Resume

Sign in

Desktop Support Active Directory

Location:
Fremont, California, United States
Salary:
38.00
Posted:
December 16, 2018

Contact this candidate

Resume:

Jay D. Lodhiya, (** Yrs. Experience)

ac7ze3@r.postjobfree.com 4016 Ralston Common, Fremont CA 94538. 510-***-****

Summary:

Professional and experienced, detailed-oriented Desktop support L3 & up motivated to drive projects from start to finish as part of a dynamic team and CITIZEN of USA

Committed to maintaining cutting edge technical skills with latest industry knowledge, always open for new ideas and willing to learn more for this challenging technological world

Excellent diagnostic and problem-solving skills with the best proven customer service

Windows XP, 7 to 10, Apple OSX, UNIX, ITIL&ITSM standards and administration of Office 365 products, MS Exchange, Azure, One drive and some other applications below

Network maintenance, Configurations and Troubleshooting, with I phones & Android phones.

System upgrades and Backups, Autonomy, migration, Encryption with SQL etc.

Active directory, SCCM and PDQ for user access management, Casper with testing antivirus

Cable, hardware, software, hubs, routers, Switches, installations maintenance and troubleshooting including hand devices and desk Phones

Printers, Scanners, fax upgrades maintenance, troubleshooting & Inventory management

Remote access technology VPN, VNC, Citrix, VM Ware, Remote Desktop, go to assist etc..

Ticketing Service Now, HP Service manager, Remedy, Kerio Connect, Track IT and many more

Education/Certifications

High School Diploma,1980 Rajkot, India (Languages: - Gujarati, Hindi, English)

Microsoft Certified Professional (MCP) in 2001.

NASA Information Security & Privacy on 2/4/2016

Working on CCNA, & MCSE Certification,

Professional Experience

Extreme Networks. San Jose CA (Contract for Apt ask) March 2018 – Sept 2018

Desktop Support Specialist

Working on complete endpoint support for win/mac up to L3, including remote and walk in for all Extreme Network locations worldwide including Diagnosis, Configurations, troubleshooting,

Deployments, upgrades, backups, with SQL, ticketing SLA and, I phone, Android phones etc.

Access management of Active Directory On-off board, SCCM, PDQ, MDT, VM Ware, Azure

Lumentum. Milpitas CA (contract for Xoriant) Oct 2017 - Feb 2018

Desktop Support Specialist

Working on complete endpoint support for win/mac up to L3, including remote and walk in for all Lumentum locations worldwide including Diagnosis, Configurations, troubleshooting, Deployments, upgrades, backups, with SQL, ticketing and, I phone, Android phones etc.

Access management of Active Directory On-off board, SCCM, PDQ, MDT, Azure, VM Ware

Administration for Concur, Jira/Confluence, DocuSign, Adobe, Salesforce, Office 365 products, GTM, CMDB, Certify Single sign on, Bit locker, Malwarebytes, Oracle, plus, Avaya Phones.

Apttus. San Mateo CA (contract for Advantis Global) Mar 2017 - Sept 2017

Desktop Support Specialist

Working on complete endpoint support for win/mac up to L3, including remote and walk in for all Apttus locations worldwide including Diagnosis, Configurations, troubleshooting, Deployments, upgrades, backups, with SQL, ticketing and, I phone, Android phones for the entire Network

Access management of Active Directory On-off board, SCCM, PDQ, MDT, SQL, Azure VM Ware

Administration for Concur, Jira/Confluence, DocuSign, Adobe, Sales force, Office 365 products, GTM, CMDB, Certify Single sign on, Bit locker, Malwarebytes, Oracle plus ShoreTel Phones.

San Ramon Regional Medical Center. San Ramon, CA Nov 2016 - Feb 2017

Desktop Support Technician (contract for IMC)

Win/mac Deployment, Configuration, Diagnosis, Troubleshooting, Active Directory, Refreshes.

Complete end user support PDQ, SCCM, SQL, Office 365 products including Printers & Phones

San Mateo County Office of Education. Redwood City, CA Jun 2016 - Nov 2016

Desktop Support Technician (contract for Agreeya Solutions)

Complete end user support including Active Directory win/mac & Ticketing, SCCM, MDT, Azure

Using Kerio connects per user’s needs AV tickets, SQL. Office 365 products, Inventory etc.

NASA Ames Research Center. Mountain View CA Jan 2016 - May 2016

Lead Deployment Team (contract for T.J.Westlake)

Complete Deployments of win/mac & with SCCM, onsite, remote & phone tech support

Diagnosed and troubleshoot windows, Mac & applied solutions to increase company efficiency, Backups also manage Office 365 products, MS Exchange and lead the entire team.

Active directory and user access management with Encryption- Descriptions upgrades. Install-de install hardware, software, configurations and troubleshooting including hand devices.

Built application platform foundation to support migration from client server to end users

Consistently met deadlines & requirements for all work orders with, Office 365 products, Azure

Provided documentation on start-up/shut down and all level troubleshooting for end users, also work on tickets for to maintain the proper excess to all the users. MDT and VM Ware

El Camino Hospital. Mountain View CA Jun 2015 - Dec 2015

Desktop Support Technician (contract for Pomeroy)

Complete Technical support from Server to end users including Troubleshooting and Deployments Win/mac tailored for management to end user’s needs, remote & onsite support

Aligned office departments and increased inter-department communication and data sharing.

Recommended network security with antivirus, standards to management. MDT, Azure

Working from 6pm to 6am all night for controlling the command center for any emergencies.

Milestone Technology. Fremont CA Jun 2015 - Apr 2017

Desktop Support Technician (Part time only)

Complete Technical support from Server to end users including Troubleshooting & Deployments tailored for management to end user’s needs, remote & onsite support

Working across the bay area on with big companies like Cisco, Scandisk, Agilent & so on…

Aligned office departments and increased inter-department communication and data sharing.

Recommended network security with antivirus, standards to management for Win/Mac

Computer Network Technician Jan 2002 - June 2015

Independent Anderson CA

Established compatibility with third party software products by developing program for modification and integration, for small businesses around 30 miles. For Win/Mac

Complete Desktop Support and developed, implemented complex applications on multiple platforms. Provided continued maintenance and support.

Deployments, hardware, software, upgrade and maintain the entire network for customers.

Also support Printers, phones and Inventory, working on call for proper service.

Thrifty Car Rental. Millbrae CA Oct 1999 - Nov 2001

Regional Network Manager

Managed company network for up to17 locations in the San Francisco/Northern CA area

Provided hardware & software support on various Windows Operating Systems & Platform

Handled routine networking/computing infrastructure tasks as requested by employees And management, also worked on for user access management and Back ups for Win/Mac

Designed strategic plan for component development practices to support future projects.

Managed creative projects from concept to completion while managing outside vendors.

Recommended network security standards to management. Designed and implemented new server standards for core business services Encryption- Descriptions for data.

Complete end user’s support, Printers, Fax and Phones installations and maintenance.

LinkedIn - https://www.linkedin.com/in/jay-lodhiya-31325a20/

DICE.COM - https://www.dice.com/dashboard/profiles/active



Contact this candidate