Braden Zilliot

System Analyst / Technical Support Specialist

The Woodlands, TX 77380

ac7z59@r.postjobfree.com

832-***-****

Driven Professional seeking to apply my leadership, communication, and troubleshooting skills to further the advancement of your team, and myself. Work Experience

Technical Support Specialist / System Analyst

O'Connor & Associates - Houston, TX

March 2016 to Present

In this position I work directly in support of the Director of IT & Programming, but also handle all escalations from fellow team members. I work daily in Exchange/AD/VSphere/Sophos UTM/Barracuda Spam Filter, and many more Software/Devices. A large portion of my daily responsibilities is to support all aspects of our two PBX.

• Provide all levels of technical support for a network of 150-200 users in office, and in remote offices throughout several cities in Texas.

• Work directly with the director of IT in the management of all VMs, Hosts, and Hosted/On-Site Applications.

• Provide all levels of support, and configuration for Asterisk VoIP PBX.

• Create, Configure, and manage on-site Cisco Call Manager, and Unity servers / VoIP devices.

• Manage on-site Microsoft Exchange 2007-2013 Servers. Well versed in creation, configuration, and support, of Users, Distribution Groups, and Address Lists.

• Familiarity maintaining, and enforcing EI3PA / PCI DSS V3.1/3.2 Compliance In a network.

• Primary contact for annual EI3PA assessments for years 2016-2018. Key Accomplishments

O'Connor & Associates Employee of the Year 2017

December 2017

O'Connor & Associates Employee of the Month

January 2017

General Service Technician

Midas Total Automotive – The Woodlands, TX

April 2015 to October 2015

Initially when working at this establishment, I had the title and responsibilities of a lube technician. After a few weeks the owner of the shop decided to send me to State Inspector classes, and got me my Texas Vehicle Inspector license. My primary function was to be a state inspector, but secondary duties included Alignments, Suspension work, and many more under-carriage related work.

Performed services on vehicles requested by customer in a timely, and professional manner

Meticulous execution of services listed on work orders

Created promotion working with local car club to increase business, and also create opportunity for return customers

Certified State of Texas Vehicle Inspector's License Skills

• Active Directory • CUCM / Unity • VoIP Call Managers

• VMWare / VSphere • Windows 7/8/10 • Windows Server 2003-2012

• Sophos UTM • Sophos Endpoint • Asterisk / VoIP PBX

• Cisco VPN • AlienVault • PCI DSS Compliance

• Microsoft Exchange 2007-2013 • Manage Engine (Asset Management)

• Barracuda Devices • Wireless AP Administration

Education

Automotive

Universal Technical Institute

May 2015 to December 2015

Humble High School

2012 to 2013

Concordia Lutheran High School

2011 to 2012