Karen JoAnn Davis

***** **** ****

Farmington Hills, Michigan 48335

810-***-****

EDUCATION

Marygrove College; Phlebotomy Program 2012-2012

Davenport University Phlebotomy Program 2009-2011

Ross Medical Centers Medical Assisting 1981-1982

Flint Central High School Business Curriculum 1970-1973

EMPLOYMENT HISTORY

Stein Mart West Bloomfield, MI 2016-2017

Customer Service, cashier, store set up, inventory, sales/

stock.

Blue Care Network Southfield, MI 1983-2017

Unit Lead Affordable Health Care 2014-2017

Subject matter expert assisting with members eligibility coverage. Provided customer service to other departments, agents. Process terminations, reinstatements, assisted Medicare

eligible members with eligibility issues.

Audit Specialist 2008-2004

Determine eligibility for Medicare & BCN-65 members annually.

Process terminations, reinstatements & COBRA coverage requests.

Typically input/resolve over 18,000 cases annually.

Group Inquiry Rep (Call Center) 2005 – 2008

Assisted groups with benefits, eligibility & billing issues.

Worked with collection specialist to recover lost premiums.

Interim Trainer 2007

Customer Service Rep 2005

Unit Leader- Subject Matter Expert 2002-2004

Medical Information Specialist 1999-2002

Medical Records Coordinator 1992-1999

Assisted patients with medical records and sick leave,

disability paperwork, court records, i.e. divorce, birth, marriage, death. Copies for

attorney, life insurance. Filing of Medical records, and maintaining documents confidentially.

Medical Assistant 1983-1991

Vitals, Venipuncture, patient care, assisted doctors with patients/minor surgeries, injections along with inpatient/

outptient admissions.

Dr. Clarence Kimbrough, MD 1982-1983

Medical Assistant

Vitals, venipuncture, patient care, assisted doctors with patients/minor surgeries, injections along with inpatient/

outpatient admissions.

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