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Manager Customer Service

Location:
Port Washington, NY
Salary:
80000
Posted:
December 15, 2018

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Resume:

*

Kary Shamlian

*** ****** ******, *******, ** *1501

917-***-****

ac7zaa@r.postjobfree.com

Director level experience in operations that include Environmental and Textile Services

** ***** ** ******ive management skills in a dynamic setting.

Successfully motivate and currently direct 6 management and over 130 unionized staff.

Oversee operating budgets, schedules, training, policies and procedures, inventory distribution, and management.

Exceptional working relationships with Administration and Facility leadership, employees, customers, and vendors.

Outstanding logistic, organizational, and operations skills. EXPERIENCE: Contracted by ARAMARK Healthcare Management Services 1988 to present Jamaica Hospital Medical Center, Jamaica, NY 2008 to present Assistant Director/Operations Manager of Environmental Services

Manage a staff of over 130 unionized employees and 6 managers.

Develop and implement scheduling, overtime, and vacation policies to increase staff productivity and morale.

Create and implement departmental policies and procedures as changes arise.

Ensures compliance with all regulatory agencies.

Proactive in the achievement of the Facility goals and objectives.

Direct all manager and employee training.

Manage department inventory and purchasing.

Manage and oversee the computer generated Facility patient discharge program.

Actively communicates with Administration and all Hospital Departments.

Direct employee deployment of job assignments for efficient operational flow. St. Vincent’s Hospital, New York, NY 2007 - 2008

Associate Director of Environmental Services

Manage a staff of 135 unionized employees and 9 managers.

Develop and implement overtime and vacation policies to increase staff productivity and morale.

Manage department inventory and purchasing.

Manage and oversee the patient discharge program.

Field all customer service queries from nursing and administrative staff regarding service.

Direct employee deployment of job assignments for efficient operational flow. St. Vincent’s Hospital, New York, NY 2001 - 2007

Director of Laundry and Linen Services

Manage a staff of 32 unionized employees.

Plan and execute a departmental budget in excess of $2 million.

Negotiate and manage department inventory and purchasing.

Design, implement, and oversee productivity tracking programs to improve efficiency and service.

Generate operational statistics and reports using Excel.

Decreased overtime expense by 50% in two years, while continuing to maintain operational output and efficiency.

St. Luke’s Roosevelt Medical Center, New York, NY 2000 - 2001 Division Manager, Linen Distribution, 2000-2001

Managed staff in excess of 16 employees.

Planned, managed and implemented departmental budget. 2

Mount Sinai Hospital and Medical Center, New York, NY 1997 - 2000 Manager, Building Services

Scheduled and deployed staff for daily cleaning of all building floors, offices and patient areas.

Maintained staffing levels for 40 employees on 2 different campuses; monitored employee benefit time. Flushing Hospital and Medical Center, Flushing, NY 1988 - 1997 Manager of Laundry and Linen Services, promoted from Supervisor

Provided managerial services of operation of in-house laundry facility.

Managed in excess of 25 employees; maintained staffing levels and monitored employee benefit time. Arek LLC, Mineola, NY

Owner-Operator of Real Estate Company 2003 to present

Successfully manage 3 properties with 5 tenant occupants.

Negotiate, select, and hire contract personnel for property projects and contract services.

Oversee construction projects, repairs, and capital improvements as required.

Manage financial records by reconciling monthly accounts, payables, and receivables including yearly tax preparations.

Process account payables submitted by vendors and contract accounts.

Investigate and resolve tenant complaints, disturbances, violations, emergency situations, and respond accordingly.

Meet with prospective tenants to show properties, explain and provide tenant terms of occupancy.

Have background checks done for incumbent tenants.

Responsible for advertisement and marketing for vacant units. EDUCATION

Baruch College, New York, NY 2014

Bachelor’s degree in Corporate Communications

COMPUTER

Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet, EPIC, FacilityFit Pro, LinenMaster



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