Assistant Customer Service
Resume:
SHERRI AQUILINA
Weeki Wachee, FL 34613
ac7zf6@r.postjobfree.com 727-***-****
EXPERIENCE
AUGUST 2015 – MAY 2018
HOME HEALTH AID/CAREGIVER
HOME INSTEAD SENIOR CARE
8356 FOREST OAKS BLVD.
SPRINGHILL, FL 34606
Trust and companionship were my goals for each of my clients. To me it’s personal and the attention that I provided as a Care Giver is from my heart. Each case is unique and is in need of special circumstances. I took clients shopping, to Dr. Appointments, out to eat, to movies, friends or families’ houses, whatever made them comfortable in their day-to- day living. I offered companionship and conversation, provided respite care, monitored diet, and eating, checked food expirations, assisted them at night and tucked them in and in the morning woke them. Arranged appointments assisted with walking, assisted with entertainment, clothing selection, played games, cards, puzzles, participated in crafts and stimulated, mental awareness. Prepared grocery lists and supervised home maintenance, discussed current and historical events and reminisced about the past. I did light housekeeping, reminded clients of their medications, always utilized safety precautions, gave fluids, prepared meals and ate with them or just sat and had conversation while they were consuming their meals. I bathed/showered, bed baths, assisted in bathroom, dressing, changed briefs, and personal hygiene in general. I helped with mobility and cognitive impairment.
I fed/walked their animals and took care of their pets. Communicated with family and kept them up-to-date with any changes in health and/or medications. I planned, prepared, and cleaned-up meals, picked-up scripts, prepared future meals. I worked with patients who had Alzheimer’s, stroke victims, heart problems, diabetes, vascular issues, broken hips, necks, backs, arms, legs, wrists, etc. 2
HOME HEALTH AID/CAREGIVER
CONTINUED:
The clients that I have met had lived extraordinary lives and they all have unique experiences and backgrounds. I ensured the family, that the client could stay in their homes as long as possible, and still feel safe and comfortable. I quickly got to know the clients and their day-to-day routines. I reported and recorded any changes and warnings signs to office and or family.
Getting you know the patient and their type of illness helped me better serve their emotional and physical needs and assist me in establishing their limitations. Together we worked around their limitations, to make certain they lead full and rewarding lives. Safety was a major concern for the client as well as, myself and every precaution must be taken. I constantly watched for trip and fall hazards. Client Privacy is a must, I follow HIPPA Laws at all times.
I love to be out and about and meet new people. I’m an excellent listener. I communicatee both orally and in writing, which at times, can be quite challenging with clients whom are impaired. I built new relationships, with each and every client/family. All clients’ specific ways of life, roles, values, social institutions, and a shared view of the World. I am always open to training, as this assisted me in getting to know my clients better.
3
JANUARY 2008 – DECEMBER 2015
MEDICAL SUPPORT ASSISTANT
DEPARTMENT OF VETERANS AFFAIRS
9912 LITTLE ROAD
NEW PORT RICHEY, FL 34654
I maintained a positive work environment among internal and external patients. Care Team (PACT) members. I coordinated with the PACT to review clinic utilization, where clinic set-up was closely monitored. I maintained a fast pace when patients arrived, scheduled and re-scheduled next appointments. I participated in team huddles to manage and place patient care with post scrubbing of charts. Prior to the patients visits, I checked schedules for labs, and/or x-rays, etc., maintained daily appointment schedules for all clinics, and completed all required annual training. I checked requests, and consults in a timely and accurate manner. I scanned insurance cards as directed by current policy and procedures and performed the registration process, updated and verified demographic information collaborately and independently without direct supervision. I documented all appointments in the Electronic Wait List
(EWL) and received training and self-certification for scheduling EWL and Consults. I communicated with VA Medical Staff during inpatient and outpatient follow-up appointments and assisted patients by educating them about the benefits of secure messaging through
MY HealtheVet. I reviewed patient’s medical information for follow-up orders, consults, and their medication reconciliation lists.
I participated in the facilitation of care for the Veteran, determining patients’ needs regarding rewrites; pharmacy, etc., maintained confidentially agreements, abided by HIPPA LAWS and exhibited ethical conduct. I communicated with providers and other staff members to ensure patients maintained their out-patient resources and yearly physicals. I scheduled, Diabetic Labs and classes, eye clinic, Surgery Clinics, Dermatology Clinics, Flu Shot, GMA Classes, EKGs, Mammograms, Mental Health, etc., and had access to over 300 clinics. In 2014, I scheduled over 5,308 appointments and 244 consults efficiently and accurately and received an Outstanding Performance Appraisal for doing so. I understood Federal, State, and Local Programs and Regulations, and exceeded in Patient Care and Customer Service. I continued to practice safety and sanitation procedures in the medical environment, consistently responded to patients, families, and visitors who required assistance in a friendly and cooperative manner. Furthermore, was proficient on the current policies, procedures, directives, and eligibility criteria and was responsible for identifying incomplete encounters/information and could support communication findings to providers.
4
SEPTEMBER 1987 – JANUARY 2008
INVESTIGATIVE ASSISTANT AND TRAINING TECHNICIAN
DRUG ENFORCEMENT ADMINISTRATION
4950 WEST KENNEDY BLVD.
TAMPA, FL AND QUANTICO, VA
I was employed by the Drug Enforcement Administration (DEA) as an Investigative Assistant. I held a Top-Secret Clearance. I prepared Time and Attendance for the group. I typed/proofread memos, letters, DEA-6’s (Investigative Reports), utilizing office automation and computer software, etc., I ran license plates, looked-up last known addresses, and created case files. I assisted in inventory of drugs, money, and other evidence. I provided a full range of personnel support, administrative, and management services for GS’s, Special Agent’s in Charge (SACs), Assistant Special Agents in Charge
(ASAC’s) and assigned SAs within DEA. I performed specific independent assignments, and adhered to policies and procedures. I made travel arrangements and ensured timely preparation and maintenance of personnel related documents. The building was secure, as well as, the Base and surrounding areas, with restricted access; any who entered, was required to have an FBI/DEA Badge, and/or proper credentials, and/or a specific need to be there. I entered information into an automated Visitor Log, Checked ID’s, and security classification’s, vehicle information, the purpose of visit, and called the POC for an escort. I worked well with the public and was great under pressure. My objective was career enhancement and to explore all opportunities that were available. I also worked in the Firearms Training Unit, at the FBI Academy in Quantico, Virginia. I was always willing to work evening and weekends. I was delighted to take any type of training to enhance my experience and was available for travel at any time. I enjoyed talking with the Agents and Trainees. I served as a Training Technician/Secretary and Assistant to the Unit Chief. I worked closely with 13 Firearms Instructors. I performed a variety of administrative, support, technical, and other duties which included; maintaining a computerized inventory of all DEA-issued weapons, protective vests, shields, and helmets. I replenished course material in accordance with the Unit needs; contacted others to arrange procurement of items, use of facilities, and provided basic information to Firearms in-service participants; performed general typed and clerical work. This was vital for other assistance, such as, advising participants on what to do for administrative matters, and other personnel procedures supporting Federal Law Enforcement Firearms Training Programs. I utilized office automation, printers, fax, telephone, and computer software. Reviewed training packages and contacted students world-wide by typing a large volume teletype and telephonically, providing guidance and assistance for curriculum, travel accommodations, leisure time activities, and local attractions. I advised staff, trainees, and the public with the status of recruitment actions, employee benefits, position description preparation, Workman’s Compensation Regulations, and a vast variety of related procedures and requirements. I was the only female and only, non-Agent individual to be admitted/enrolled and Graduated in the First EMT School, for Firearms Instructors.
5
EDUCATION/SKILLS
APRIL 2017
CNA PREP TRAINING
AFFIRMATION OF ACHIEVEMENT
BLOODBORNE PATHOGENS
CERTIFICATION CARD
CERTIFICATE OF COMPLETION
ASSISTING WITH MEDICATION
CPR, AED, AND BASIC FIRST AID
CERTIFICATION CARD
CNA MEDICAL ACADEMY
2200 US HIGHWAY 19
HOLIDAY, FL
AUGUST 2000
EMT TRAINGING CERTIFCATION
NATIONALLY RECOGNIZED EMERGENCY MEDICAL TRAINING
TECHNICIAN
QUANTICO, VIRGINIA
JUNE 1999
INTERIOR DESIGN CERTIFICATE OF ACHIEVEMENT
NATIONAL INTERIOR DECORATING SCHOOL
ALEXANDRIA, VIRGINIA
OCTOBER 1998
NATIONAL BARTENDING SCHOOL
ALEXANDRIA, VIRGINIA
SKILLS-
• Get along well with others
• Work great under pressure
• Very organized and a hard worker
• Enjoy meeting new people
• Like a fast-paced environment
• Appreciate learning new things
Contact this candidate