: Analyze business requirements, wrote user stores, develop and execute test scripts in product and regression test phases using the SCRUM methodology.

Patch Management: Develop test scripts for regression testing for eMKT, SPUD, RSC, MUI, SFT. Test execution for the new design of using SCRUM methodology.

Defect Exchange System: Analyzed business requirements, developed and executed test scripts for the sharing of defects between PJM and their vendor. Worked closely with onsite development and offsite vendors to shake out functionality during unit and product test phases.

Patch Management: Responsible for scheduling and coordinating operating systems and database software patches for AIX, Linux, Windows and using the SCRUM methodology. Coordinated successful scheduling to maintain 100% compliance with PJM Technology Goal. Responsible for understanding system dependency analysis for security patch deployment. Effectively communicated at all levels of the PJM organization to schedule PJM Cyber Assets for security patch implementation.

Proficient in Toad, Quality Center, Test Director, HTML, Progress Sonic Message Manager, SharePoint, Tivoli, JMS Test, XML, Clear Case, Remedy. Attended off-site SCRUM training.

Experienced in Parasoft SOAtest, SOAPUI, Clear Quest, Progress Sonic Workbench.

OCTAGON RESEARCH SOLUTIONS, INC., Wayne, PA November 2006 to October 2007

Senior Specialist, Product Testing / R&D

Responsible for overseeing the pharmaceutical drug submission application through the entire QA lifecycle following a strict regulatory compliance protocol.

Highly effective in analyzing use cases, user requirements and business protocol, develop, write and maintain test scripts while working closely with business analysts, developers and client support.

Expert in performing smoke, functional, negative, system, integration, regression, performance and load testing.

Responsible for defect tracking, status updates and traceability matrixes. Easily performs job functions on multiple projects, tight schedules and changing priorities.

Proficient in Accurev, Microsoft SourceSafe, SQL Plus, Bug Tracker.

INDEPENDENCE BLUE CROSS, Wayne, PA April 2005 to November 2006


Senior QA Consultant

Responsible for analyzing business requirements, determining testability and qualifying requirements meet business standards.

Liaison between business stakeholders and the IT departments to analyze and coordinate software issues.

Developed system and functional test scripts, user acceptance test scripts and assisting UAT with additional test resources.

Worked on several projects migrating applications to Internet and Web Browser using object-oriented languages.

Proficient in Quality Center, Test Director, testing applications in AS400, PowerBuilder and mainframes.

SUNGARD (Availability Services), Wayne, PA February 2005 to April 2005

QA ASSOCIATES, Plymouth Meeting, PA

Senior QA Consultant

Responsible for certification of newly developed enhancements on an ASP.NET application tiered-server configuration application (Paragon) that provides uninterrupted access to mission critical systems and data.

SEI INVESTMENTS, Oaks, PA July 2004 to January 2005

ANEXINET INC., Philadelphia, PA

Senior Business Analyst

Responsible for certifying a newly developed ASP.NET application (SMA Dashboard Reporting Services) through the entire QA process.

Developed a process for obtaining data integrity within the QA test environment.

Evaluated and defined a process for turning over the applications to the in-house support center which involved establishing 800 numbers, automated voice scripting /recording, support levels, escalation processes, training and support user guides as well as troubleshooting guidelines.

Experienced in SQL Server Analyzer, Enterprise Manager, PVCS Tracker.


Senior QA Analyst

Responsible for analyzing requirements, developing test plans/scripts, manual and automated test execution for multiple products.

Implementing automated regression testing into existing products.

Experienced in Visual Test, HTML, ASP Pages, SQL Navigator, Visual Source Safe, Microsoft’s Anomaly Tracking System and Opoli’s Robot.

ING VARIABLE ANNUITIES, West Chester, PA January 2001 to August 2001

Senior QA Analyst / Business Analyst

Responsible for developing test plans, testing and problem reporting of enhancements and fixes for an existing administration system (Garwin) while maintaining tight deadlines.

CIGNA GROUP INSURANCE (Acquisition Systems), Philadelphia, PA May 1997 to January 2001


QA Test Consultant

Responsible for ensuring the newly developed disability insurance business software meets business requirements by analyzing requirements, writing test plans and procedures, test execution and defect reporting.

Developed, executed and maintained all automated regression test scripts for disability, life and accident businesses using SOA Team Test.

References available upon request

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