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Customer Service Project Manager

Location:
Phoenix, AZ, 85044
Salary:
50,000
Posted:
December 18, 2018

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Resume:

[KLARA A. ESPOSITO]

[**** E. Badger Way, Phoenix, AZ 85044, 480-***-**** ac7z70@r.postjobfree.com]

SKILLS

Works well under pressure and efficient. Honest, ethical and objective. Leadership and a team player. Trained in education, qualitative/quantitative research, corporate training, behavioral disabilities, cognitive disabilities, cognitive psychology, special education, emotional health, curriculum, higher education, AdvancedED, instruction, enrollment, technology, ESL, journalism, communications, customer service, PR, reporting, marketing and broadcast production.

Microsoft Word, Quick Books, APEX, Edgenuity, Excel, Adobe, Final Cut, WordPress, Vegas 6.0, Power Point, SPSS, CSS, HTML, HTML5, Flash, Video Conversion, Social Media

EXPERIENCE:

[12/2017-Current] [Academic Director/ Social Skills Counselor/Instructor], [AZ Aspire Academy]

Phoenix, AZ

Social Skills instructor, which includes working with students ages ranging from 8 to 20 with behavioral and cognitive disabilities. I utilize a synthesis of Michelle Garcia Winner and CBT within group class sessions. Reviewing ILP and IEPs in order to maintain clear and concise approaches. Applied behavior is the main technique utilized for behavioral circumstances, which includes working with a population of low cognitive, reactive attachment disorder, schizophrenia, spectrum disorders, PTSD, gifted, and bipolar disorder. Administrative duties include maintaining compliance with the updated version of AdvanceED, state accreditation, enrollment, formatting lesson plans, training colleagues, and inputting student data and managing student coursework; this includes a continuous improvement plan that engages faculty and students for future successes, as well as maintaining the technological aspect of Edgenuity as well as monitoring and mentoring fellow staff member.

[11/2016-11/2017] [Vice Principal/ Head English Instructor], [Arizona Preparatory Academy]

Phoenix, AZ

Vice Principal for Cyber High and Arizona Preparatory Academy, managing online students and on campus students. Instructor for high school and college prep students in English, history, psychology, and life skills; works well with students from diverse demographics, special education, and low-income households; student ages range from 14-21 years-of-age. Works well with individuals suffering from complex and chronic trauma. Administrative duties include maintaining compliance with the updated version of AdvanceED, state accreditation, enrollment, formatting lesson plans, training colleagues, and inputting student data and managing student coursework; this includes a continuous improvement plan that engages faculty and students for future successes.

[8/2014-11/2016] [Head English Instructor], [Brightmont Academy/ Apex Learning]

Chandler, AZ

Instructor for high school and college prep students in English, history, psychology and science. Preparing students for college through advanced level course work. Assisting the director in administrative duties and training colleagues; participated in the requirements for AdvanceED and concurrent enrollment. Works well with students with emotional, cognitive, and behavioral issues. Student’s ages range from 15-19 years-of-age.

[3/2015-Current] [Certified ESL Instructor], [Englishtown]

Online

Independent contractor and certified ESL instructor that works with students from various countries, primarily China and Brazil. Our main office is based out of Shanghai, China, which works with the local universities. Students are university and corporate level. Tailoring, designing and plat forming lesson plans; learning about various cultures. Building rapport with students from all over the world. This position infuses both ESL and life coaching methodologies.

[1/2014-8/2014] [Education and Technology Graduate Researcher], [Pearson]

Ft Myers, FL

Graduate researcher and designer for Pearson’s “Forensic Science” textbook. Created wireframes for the book’s mobile app. Marketed and created “Splat,” a blood analysis mobile game for Pearson’s forensics textbook.

[1/2012-8/2014] [Graduate Researcher/Assistant to Professor], [Florida Gulf Coast University]

Ft Myers, FL

Researched Aurasma and innovative educational technological tools. Project manager and professor’s assistant to graduate students in the M.A Education and Technology program. Extensive research on HTML5, Second Life and Aurasma. Taught online graduate classes as well as managed and supervised various graduate projects.

EDUCATION:

[2016-2019] [PhD], Cognitive Psychology and Instruction [Grand Canyon University]

[2012-2014] [M.A], Education and Technology [Florida Gulf Coast University]

[2007-2011] [B.A], Mass Communications/Journalism [University of South Florida]



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