Vanna Le

** ****** ****, *******, ** M*B *A*

647-***-**** ac7zei@r.postjobfree.com

Professional Objective

Seeking opportunities in the administrative field that makes use of my clerical experience, and customer relation building experience. I aim to gain the experience needed to thrive in a work environment that depends on multi-tasking and diligence to small details. Summary

Detail oriented, hardworking professional with an educational background in Business Administration emphasizing in Human Resource development.

Curiosity in Human Resource development with a drive to work with clients and employees to create solutions that comply with company policy.

Education

Centennial College, Toronto, ON Graduated Aug 2016 Advance Diploma in Business Administration Human Resources Coursework: Human Resource Management, HR Planning, Dispute and Resolution, Compensation and Benefits, Occupational Health and Safety, Recruitment and Selection, Labour Relations, Communications, Organizational Behaviour, Finance. Key Skills

Experienced on conducting training and presentations.

Managing and developing client relationships.

Proficient in Office Suite and SAP software.

Relevant Academic and Professional Experience

Standard Operating Procedure for Training Employees

Enhanced the current standardization of employee training.

Formulated a new step-by-step instruction manual on how to do the required task as well as creating a schedule to follow to better enhance their skills.

Executed the instructional lesson with new employees and reported on the results. Researched and Development of Bargaining Deals

Formulated deals and bargains to negotiate wages, compensation, and benefits for employees.

Facilitated the delivery of the offers and counter offers to ensure that the both parties arrive at a satisfied agreement.

Executed the agreement based on the final contract. Work Experience

JLABS@Toronto Johnson & Johnson Innovation – Receptionist June 2018 – Present

Managing multiple scheduled appointments using ivisitor system.

Enforcing company policy by ensuring all staff and visitors adhere to security regulations.

Triaging of client requests and directing to appropriate personnel.

Responsive to any inquires staff may have and ensuring questions are answered in a timely manner. Lindt & Sprungli – Sales Associate Oct 2017 – June 2018

Enforced company policy among new and current employees.

Trained new associates on how to assist customers in a calm and timely manner.

Worked with co-workers to complete assigned tasks and achieve sales.

Conducted data collection and presenting all finding to management team.

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