DONA MATHEW *** huntsmill blvd

Scarborough M*W*Y*

Phone: 705-***-****

Email:ac7zda@r.postjobfree.com

PROFILE

Strong foundation in global business concepts and management skills

Solid Organizational and leadership skills-able to effectively manage multiple responsibilities and individuals requiring extreme attention to detail and overcoming obstacles within deadline-driven environments

Confident communication skills with substantial public speaking and presentation experience.

Extremely result oriented and proactive in addressing and resolving problems

EDUCATION

Post-Graduation Diploma in Global Business Management

Sir Sanford Fleming College, Peterborough, ON 2017-2018

Bachelor of Business Administration

Rajagiri College of Management and Applied Sciences,

Mahatma Gandhi University, Kerala, India. 2013-2016

Diploma in Aviation, Hospitality and Travel Management

FrankFinn Institute of Airhostess Training, Delhi, India. 2014-2016

WORK EXPERIENCE

Technical Support Advisor, Concentrix, Peterborough, Ontario Sept 2018- Current

Providing answers to clients by identifying problems, researching answers, guiding clients through corrective steps.

Accomplish information systems and organization mission by completing related results as needed

Writing reports and maintaining documentation to monitor client issues.

Maintaining work stations and LAN performance.

Cashier, No Frills, Peterborough, Ontario May 2018-Sept 2018

Handled all the cash, credit and cheque transactions.

Managed and solved queries of customers

Issued receipts, refunds and redeemed coupons to the customers

Maintained monthly, weekly and daily reports of transactions

Team member/Cashier, KFC/Taco bell, Peterborough, Ontario May 2017- Apr 2017

Provided customer service by operating cash registers, taking customer orders and running the drive thru.

Managed to answer calls on customer inquiry

Ensured quality control and maintained inventory on the store.

Administrative Assistant, Canam Consultants Pvt Ltd, Kerala, India Jan 2016- Dec 2016

Performed general administrative and clerical duties including mailing, preparing documents, reports and copying to management.

Assisted in resolving any administrative problems.

Answered calls from clients and customers regarding their inquiries

Scheduled and coordinated meetings, appointments and other arrangements required for the company

Performed miscellaneous job related duties as assigned.

ADDITIONAL EXPERIENCE AND ACHIEVEMENTS

Have done an applied project with an online Home-schooling company named Unlock Math which is based in Peterborough, Ontario for a period of 4 months.

Have been selected as Runners-up of the Bell Innovation award for the Global Business Management/International Trade Program at Fleming College, Peterborough on April 12th,2018.

Have done an industrial project on the HR topic “A study on the effectiveness of Performance Appraisal with reference to hotel The Panoramic Getaway, India for a time frame of 30 days in the company

Certified with Travelport Galileo GDS Basic &Advanced software

Completed Inflight training with Jet Airways chartered flight No.9W9882 in India

CORE STRENGTH

Self-motivation and ability to take the initiative

Tolerant and flexible

Mutitasking

Counselling ability

Good people skills

REFERENCES

Available on request

Contact this candidate