Anshu Gupta

587-***-****

ac7zaf@r.postjobfree.com

Summary:

●Deep understanding of Administrative Services, Administration handling, Helpdesk Support and Customer Support Representative.

●Extensive experience in the field of Customer Support Representative for Canadian Clients:

Canadian Pacific Rail

Bell Canada

Rockwell Automation

●Seamless execution of process within Administrative Team & program management.

●Experienced in carrying operational activities for Canadian Customers

●Managing Client/Customer visits

●Proficient with Microsoft Office (Word, Excel, and PowerPoint)

●Provide an overview/orientation to new clients/joinees

●Manage the day-to-day operational activities and tactical aspects of multiple tasks, monitoring and managing the customer deliverables.

●Mentoring/Coaching individuals and teams regarding administrative processes

Professional Experience: 8 years

ATOS Private Limited October 2016 - June 2018

Client : Schlumberger

Highlights:

Preparing documents for Issue tracking, leave Plan, Knowledge Transfer and Support Lifecycle.

Manage the day-to-day operational and tactical aspects of multiple tasks, monitoring and managing the customer deliverables

Integral Part of AUDITs, maintaining documents repository.

Track the progress of activities for clients/customers and ensure partners are well aligned

Arrange customer meetings and prompt reporting on daily updaes

HCL Technologies Limited March 2015 – July 2016

Customer Support Specialist

Client: Rockwell Automation

Highlights:

Worked upon Service Management Tool

Maintaining customer relationship through Review meetings.

Manage the day-to-day operational activities and tactical aspects of multiple tasks, monitoring and managing the customer deliverables

Planning and managing customer support activities

Managing Client visits

IBM Private Limited July 2010 - March 2015

Operation Professional

Client: Bell Canada and Canadian Pacific Rail

Highlights:

Supported customer with ticket resolution or routing tickets to respective teams.

Provide advice and guidance to clients regarding operational activities to optimize the delivery of activities and assist in decision-making.

Managing Client visits

Ensured that the customer compliant was resolved within said time frame.

Manage the day-to-day operational activities and tactical aspects of multiple tasks, monitoring and managing the customer deliverables

Took initiative and find creative approaches to enable better customer’s experience.

CERTIFICATION:

ITIL V3 Process Certification

Service Transition Certification

Educational Details:

Bachelor of Engineering, Electronics & Communication, 4 years

2006 - 2010

Senior Secondary School

2003 – 2005

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge: ANSHU GUPTA

5th November ‘18

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