Qatar - ********

ac7zco@r.postjobfree.com

SAMAH ALAGHA

HUMAN RESOURCES/ EMPLOYEE RELATIONS COORDINATOR

Employee Induction Process Immigration Process Hiring & Staffing

Competent Employee Service Professional with an experience of over 6 years across Human Resource Functions and Employee Relations.

Demonstrated strong abilities in meeting the customer's needs by providing and delivering professional, helpful, high quality service and assistance to meet employee requirements

Skilled at supporting the development and implementation of HR initiatives and systems while recommending new policies and procedures

Requisite and active involvement in recruitment posting ads and managing the hiring process.

Skillful in handing the performance management processes along with the management of disciplinary and grievance issues

Expertise in maintaining employee records including leave, attendance, medical, etc. according to policy and legal requirements on the system

Well versed in reviewing employment and working conditions to ensure legal compliance

An effective communicator with honed planning, interpersonal, analytical and time management skills with strong capabilities to develop and maintain sound relationships with Employee

College Of North Atlantic, Doha, Qatar-December 2017 to June 2018 (Temporary Job)

As Administrative Assistant

Key Result Areas:

Provides administrative support to the manager and staff in the corporate services department.

Provides event management support to the corporate services team

Organizes meetings and sets up appointments in the Manager's Calendar.

Maintain Meeting room calendar

Creates and maintains physical and electronic filing system for the department.

Maintains office inventories and workshop supplies including promotional gifts, orders office supplies as needed.

Prepare and process invoices/cheque and creates requisitions for the department.

Maintains the department expenditures by preparing and processing purchase orders.

Assists the Manager in the review anad analysis of departmental finicial statements.

Prepares and processes petty cash.

Provides assistance to Corporate Services Coordinators with course/program preparations ( Contacting student/preparations and filing of certificates, etc.).

Maintains website and Intranet content, SharePoint and other CS electronic files and folders.

Prepare a variety of letters, forms, reports and other documents.

Maintanis Corporate Services office space so it has organized apperance.

Replies to general inquires received by phone or e-mail.

Using Peopel Soft System.

Sidra Medical & Research Centre, Doha, Qatar – Mar 2016 to May 2016 (Temporary Job)

As Customer Service Assistant

Key Result Areas:

Prepared and collected all required documents to apply family visa for the employees

Accounable for following up with Immigration team, tracking online for family visa applications, and assiting in the issuance / renewal / transfer of visas for the employee and their family members.

Maintained employee records on the system and uploading new documents

Assited employees to prepare relative visit visa application and house maid application

Followed-up with Immigration Department for exit permits, while ensuring expiring visas are extended and the visas are being cancelled / transferred on time

Qatar Museums Authority, Doha, Qatar – Feb 2013 to June 2015

As Senior Employee Relations Coordinator

Key Result Areas:

HR Generalist Functions

Assisted employees on HR related issues and acted as a focal point of contact for all employees

Provided employees accurate information and guidance related to HR policies and procedures

Assisted the ER-Section Head with all disciplinary and grievance issues

Scheduled investigation interviews and provided appropriate recommendations in light of evidence and policy

Handled procedures of resignation, termination and retirement

Handeld the position of Executive Secretary for the HR Director for 6 months beside my main role.

Coordinated with payroll section to prepare and issue various contract amendments as required

Implemented HR Procedures and ensuring their conformity with the 2009 HR Law

Performance & Staffing Management

Co-ordinated appointments with relevant staff and ensured departments staffing levels are not impacted by temporary absence of staff

Managed the process of employee separation and condcuted exit interviews as required upon resignation/termination.

Prepared HR reports of resignation, termination, retirement and other matters of interest to company management.

Facilitated internal Company transfers and handled change in Job title process

Assisted in the procedures of promotions and ensured that the change of status for study case/promotion process is effectively implemented and the employee aware of their new roles and responsibilities.

Smeet Ready Mix Company, Doha Qatar – Feb 2011 to Aug 2011

As HR Officer

Key Result Areas:

Handled employee requirements related to employment and salary certificates Processed official certificates

Assisted in the recruitment and hiring process along with creation of offer letters and managing the employee induction program along with preparing the orientation checklist, issuing identification cards, etc.

Accountable for collecting visa application documents and ensuring their validity before forwarding to the Government Immigration department for processing

Monitored employees’ attendance on regular basis and investigating absence cases

Managed the filing system at HR department, updated HR Master File and employees files and collected required documents and forms.

Tanween Development & Real Estate Management Company, Doha, Qatar – Jul 2008 to Oct 2010

As HR Officer

Key Result Areas:

Handled the initial introduction and induction process of the new joinee and prepared his personnel file for company records

Entered personnel file of employee on Microsoft Dynamics GP system V.10 (E-File system).

Handled probationary employee evaluation

Maintain employee leaves and provided the HR Manager & HR Director with monthly updated report about employee leaves balance

Handled medical insurance issues & claims, education benefit claims, immigration process for exit / re-entry permits, travel arrangements & payments, office stationary & equipment supply maintenance, etc.

Arranged booking reservations and leave settlements for employees going for vacation and monitored their retruns as scheduled and reported to the department head if there are any delays.

Urban Planning & Development Authority, Doha, Qatar – May 2007 to May 2008

As Customer Service and Data Entry

Key Result Areas:

Provided timely and accurate information to customer complaints along with timely feedback related to specific problem or customer concern.

Developed and updated the clients database while assisting in issuing building permits process

CAREER HIGHLIGHTS

EDUCATIONAL QUALIFICATION

Degree – Computer Information Systems

Al Zaytoonah University, Jordan

PERSONAL DETAILS

Place and Date of Birth:

Qatar 14th October, 1982

Address:

Doha, Qatar

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