Jaswinder Kaur Brar

#***, ** ********* ***, *****: 431-***-****

winnipeg, MB, R2P 1T5 ac7z74@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE CALL CENTRE SETTINGS

● Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.

● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

● Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Key Skills

Time management Document Filing

Time Letter Preparation Multi-line Phone Proficiency Correspondence Handling Filing and data archiving

Work Experience

Customer Service Representative, july 2016 to october 2018 Shri Guru Daya Consulting, Ludhiana, punjab, india

● Asked open-ended questions to assess customer needs.

● Scored in top 10% of employees in successful resolution of issues.

● Built long term customer relationships and advised customers on purchases and promotions.

Cashier, August 2014 to june 2016

Gold Career services, Patiala, Punjab,India

● Ran the register effectively and handled cash and credit purchases.

● Attended to customer needs, questions and complaints.

● Regularly check the drawer to ensure that there were adequate cash and coins for transctions.

Education

B.Tech in Computer Science & Engineering, 6/2012 University college of Engg., Punjabi uni. Patiala