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Customer Service Project

Location:
San Francisco, CA
Posted:
December 15, 2018

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Resume:

Jessica Kuskanto Putri

Email: ac7zah@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/jessicakuskantoputri Phone: +1-925-***-**** Summary of Qualifications

• Project Management: Familiar with Agile and Waterfall o New Product Development: Estimated the budget for new products with unknown information, developed estimation for cost, project duration, risk mitigation plan, work breakdown structure, network diagram, project schedule, success factors, terms of contract, and outsourcing strategy.

• Technical/Computer Skills

o Experienced in Java, R - ANOVA, C++, MATLAB, SolidWorks, and Simio. o Proficient in Microsoft Office Word, Excel, PowerPoint, Project, and Access.

• Language Skills

o Bilingual in English and Indonesian, Elementary Proficiency in Chinese. Education

• University of Washington, Seattle, WA

o Bachelor of Science, Industrial & Systems Engineering

(September 2016 – June 2018)

• Diablo Valley College, Pleasant Hill, CA (January 2014 – May 2016) Projects

• Industrial and Systems Engineering Capstone Project: TE Connectivity (January 2018 – June 2018) o Stream mapped TE’s business flow to understand its needs and problems. o Identified rooms for improvement within TE Automation Manufacturing Technology in Harrisburg, PA. o Standardized the RFQ, E-quote commercial parts, and fabrication parts forms. o Reduced manual entries by automating administrative labor work with R, Excel, and Access.

• Statistical Quality Control (April 2017 – June 2017) o Determined whether two bottled water brands are in control by using the X-bar and R Charts. o Compared the variances to conclude which brand has a better quality control for future reference to augment the customer service.

• Manufacturing Systems (April 2017 – June 2017)

o Improved a mini market system by implementing Value Stream Mapping, A3, Work Sampling, and 5S. o Suggested two new ways to reduce wastes in the store by introducing two Kanbans.

• Simulation (January 2017 – March 2017)

o Simulated Etc. market place at the University of Washington with Simio for data collection. o Optimized the checkout station using OptQuestTM and KN algorithm method to increase customer satisfaction by developing an appropriate work schedule that leads to queue length reduction.

• Design of Experiments and Regression Analysis (January 2017 – March 2017) o Determined whether three different distances affect the total score of a darts game with Randomized Complete Block Design (RCBD).

o Concluded there were and were not significance between the distances with Least Significant Difference (LSD) test by running the data through R for Analysis of Variance (ANOVA).

• User Interface Design: Thought Control Matter Manipulator (September 2016 – December 2016) o Planned a new way to interact with 3D modeling tools. o Reduced restrictions of using 3D modeling tools to facilitate the needs of the disabled. Work Experience/Volunteering

• Bay Laurel Culinary (September 2017 – June 2018) o Implemented process improvement throughout the facility by ensuring the production time is on track to prevent overtime hours.

o Supervised the workflow to prevent rework and less non-value-added activity. o Suggested 5S by ensuring the allocation of all the equipment, raw products, and food are placed in their desired locations.

o Led the new hires to familiarize themselves with the work environment as well as teaching the workflow.

• Co-Owner of Online Store (April 2016 –)

o Skills: Customer Service, Inventory Management, and Accounting

• Ambassador to Expanding Your Horizons (May 2014 – May 2016) o Introduced prospective teenage girls to majoring in STEM in Contra Costa County. Certification

• IISE Six Sigma Green Belt (February 2017 – February 2020)



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