Customer Service Quality

Abhishek Singh

Email:

ac7zct@r.postjobfree.com

+91-720******* ; +968-********

I aspire to utilise my years of experience in leadership, proven ability in quality establishment and exceptional leadership skills to contribute to the success of the organisation with proper ISO Standardisation.

Total 7 years of experience in BPO Customer Care Service and Quality Management

4 years of experience as an Quality Analyst Management

13 months of experience in Document Controller in Service Administration (OMAN- Muscat)

Excellent analytical abilities to grasp the key points from complicated details April 2017 – Till Date RAY International (OMAN)

Document Controller –Administration

Control all aspects of project documentation on multiple simultaneous projects, utilizing various control methods/systems

Ensure proper document control support is given to each area

Produce and maintain Document Progress Reports to Project Managers

Ensure all documentation provided is as per Client quality formatting requirements

Create Document Control and correspondence folders for individual projects

Ensure all templates used with the department conform to the Company standard Career

er Objective:

Profile:

Work Experience

Abhishek Singh

Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases

Devising and maintaining Office systems

Booking Training Rooms and Conference facilities

Using content management systems to maintain and update websites and internal databases management

Managing and Maintaining Budgets, as well as invoicing

Liaising with staff in other departments and with external contacts

Ordering and maintaining stationery and equipments

Sorting and Distributing incoming post and organising and sending outgoing post and reports

Arranging Travel and Accommodation for staff and other external contacts

Liaising with colleagues and external contacts to book travel and accommodation

Organising and storing paperwork, documents and computer-based information

Recruiting, Training and Supervising Junior Staff and delegating work as required

Manipulating statistical data

Arranging In-House and External events

Organizing, arranging and coordinating meetings

Sorting and distributing incoming and outgoing post August 2016 – March 2017 Serco Private Limited

Quality Department

Auditing of Data

Sending Daily Quality Data and Feedback report to managers

Conducting Quality Induction & Certification for new joiners

Verify compliance of company activities with the prescribed rules and regulation. Take corrective measures in case of discrepancies. Abhishek Singh

Report Writing about the quality of each employee and displaying the same for further improvement.

Every day is motivating the employee to rewards and Recognitions Nov 2014- August 2016 Serco Private Limited

Quality Assurance Executive

Call barging & Feedback

Sending Daily Quality Score and Feedback report to managers

Conducting Quality Induction & Certification for new joiners

Verify compliance of company activities with the prescribed rules and regulation. Take corrective measures in case of discrepancies.

Report Writing about the quality of each agent and displaying the same for further improvement.

Every day is motivating the agent to rewards and Recognitions

Adherences in Daily, Weekly & Monthly reports

May 2013 – Nov 2014 Epicentre Technology Private Limited Quality Assurance Executive

Call barging & Feedback

Report Writing about the quality of each agent and displaying the same for further improvement.

Prepare Quality reports

August 2011 – April 2013

Customer Service Executive

Registering the customer query for after sales service and sending representative to solve the same.

Selected five times as an agent of the month for high performance.

Providing Service level reports.

Handling escalation calls and solving them.

Data Entry Operator

Registering the candidate details in system.

Abhishek Singh

EDUCATIONAL

QUALIFICATION

BOARD / COLLEGE MONTH & YEAR

OF PASSING

%

S.Y.B.Com

Shankar Narayan college of

commerce

2013 58

Higher Secondary Certificate Maharashtra State Board of Secondary and higher

secondary education.

2011 56

S.S.C Maharashtra state board 2009 55

Target oriented

Good negotiation skills with customer-oriented attitude.

Interpersonal skills & networking

Excellent Quality Management.

Excellent customer service skills.

Having energetic personality which inspires co-workers to reach goals. Proficient with Microsoft Windows

MS Office

Microsoft Excel

Power point

Internet

Epicore & QMS Softaware

Listening music’s, net surfing

Education

Competencies and Attributes

Computer skills:

Interest/Hobbies:

Abhishek Singh

Date of Birth : 1st April 1993.

Place of Birth : Mumbai

Languages known : English, Hindi & Marathi

Sex : Male

Marital Status : Single

Nationality : Indian

Place: Mumbai Abhishek Singh.

Personal Details

Contact this candidate